KateDawson 060001TQ2C Visits (1611)
Our team is ready to go and eager to meet with you at Information on Demand 2011! We can hardly believe another IOD is around the corner!
Below you will find a list of our leaders attending IOD and where you can find them:
Where you can find Rosanne, Al, Gene and Chris:
Follow Rosanne, Al, Gene, and Chris on Facebook!
amccarl 100000AY2G Visits (1609)
Watch and learn along as a problem is solved by an IBM Support engineer! The Knowledge Now collection is a library of short multi-media presentations available via IBM Education Assistant. The purpose of Knowledge Now modules is to provide quick, targeted assistance on-line for the most common product issues. Knowledge Now modules capture and use the experience and abilities of the engineers who solve technical issues via the phone. Each module provides a solution to a common problem or issue identified by customers like you!
Access Knowledge Now conveniently from where ever you are, on-line, 24/7. Put this on your to do list - access and take a tour of the Knowledge Now modules:
1. Go to the IBM Education Assistant website.
2. Click on Information Management.
3. Click on the product you want from the available list:
Check it out and get some Knowledge Now. Let us know what you think!!!
Expert Advise: DB2 Alphablox 9.5.7 Fix Pack 4 is now available. This release provides the following:
amccarl 100000AY2G Visits (1607)
Why? What's wrong with Google, Yahoo, or Bing? Nothing, except that those search engines have to "crawl" information on the web in order to have it indexed and make it available in search results. So what if it doesn't happen to crawl a document that will answer your question? You might never find that information. The IBM Support Portal doesn't rely on an external webcrawl to have the information indexed and ready for you, which means that it will be there when you need it.
I'd hate to start quoting studies and statistics, because that stuff is generally pretty boring. What I can say is that if you are looking for the most up-to-date, complete, and accurate search results when you are looking for information from IBM Information Management support, go to the IBM Support Portal and get the information you need.
If you can't find your answers there, contact us, and with the KCS process we have in place for support, we'll be creating a document based on your problem and making it available.
meacoleman 1000008BFR Visits (1607)
A Proven Practices document provides rich technical information that is tried, tested, and proven to help you succeed with IBM products in a specific technology environment. It can be about any topic: problem solution or problem preventative. Proven Practice documents are usually written by senior support staff, based on real customer experiences.
To find Proven Practices, go to the IBM Support Portal. Enter "proven
practices" in the Search support portlet and click the arrow. Here are
some new and popular Proven Practices documents:
Prove it to yourself: use our Proven Practices and become a master of IBM software products! Let us know what you think about Proven Practices, or send us a proven practice, tip, technique, or guideline that you would like to share with others by filling in the feedback form at the bottom of the document.
Fan us on Facebook: http
0XST_John_Gera 2700020XST Visits (1606)
If you have a typo when you run the preprpnode command, and would like to reverse the changes that the preprpnode command made, you can either remove (read NOTE below) or rename the following file
NOTE: We do not recommend removing/deleting the above files as there are other applications that use RSCT's security infrastructure. If you are not 100% sure about which applications are using CTRMC then you should rename the file to something that makes sense to you just in case you need to restore it after the fact.
Also, If you are trying to delete a High Availability Cluster using db2haicu -delete and it fails, then you can manually delete the cluster by following this technote:
KateDawson 060001TQ2C Visits (1605)
Back in December 2011, when we were way back at tip #44, we posted a summary of our Technical Support tips categorized by product/interest area.
Since we are now about 75% complete on our goal of posting 100 Tech Tips by June 16 2012 (one tip for every year IBM has been in business), we have updated our summary and below you'll find links to 75 pieces of valuable technical support information!!
We hope you find this list useful. Please share it with colleagues who may benefit from this list and let us know if you'd like to see a particular tip by leaving a comment on this blog post.
KateDawson 060001TQ2C Visits (1604)
Do you have a few minutes to spare? If so, take the time to watch the new videos available on the IBM Electronic Support Channel on YouTube!
The IBM Electronic Support Community blog has posted a series of blogs describing these videos in more details. Visit their blog to learn more or launch the videos from the links below.
Our friends in IBM eSupport are buzzing about all the exciting eSupport announcements to come in November, and today they published a preview of the IBM Support Portal Enhancements on their blog! Click here to read their full post.
Here is a snapshot of the improvements:
This list is only the tip of the iceberg -- read the full eSupport blog post to learn much more about this exciting new release.
KateDawson 060001TQ2C Visits (1588)
Four new IBM Education Assistant videos have just been posted for InfoSphere Information Server! Today's tech tip for all you Information Server folks is to take the time to skill-up this January by viewing the videos and sharing them with your colleagues.
Here are the videos and links:
Or you can click here to access the InfoSphere Information Server page on IBM Education Assistant to view all available resources.
More about IBM Education Assistant
IBM Education Assistant is a collection of multimedia educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business requirements. Click here to take a tour of IBM Education Assistant and learn more.
Adam Koile 270000GAYM Visits (1580)
Always wanted to know what the package name was for each bind file in our fix packs. Then you're in luck because we have put together the following tech docs to help you with that:
Still have questions about a DB2 package name, then comment below.
wbratton 120000E4TY Visits (1574)
100 Tech Tips, #63 Julie Lockner's "The Impact of Big Data on Data Analytics" article
In her "The Impact of Big Data on Data Analytics" IBM Data Management article, Julie Lockner explains why Big Data is part of the new frontier for data analytics. Big Data is no longer a marketing hype. In reality many organizations across multiple vertical industries and big data are altering the data center landscape. Unconventional approaches are being considered to address the business need as data speeds, and data type complexities continue to grow beyond today’s data processing capabilities. Read the entire article by clicking here...
Genek64 060001NR1T Visits (1564)
Tip number 23 talked about traces and troubleshooting. This time we hope to help answer your questions about InfoSphere DataStage and QualityStage administration and configuration.
Let's see how these IBM Education Assistant modules can help.
Posted by Gene Knapp
Commitment is hard. It's much easier to put your effort toward a quick goal, get it done, and move on. But achieving a quick goal doesn't always provide the best long term results. Last June, our blog authors made a commitment - 100 posts to honor IBM's Centennial anniversary. This post marks the completion of that commitment, and we'd like to say "Thanks" to everyone.
Readers - thank you for your interest. We hope that you find our information relevant and helpful.
Here are the names of some of the authors who have contributed to our combined knowledge during the Centennial year. Authors - thank you for your dedication, effort, and expertise.
Look for blog post categories...coming soon!
To get started, we are going back through all 100 technical tips to add category tags!! We aim to have all 100 tips categorized this week.
And finally, if you missed a few blog posts from our series of 100 Technical Support Tips, here is a quick summary of our five most popular posts:
Thank you again to all of our readers and our authors. We look forward to continuing to provide you with timely and informative technical support information.
Genek64 060001NR1T Visits (1561)
you want to relocate the Xmeta repository, perform administration and
configuration activities for Xmeta or the WebSphere Application
Server, or configure WebSphere 7.0 to use Secure Sockets Layer to be used with the
Information Server version 8.5
Let's see how IBM Education Assistant modules can help.
Keep following this blog
to read all of the tips!
Posted by Gene Knapp