Part of the IBM Analytics family, focused on Analytic Platform product support. This blog is administered by Andrew McCarl (amccarl) and Kate Nichols (KateDawson), and follows the IBM Social Computing Guidelines.
Top Ten Technical Support Documents
Better than "Stupid Pets Tricks", the updated IBM Support Portal has introduced the TOP TEN for technical support content!
Now, there you can see the 10 Most recent or 10 Most viewed documents for your products! With the new "Top Ten" portlet, you can quickly find the newest documents or check out the documents your peers were using most often. The Top Ten portlet is available on the Overview, Troubleshooting, Planning Installation, and Usage pages. Chance... [More]
100 Tech Tips, #93 How do I clean up the system environment after I uninstall InfoSphere BigInsights? If you need to clean up your system environment after an uninstall BigInsights prior to performing a reinstall of BigInsights please click here...
To troubleshoot issues with IBM® InfoSphere® Information Server, you can consult log files and temporary files
Installation log files
Log files are created during the installation and uninstallation process. You can use the log files to troubleshoot installation errors.
Operating system Directory
AIX® HP-UX Solaris /var/tmp/ibm_is_logs
Linux ... [More]
Informix RFE ( R equest F or E nhancement) Process
Learn how the RFE process works in the IBM RFE Community. In the RFE Community, you can collaborate with IBM development teams and other product users through your ability to search, view, comment on, submit, and track product requests for enhancement (RFEs )
Submit from the IM RFE site – simply complete the RFE form and click Submit when ready
Many fields will be auto-filled as a convenience for you
Note that fields with the ‘key’ field e.g. Company... [More]
More education content on InfoSphere Information Server - Relocating Information Server 9.1 InfoSphere Data Quality Console exceptions database (ESDB) . Related techdoc #7041978 . This presentation discusses how to relocate the InfoSphere® Data Quality Console exceptions database to another server. It assumes that you are still using the same services tier to manage repository registration in the same metadata repository. This presentation is valid for Information Server version 9.1.
InfoSphere Information Analyzer provides capabilities to profile and analyze data to deliver trusted information to your organization
We have gathered few interesting links and information about InfoSphere Information Analyzer that can be useful for you
Visit the site for configuring IBM InfoSphere Information Analyzer (You must have Information Analyzer Data Administrator authority)
This link takes you to the frequently asked questions about IBM InfoSphere Information Analyzer
The log files... [More]
IBM PureData System for Analytics is excited to announce the publication of APARs as part of the problem reporting process!
An APAR - Authorized Program Analysis Report - is a formal report to IBM development of a problem caused by a suspected defect, published so that it is visible to supported customers. If IBM development is able to confirm the defect, they will update the APAR with any known workarounds and perhaps an indication of which future release they intend to target for a formal fix to the defect.
APARs are easy to... [More]
One of our clients has a JCC application going through a DB2 Connect gateway connecting to DB2/Z database, instead of direct connection to DB2/Z. They wanted to know how to setup the automatic client re-route(ACR) if the DB2 Connect goes down.
Here are the steps:
In the case of the DB2 Connect server, because there is no requirement for the synchronization of local databases, you only need to ensure that both the original and alternate DB2 Connect servers have the target IBM mainframe database cataloged in... [More]
Check this out!
Here is a full list of Developer Works articles on DB2 for Linux, Unix and Windows Optimizer that our experts have published to this date which you may find useful.
1) Get the most out of DB2 optimizer: Leveraging statistical views to improve query execution performance
2) Recreate optimizer access plans using db2look
3) ... [More]
Expert Advice: Denial of service vulnerability in the Web Console of Infosphere BigInsights A denial of service vulnerability was discovered in the Apache Tomcat web container embedded in WebSphere Application Server Community Edition, which is part of InfoSphere BigInsights. A specially crafted request with many parameters sent to a web endpoint can cause the denial of service. Click here for more information...
IOD is a great time to learn
about the newest updates and advancements in IBM Software. It provides an ideal
opportunity to learn and develop new skills to help you get the most out of
your product in the year ahead. Our
Support experts have reviewed the sessions available at IOD next week and have compiled a handy list of suggested topics for you to attend. These sessions may cover new features or useful tips and tricks to help you get the most from your software. You can find more information about these sessions and sign up by... [More]
IBM InfoSphere Information Analyzer evaluates the content and structure of your data for consistency and quality. The following links contain answers to the frequently asked questions about installing, configuring, and running InfoSphere Information Analyzer.
Find the answers to frequently asked questions about installing IBM® InfoSphere® Information Analyzer such as how to correct an error about insufficient space and how to access the log files.
Where are the installation log files?
There is an MKS Update (JR41641) to upgrade IIS 8.5 and later to the new MKS toolkit 9.4fp1 + hotfix CFS31959 that resolves several problems including issues with jobs hanging or failing under high CPU loads This upgrade replaces the one in APAR JR39847
New InfoSphere Information Server education presentation - Relocating Information Server 9.1 xmeta and xmetasr repositories with standalone WebSphere . Related techdoc #7041975 . The objectives of this presentation are to describe the databases and repositories that Information Server version 9.1 includes, how to check what you need to relocate, what you need to back up, and how to update xmeta and xmetasr including the Information Services Framework configuration, referred to as the ISF... [More]