• Share
  • ?
  • Profiles ▼
  • Communities ▼
  • Apps ▼

Blogs

  • My Blogs
  • Public Blogs
  • My Updates

Thoughts from Support

  • Log in to participate

About this blog

Part of the IBM Analytics family, focused on support for IBM Analytics products. This blog is administered by Kate Nichols and follows the IBM Social Computing Guidelines.
  • Facebook
  • Twitter
  • Google
  • LinkedIn
  • RSS

Archive

  • April 2018
  • March 2018
  • February 2018
  • January 2018
  • December 2017
  • November 2017
  • October 2017
  • September 2017
  • August 2017
  • July 2017
  • June 2017
  • May 2017
  • April 2017
  • March 2017
  • February 2017
  • January 2017
  • December 2016
  • November 2016
  • October 2016
  • September 2016
  • August 2016
  • July 2016
  • June 2016
  • May 2016
  • April 2016
  • March 2016
  • February 2016
  • January 2016
  • November 2015
  • October 2015
  • September 2015
  • August 2015
  • July 2015
  • June 2015
  • May 2015
  • April 2015
  • March 2015
  • February 2015
  • January 2015
  • December 2014
  • November 2014
  • October 2014
  • September 2014
  • August 2014
  • July 2014
  • June 2014
  • May 2014
  • April 2014
  • March 2014
  • February 2014
  • January 2014
  • December 2013
  • November 2013
  • October 2013
  • September 2013
  • August 2013
  • July 2013
  • June 2013
  • May 2013
  • April 2013
  • March 2013
  • February 2013
  • January 2013
  • December 2012
  • November 2012
  • October 2012
  • September 2012
  • August 2012
  • July 2012
  • June 2012
  • May 2012
  • April 2012
  • March 2012
  • February 2012
  • January 2012
  • December 2011
  • November 2011
  • October 2011
  • September 2011
  • August 2011
  • July 2011
  • June 2011
  • May 2011
  • April 2011
  • March 2011
  • February 2011
  • January 2011
  • December 2010
  • November 2010
  • October 2010
  • September 2010
  • August 2010
  • June 2010
  • May 2010
  • April 2010
  • March 2010
  • February 2010
  • January 2010

Tags

Posts by date
  • Sort by:
  • Date ▼
  • Title
  • Likes
  • Comments
  • Views

In search of knowledge

meacoleman 1000008BFR | | Visits (3437)

Tweet
In search of knowledge Suppose you're getting ready to install and configure the latest version of an IBM software product. You're gathering all the information you need to complete the project. Planning guide? Check. Installation Guide? Check. Product readme? Check. Release notes? Recommended fixes? Training modules? Hey, that's a lot of stuff to find! Let IBM help you pull it all together in a Knowledge Collection.   A Knowledge Collection is a collection of links to information that shares a common theme, such as a task, topic, or... [More]

Tags:  self-help knowledge-collection

Knowledge - NOW!

Andrew McCarl 100000AY2G | | Visits (4885)

Tweet
Knowledge - NOW! Watch and learn along as a problem is solved by an IBM Support engineer!  The Knowledge Now collection is a library of short multi-media presentations available via IBM Education Assistant.  The purpose of Knowledge Now modules is to provide quick, targeted assistance on-line for the most common product issues. Knowledge Now modules capture and use the experience and abilities of the engineers who solve technical issues via the phone.  Each module provides a solution to a common problem or issue identified by customers like... [More]

Tags:  kn iea knowledgenow im

Analyze This!

meacoleman 1000008BFR | | Visits (5387)

Tweet
Analyze This! Let's continue last week's scenario: your IBM software isn't working as you expected it to, but instead of calling IBM right away, you found an appropriate Collecting Data document.  You've collected the data, but wait--there is still one more step you can take before you pick up that phone.  You can return to the IBM knowledge base and find an Analyzing Data document related to your situation.   Analyzing Data documents explain how to analyze the data captured in the Collecting Data document.  They document the best... [More]

Tags:  analyzing_data problem_determination troubleshooting self-help

The Power of Collecting

meacoleman 1000008BFR | | Visits (5246)

Tweet
The Power of Collecting Your IBM software isn't working as you expected it to, so you're ready to call IBM Support to get the help you need. Before you pick up the phone, search the IBM knowledge base and see if there is a Collecting Data document related to your situation. Collecting data documents (formerly MustGather documents) aid in problem determination and save time resolving problems by explaining what information needs to be gathered before calling IBM. Collecting data documents are an extension of the natural problem-solving... [More]

Tags:  problem_resolution mustgather collecting_data troubleshooting

Get Your Fix

Andrew McCarl 100000AY2G | | Visits (6242)

Tweet
Get Your Fix   "Fixes" provide changes to your software that address known problems or add new functionality.    Last post, we talked about the various kinds of "Fix" documents: APARs, Fix Pack, Fix Lists, and Recommended Fixes.  In most cases, these documents will lead you to where you can "get your fix".  One of those outlets is Fix Central : http://www.ibm.com/support/fixcentral    Easy to remember, and, we hope, easy to use to get your download. In Fix Central, you can search, select, order, and... [More]

Tags:  fix update central fixpack patch version download

The Fix is In

Andrew McCarl 100000AY2G | | Visits (6091)

Tweet
  First off - time flies when you're having blog!  I turned around to do a weekly update, and it's been a month. Ouch!  Let's try and get together more often! So, what to talk about?  Let's pick up where we left off - the documentation that IBM Information Management support is putting together for you! Let's start with the documents that get the most traffic - "fix" documents.  There are a number of kinds of documents related to "fixes", so let's try and sort some of  them out: APARs Fix Packs Fix Lists Recommended Fixes... [More]

Tags:  fix or become prepared recommended adapted fixes pack list make
  • Show:
  • 10
  • 20
  • 30
  • Previous
  • Next
1