Part of the IBM Analytics family, focused on Analytic Platform product support. This blog is administered by Andrew McCarl (amccarl) and Kate Nichols (KateDawson), and follows the IBM Social Computing Guidelines.
To more quickly and accurately address your issues, we are making an important change to our IBM Software Appliance Service Request process. These changes will take effect between now and July 2014.
What you need to know:
When you open a Service Request using the Service Request Tool for your IBM Pure Data for Analytics Appliance, you may be asked for the serial number of your appliance in addition to your IBM Customer Number.... [More]
ATTN: Netezza / PureData Systems for Analytics users
If you are used to visiting the current Pure Data Analytics (powered by Netezza technology) page on Support Portal, you will soon see a change. The page you will see is now simply named " Pure Data Analytics ".
Don't worry, the Netezza technology is still there under the hood!
Your existing links... [More]
Did you know the new version for Change Data Capture (CDC) is now called IBM InfoSphere Data Replication (IIDR)?
InfoSphere Data Replication V10.2.1 packages IBM's world-class data replication technologies for distributed platforms into a single offering, giving you considerable flexibility in choosing data replication technologies and solutions.
Key features of InfoSphere Data Replication V10.2.1 include:
Full access to IBM data replication technologies on distributed platforms known as... [More]
If you are an IBM Site Technical Contact (STC) or if you want to know how to identify STCs in your organization, you should watch the newest video on the IBM Electronic Support Channel!
Each organization selects a Site Technical Contact when it purchases software from IBM. The STC completes the following common tasks to make sure you and your colleagues can easily access IBM Support:
Providing access to IBM Service Request (or SR) to your colleagues
Selecting administrator contacts who can help you with... [More]
Informix 11.70.xC8 is released (eGA) on 9 January 2014. GA date is 14 January 2014.
Informix Developer Edition
Informix Innovator-C Edition
Informix Express Edition
Informix Growth Edition
Informix Growth Warehouse Edition
Informix Ultimate Edition
Informix Ultimate Warehouse Edition
Information Center - http://pic.dhe.ibm.com/infocenter/idshelp/v117/index.jsp
IBM Informix, Version 11.70.xC8... [More]
FileNet P8 Connector is now available in Fix Central. The customer distribution file can be downloaded at Fix Central
Supports crawling FileNet P8 5.1 or higher
Runs on Data Explorer 8.2-2 or higher
Supports crawling all FileNet objects, including custom document classes and annotations
Provides fine-grained controls to limit the scope of the crawl
Honors the FileNet security model, including FileNet marking sets
We're very happy to announce the availability of our open IBM Knowledge Center Beta, live on ibm.com (there is no need for a VPN connection!).
You can access IBM Knowledge Center here:
The Beta will run from today until the end of February 2014.
Improving your technical content experience
IBM Knowledge Center is our new technology designed to bring IBM's technical publications together in a single location, and will replace our individual IBM Information... [More]
Check out the 2 new IBM InfoSphere Master Data Management Collaboration Server education modules on the IBM Education Assistant website :
How to resolve 'Out of Memory' errors
Resolving instance startup error '25041'
The following new IBM Education Assistant modules are now in production:
Troubleshooting DataStage engine start up issues
How to create a new Information Analyzer Analysis Engine and configure Information Analyzer to use the new engine
Diagnosing a hung Information Server DataStage Parallel job on UNIX/Linux
Configuring Information Server 9.1 for Sybase
Using Virtual IP (VIP) provides a more elegant solution for Automatic Client Reroute between HADR Primary and Standby servers. The client does not have to be aware of the IP address of the Primary or the Standby server and can connect to the database only via the VIP. In cases where there have to be changes made to the Primary and Standby IP address/hostname, the client is still able to connect to the Primary using the VIP. Here is a demo showing VIP in action
Working HADR database pair (... [More]
Here are some tips on how to get yourself updated on the latest news from InfoSphere Information Server
You can check for technotes, patches and fix packs on Fix Central: http://www.ibm.com/support/fixcentral/
Go to Select product tab
Product group >> Information Management
Select from Information Management >> InfoSphere Information Server
Installed Version >> Chose the version you are currently using
Platform >> Chose you Operational System or check All
Click on continue.
You will get to Identify fixes window. On this window, you... [More]
As we wind down 2013, we thought it would be fun to see our most popular posts of the year:
New to IBM InfoSphere DataStage Server ? First step... Download product!
Help shape future enhancements to IBM Support Portal, Fix Central, My notifications, Service Request, and more
IBM Netezza product names and models numbers
IBM Universal JDBC Driver behavior when calling ResultSetMetaData.getColumnName and getColumnLabel against a DB2 LUW server
discuss on developerWorks!
A new IBM Education Assistant module titled How to collect necessary InfoSphere Data Replication (previously CDC) Support information and an education module titled Obtaining a bookmark from an Oracle CDC target installation , was released to production on 12/6/2013.