In search of knowledge
In search of knowledge Suppose you're getting ready to install and configure the latest
version of an IBM software product. You're gathering all the
information you need to complete the project. Planning guide? Check.
Installation Guide? Check. Product readme? Check. Release notes?
Recommended fixes? Training modules? Hey, that's a lot of stuff to
find! Let IBM help you pull it all together in a Knowledge Collection. A Knowledge Collection is a collection of links to information that
shares a common theme, such as a task, topic, or... [More]
Tags:  self-help knowledge-collection |
Knowledge - NOW!
Knowledge - NOW! Watch and learn along as a problem is solved by an IBM Support engineer! The Knowledge Now collection is a library of short multi-media presentations available via IBM Education Assistant. The purpose of Knowledge Now modules is to provide quick, targeted
assistance on-line for the most common product issues. Knowledge Now
modules capture and use the experience and abilities of the engineers
who solve technical issues via the phone. Each module provides a solution to a common problem or issue identified by customers like... [More]
Tags:  kn iea knowledgenow im |
Analyze This!
Analyze This! Let's continue last week's scenario: your IBM software isn't working as you expected it to, but instead of calling IBM right away, you found an appropriate Collecting Data document. You've collected the data, but wait--there is still one more step you can take before you pick up that phone. You can return to the IBM knowledge base and find an Analyzing Data document related to your situation. Analyzing Data documents explain how to analyze the data captured in the Collecting Data document. They document the best... [More]
Tags:  analyzing_data problem_determination troubleshooting self-help |
The Power of Collecting
The Power of Collecting Your IBM software isn't working as you expected it to, so you're ready
to call IBM Support to get the help you need. Before you pick up the
phone, search the IBM knowledge base and see if there is a Collecting
Data document related to your situation. Collecting data documents (formerly MustGather documents) aid in
problem determination and save time resolving problems by explaining
what information needs to be gathered before calling IBM. Collecting data documents are an extension of the natural
problem-solving... [More]
Tags:  problem_resolution mustgather collecting_data troubleshooting |
Get Your Fix
Get Your Fix "Fixes" provide changes to your software that address known problems or add
new functionality. Last post, we talked about the various kinds of "Fix" documents: APARs, Fix Pack, Fix Lists, and Recommended Fixes. In most cases, these documents will lead you to where you can "get your fix". One of those outlets is Fix Central : http://www.ibm.com/support/fixcentral Easy to remember, and, we hope, easy to use to get your download. In Fix Central, you can search, select, order, and... [More]
Tags:  fix update central fixpack patch version download |
The Fix is In
First off - time flies when you're having blog! I turned around to do a weekly update, and it's been a month. Ouch! Let's try and get together more often! So, what to talk about? Let's pick up where we left off - the documentation that IBM Information Management support is putting together for you! Let's start with the documents that get the most traffic - "fix" documents. There are a number of kinds of documents related to "fixes", so let's try and sort some of them out: APARs Fix Packs Fix Lists Recommended Fixes... [More]
Tags:  fix or become prepared recommended adapted fixes pack list make |