Part of the IBM Analytics family, focused on Analytic Platform product support. This blog is administered by Andrew McCarl (amccarl) and Kate Nichols (KateDawson), and follows the IBM Social Computing Guidelines.
The following new IBM Education Assistant modules are now in production:
Troubleshooting DataStage engine start up issues
How to create a new Information Analyzer Analysis Engine and configure Information Analyzer to use the new engine
Diagnosing a hung Information Server DataStage Parallel job on UNIX/Linux
Configuring Information Server 9.1 for Sybase
Using Virtual IP (VIP) provides a more elegant solution for Automatic Client Reroute between HADR Primary and Standby servers. The client does not have to be aware of the IP address of the Primary or the Standby server and can connect to the database only via the VIP. In cases where there have to be changes made to the Primary and Standby IP address/hostname, the client is still able to connect to the Primary using the VIP. Here is a demo showing VIP in action
Working HADR database pair (... [More]
Here are some tips on how to get yourself updated on the latest news from InfoSphere Information Server
You can check for technotes, patches and fix packs on Fix Central: http://www.ibm.com/support/fixcentral/
Go to Select product tab
Product group >> Information Management
Select from Information Management >> InfoSphere Information Server
Installed Version >> Chose the version you are currently using
Platform >> Chose you Operational System or check All
Click on continue.
You will get to Identify fixes window. On this window, you... [More]
As we wind down 2013, we thought it would be fun to see our most popular posts of the year:
New to IBM InfoSphere DataStage Server ? First step... Download product!
Help shape future enhancements to IBM Support Portal, Fix Central, My notifications, Service Request, and more
IBM Netezza product names and models numbers
IBM Universal JDBC Driver behavior when calling ResultSetMetaData.getColumnName and getColumnLabel against a DB2 LUW server
discuss on developerWorks!
A new IBM Education Assistant module titled How to collect necessary InfoSphere Data Replication (previously CDC) Support information and an education module titled Obtaining a bookmark from an Oracle CDC target installation , was released to production on 12/6/2013.
The following 15 videos have been added to the IBM Education Assistant website either as a new video or was an existing video but has been updated and re-deployed. These videos are all found in the IBM Electronic Support tools and resources section .
IBM Support Assistant V5.0 section:
IBM Support Assistant 5.0 Team Server: Working with and managing cases
IBM Support Assistant 5.0 Team Server: Using File Actions
How IBM uses Knowledge-Centered Support
Since today is Thanksgiving in the United States, we would like to take this opportunity to thank all of our readers around the globe for following our blog. We hope that the blogs we publish have helped you be successful with our software and that we've helped you learn a thing or two along the way! Remember, you can always leave us feedback by commenting on our blog posts to let us know what you'd like to hear about. We're happy to take suggestions! You can also check us out on Facebook and on Twitter .
Infosphere Guardium support will end September 30, 2014, but customers may purchase a service extension.
Customers interested in continued support for these versions after the EOS date may purchase a Service Extension (SE) up to 2 years. The fee-based Service Extension provides technical support (e.g. defect corrections, restrictions, and bypasses) for new problems discovered after a product has been withdrawn from support. Fixes are provided at the "then current" corrective service level (Fix Pack, PTF, CSD,... [More]
Here are the few published technotes that shows how to diagnose a hanging job or generate stack trace for Parallel jobs
Technote : How to diagnose a hanging DataStage Parallel job on Unix/Linux
Technote : A new feature to generate stack traces for Parallel jobs at v9.1 of DataStage
Technote : DataStage jobs hung in a project in IBM InfoSphere DataStage
6 new DB2 Text Search education modules and 4 new DB2 LUW education modules regarding installation went to production on 11/15/2013! Visit the DB2 LUW IBM Education Assistant website to view these modules:
DB2 Text Search
Installation, configuration and upgrade
Command line tools
DB2 LUW Installation
Installation of DB2 on Windows - Overview
DB2 installation on Windows
Fix pack upgrade installation on Windows... [More]
I can't believe it... the Information on Demand Conference kicks of this weekend in Vegas! I'm sure many of you are getting packed and ready for the busy, productive, and fun week ahead.
If you aren't attending IOD, you can still connect with many of the events/announcements from home! Here is how to do it:
On the conference Livestream , you can watch streaming video of the conference throughout the day. See the EXPO, listen to keynote speeches, watch interviews with key IBMers and IOD attendees.
Are you IBM Certified?
If you answered no, you can change that answer to a yes at IOD! All registered customers and business partners can take one complimentary exam at the conference! That's a value of $200 USD.
Complimentary exams can be from the Information Management, Business Analytics and Enterprise Content Management catalogs. Subsequent tests will be offered at the discounted price of $30.
Exams for IBM Cloud, Collaboration, Rational, Security, SOA,Tivoli, WebSphere, and XML will be available at $100 per... [More]
We are very happy to announce the achievement of a major milestone today in the evolution of InfoSphere Data Explorer -- Data Explorer v9.0 has been announced!
Key features and enhancements in V9.0
InfoSphere Data Explorer BigIndex: BigIndex is InfoSphere Data Explorer's easy-to-integrate, easy-to-scale, cluster-aware, cloud-ready, enterprise-grade API for full text indexing and searching that removes barriers of scale and can be leveraged for building big data solutions. Features include:
Automatic index... [More]
Serviceability improvements reduce the amount of time and effort that it takes to identify and resolve issues. It IOD next week, Support expert Jim Tsimis will demonstrate the serviceability features in the latest versions of InfoSphere CDC, Information Server & MDM products.
Jim will show you how serviceability tools, such as ISA Lite / ISA DC, can help you document and assess the health of your installation and simplify the task of collecting diagnostic information. You will also learn how to subscribe to notifications,... [More]