Part of the IBM Analytics family, focused on Analytic Platform product support. This blog is administered by Andrew McCarl (amccarl) and Kate Nichols (KateDawson), and follows the IBM Social Computing Guidelines.
IBM PureData System for Analytics is excited to announce the publication of APARs as part of the problem reporting process!
An APAR - Authorized Program Analysis Report - is a formal report to IBM development of a problem caused by a suspected defect, published so that it is visible to supported customers. If IBM development is able to confirm the defect, they will update the APAR with any known workarounds and perhaps an indication of which future release they intend to target for a formal fix to the defect.
APARs are easy to... [More]
Good news is.... well, Good News! Sometimes, it good to know that you are doing the right thing. Within Information Management Support , we've been on a mission to improve the Technical Support content that we make available for you. We've implemented a Knowledge-Centered Support (KCS) process to ensure that the content that we create is rooted in the reality of the problems you and other customers experience. We quality check the information we document. We've improved your ability to provide feedback to the information by simplifying... [More]
Did you know that IBM has extended software support agreements? Depending on the product, IBM has a commitment with its customers to provide product and technical support on software products for a designated amount of time, after the product has reached end of support (EOS) also known as end of life.
Once a product reaches EOS, the support is no longer available for purchase or technical support without an extended support agreement. The lifecycle policy indicator determines how long IBM will continue to support the product once it has... [More]
One of our clients has a JCC application going through a DB2 Connect gateway connecting to DB2/Z database, instead of direct connection to DB2/Z. They wanted to know how to setup the automatic client re-route(ACR) if the DB2 Connect goes down.
Here are the steps:
In the case of the DB2 Connect server, because there is no requirement for the synchronization of local databases, you only need to ensure that both the original and alternate DB2 Connect servers have the target IBM mainframe database cataloged in... [More]
Check this out!
Here is a full list of Developer Works articles on DB2 for Linux, Unix and Windows Optimizer that our experts have published to this date which you may find useful.
1) Get the most out of DB2 optimizer: Leveraging statistical views to improve query execution performance
2) Recreate optimizer access plans using db2look
3) ... [More]
Informix RFE ( R equest F or E nhancement) Process
Learn how the RFE process works in the IBM RFE Community. In the RFE Community, you can collaborate with IBM development teams and other product users through your ability to search, view, comment on, submit, and track product requests for enhancement (RFEs )
Submit from the IM RFE site – simply complete the RFE form and click Submit when ready
Many fields will be auto-filled as a convenience for you
Note that fields with the ‘key’ field e.g. Company... [More]
Summer - where does it go?!? Apparently, where everyone else goes - on vacation! I know that everyone has been hanging at the edge of their seat waiting for another "Thoughts from Information Management Support" entry as if it were the next Harry Potter novel or a new iPod release. Sorry to have kept you on edge for so long. Fortunately for us all, summer is quickly drawing to a close (though not the heat) and soon we'll have nothing to do but blog (as soon as the pool closes). Stay tuned - more to come.....
Do you want to develop highly efficient and scalable information integration applications using IBM InfoSphere DataStage parallel jobs? Then this Redbook from IBM expert practitioners with combined proven experience is a must read! InfoSphere DataStage Parallel Framework Standard Practices This Redbook includes a comprehensive detailed description of the components available and descriptions on how to use them to obtain scalable and efficient solutions for both batch and real-time scenarios. The Redbook is intended for IT architects,... [More]
To troubleshoot issues with IBM® InfoSphere® Information Server, you can consult log files and temporary files
Installation log files
Log files are created during the installation and uninstallation process. You can use the log files to troubleshoot installation errors.
Operating system Directory
AIX® HP-UX Solaris /var/tmp/ibm_is_logs
Linux ... [More]
100 Tech Tips, #93 How do I clean up the system environment after I uninstall InfoSphere BigInsights? If you need to clean up your system environment after an uninstall BigInsights prior to performing a reinstall of BigInsights please click here...
InfoSphere Information Analyzer provides capabilities to profile and analyze data to deliver trusted information to your organization
We have gathered few interesting links and information about InfoSphere Information Analyzer that can be useful for you
Visit the site for configuring IBM InfoSphere Information Analyzer (You must have Information Analyzer Data Administrator authority)
This link takes you to the frequently asked questions about IBM InfoSphere Information Analyzer
The log files... [More]
Did you know?
IBM product experts respond to every single piece of feedback received on our IBM Support content
Help us serve you better by providing feedback.
Contact us through email with any comments or suggestions
Click "[+] Feedback" on IBM.com
Selecting a 5 star rating and/or leaving comments on our technical content
- Click on the 5 star ratings... [More]
Hello all, Did you know that you can chat with a DB2 tech support analyst right after opening a PMR using our new tech chat interface. Find out more here: Click here to learn more! We are standing by waiting to help you! If you have used or are having trouble using this option please comment below.
Do you see different results for same query from Websphere Application, even though the underlying data is not changed?
Consider a table with column of datatype decimal(5,2). If you are inserting "0.18999999999999995" into this table multiple times from Websphere applications using JCC drivers, you will see the results as follows:
0.19 < First Run
0.18 < Second Run
0.18 <... [More]