Blogging to benefit Information Management Support customers worldwide. This blog is administered by Andrew McCarl (amccarl) and Kate Dawson Nichols (KateDawson), and follows the IBM Social Computing Guidelines.
The Beta will run from today until the end of February 2014.
Improving your technical content experience
IBM Knowledge Center is our new technology designed to bring IBM's technical publications together in a single location, and will replace our individual IBM Information Centers.
For this release, we simplified the user experience, improved search, and refined the overall experience with many other enhancements. As always, you can get help on IBM Knowledge Center from the information icon in the upper right corner of the pane (also linked here): http://www.ibm.com/support/knowledgecenter/doc/kc_help.html
Troubleshooting DataStage engine start up issues
How to create a new Information Analyzer Analysis Engine and configure Information Analyzer to use the new engine
Diagnosing a hung Information Server DataStage Parallel job on UNIX/Linux
Configuring Information Server 9.1 for Sybase
Using Virtual IP (VIP) provides a more elegant solution for Automatic Client Reroute between HADR Primary and Standby servers. The client does not have to be aware of the IP address of the Primary or the Standby server and can connect to the database only via the VIP. In cases where there have to be changes made to the Primary and Standby IP address/hostname, the client is still able to connect to the Primary using the VIP. Here is a demo showing VIP in action
Here are some tips on how to get yourself updated on the latest news from InfoSphere Information Server
You can check for technotes, patches and fix packs on Fix Central: http://www.ibm.com/support/fixcentral/
Go to Select product tab
Product group >> Information Management
Select from Information Management >> InfoSphere Information Server
Installed Version >> Chose the version you are currently using
Platform >> Chose you Operational System or check All
Click on continue.
You will get to Identify fixes window. On this window, you can browse and search for fixes and tips.
Other good tips are to use
- IBM Eletronic Support: http://www.ibm.com/support/electronicsupport/preventproblem.html
- IBM My Notifications: http://www.ibm.com/support/mynotifications
- Software Support life cycle: http://www.ibm.com/software/support/lifecycle/
Go to Information Management >> Search for InfoSphere Information Server
- IEA: http://www.ibm.com/software/info/education/assistant/
- InfoSphere Information Server: http://ibm.com/software/data/infosphere/support/info-server/
IBM Support Assistant V5.0 section:
IBM Support Assistant 5.0 Team Server: Working with and managing cases
IBM Support Assistant 5.0 Team Server: Using File Actions
How IBM uses Knowledge-Centered Support
Find information section:
Using IBM's Software Product Compatibility Reports
Advanced search techniques: Terms
Advanced search techniques: Filters
IBM Support Portal section:
IBM Support Portal overview
Prevent problems and stay current section:
How to subscribe to My Notifications
How to download a software fix from Fix central
Work with IBM Support section:
Using IBM Service Request to review PMRs from the web
Searching and creating reports with IBM Service Request
IBM Service Request esbatida de submissao de problemas do processo
IBM Service Request racionalizado problema proceso de sometimiento
Utilizando SR para revisao PMRs a partir da web
Utilizacion de SR para revisar los PMR desde la web
Since today is Thanksgiving in the United States, we would like to take this opportunity to thank all of our readers around the globe for following our blog. We hope that the blogs we publish have helped you be successful with our software and that we've helped you learn a thing or two along the way! Remember, you can always leave us feedback by commenting on our blog posts to let us know what you'd like to hear about. We're happy to take suggestions! You can also check us out on Facebook and on Twitter.
New Support Portal Resources
Here are a few new Support Portal tips from our friends in the IBM Electronic Support Community:
Have you translated the IBM Support Portal lately? You can click the Translate this Page drop-down located just under the search bar on the Portal. Choose from Portuguese, French, German, Italian, Japanese, Korean, Spanish, Russian, Simplified Chinese, and Traditional Chinese. Translation isn't new -- but the more prominent drop down is!
Infosphere Guardium support will end September 30, 2014, but customers may purchase a service extension.
Customers interested in continued support for these versions after the EOS date may purchase a Service Extension (SE) up to 2 years. The fee-based Service Extension provides technical support (e.g. defect corrections, restrictions, and bypasses) for new problems discovered after a product has been withdrawn from support. Fixes are provided at the "then current" corrective service level (Fix Pack, PTF, CSD, etc.). Conditions apply. Customers with current Subscription & Support contracts are eligible for an upgrade prior to the EOS date.
Customers interested in obtaining a Service Extension quote can contact their local sales person/team. We recommend requesting a quote early to avoid unnecessary delays in receiving support. Click this link for more information:https://ibm.biz/BdxPuN
6 new DB2 Text Search education modules and 4 new DB2 LUW education modules regarding installation went to production on 11/15/2013! Visit theDB2 LUW IBM Education Assistant website to view these modules:
DB2 Text Search Overview
Installation, configuration and upgrade
Command line tools
DB2 LUW Installation Installation of DB2 on Windows - Overview
DB2 installation on Windows
Fix pack upgrade installation on Windows
Refresh, modify, or repair an installation on Windows
I can't believe it... the Information on Demand Conference kicks of this weekend in Vegas! I'm sure many of you are getting packed and ready for the busy, productive, and fun week ahead.
If you aren't attending IOD, you can still connect with many of the events/announcements from home! Here is how to do it:
On the conference Livestream, you can watch streaming video of the conference throughout the day. See the EXPO, listen to keynote speeches, watch interviews with key IBMers and IOD attendees.
Connect with our Support team on Facebook and Twitter! Our team will be at the event and actively posting photos and information from the conference. To view their updates, like IBM Information Management Support on Facebook and follow IBM_IM_Support on Twitter. You can post questions and provide feedback to our team directly on our Facebook page.
Follow the event on Twitter, using hashtag #ibmiod.
We are very happy to announce the achievement of a major milestone today in the evolution of InfoSphere Data Explorer -- Data Explorer v9.0 has been announced!
Key features and enhancements in V9.0
InfoSphere Data Explorer BigIndex: BigIndex is InfoSphere Data Explorer's easy-to-integrate, easy-to-scale, cluster-aware, cloud-ready, enterprise-grade API for full text indexing and searching that removes barriers of scale and can be leveraged for building big data solutions. Features include:
Automatic index segment (shard) re-balancing to meet challenges of indexing at massive scale
Automatic performance and health monitoring
Ability to ingest structured and unstructured data including binary objects
Audit tool for tracking the volume of data ingested into Data Explore
Connectivity enhancements enable Data Explorer to securely connect to additional data sources. New additions with this release include support for connecting to Oracle WCC, SAP KM, SharePoint 2013, and Atlassian Confluence 4.0. In addition, integration with the Change Data Capture technology of IBM InfoSphere Data Replication allows for efficient indexing of massive databases -- handling both extreme volume and high velocity of changing data.
Sign up with My Notifications to receive announcements of critical product updates, security bulletins, and other important support information for your IBM products. Your subscription on My Notifications is completely customizable. You can choose the method of notifications, the type of content to be included, the frequency of updates, and the list of IBM products you would like to be included.
We'll take you step-by-step through subscribing for email notifications
about your product's Flashes, which include security bulletins.
1. Go to My Notificationsand sign in with your IBM ID (i.e. firstname.lastname@example.org), or create a new one with the email address where you want to receive your notifications. ( IBM ID's are FREE! )
2.Click on Subscribe (outlined in red below).
3. Choose the product(s) for which you are interested in receiving notifications. You can find your products either by navigating the product groupings, or by searching for the product name (outlined in red below).
To Select: Click on "Select your product", then click on "Information Management" and then select your product(s).
To Search: Click on "Search for your product", enter keywords for your product, and then select your product. Click on the Header link to select multiple products (outlined in red below)
Select your product(s):
4. Select daily email notifications as your notification type, and Flashes as your document type.
(You will only receive email when new documents are published.)
5. Click on Submit
Your subscription has now been created. You will begin receiving critical product updates from IBM Support.
Serviceability improvements reduce the amount of time and effort that it takes to identify and resolve issues. It IOD next week, Support expert Jim Tsimis will demonstrate the serviceability features in the latest versions of InfoSphere CDC, Information Server & MDM products.
Jim will show you how serviceability tools, such as ISA Lite / ISA DC, can help you document and assess the health of your installation and simplify the task of collecting diagnostic information. You will also learn how to subscribe to notifications, search for known issues, manage service requests, and download Fix Packs and recommended patches that are applicable to your installation. Jim will also point you to product specific communities, developerWorks resources and Redbooks.
Demos are available in the InfoSphere Demo Room, Pedestal 20.
You know you have Big Data. You don't know exactly what's in it and you know it is spread around a bunch of different repositories. In fact, your data problem is so big, you don't know where to start.
So what do you do?
If you are attending Information on Demand next week, register forIBD-2313A: Where is My Big Data? A Hands On Lab with IBM InfoSphere Data Explorer on Tue Nov 5 ( 10:00 a.m. – 1:00 p.m. ).
In this session, you will discover how IBM InfoSphere Data Explorer can help you make sense of your data. To help you explore what you have and what to do with it, IBM InfoSphere Data Explorer comes with many different connectors to find your data wherever it exists inside the enterprise. This hands on lab will teach you the basics of integrating IBM InfoSphere Data Explorer into your existing infrastructure so you can explore your data quickly and securely. We will explore data sourced from file systems, IBM DB2, Microsoft SharePoint, and IBM Lotus Domino. This lab will give you what you need to start exploring your Big Data.
Session speakers include our own support expert Mike Pointer, Manager of Technical Support for Data Explorer, and Joseph Kramer, Data Explorer Software Engineer.
Next Friday we'll be packing up for IOD... but this Friday we're blogging about the demos we will have available at the IBM Software Subscription & Support Hub, booth #432.
These demos aren't just any demos. They are designed to provide quick and concise answers to your common questions. We've called them the S&S Three-Minute Demos! Simply stop by booth #432 and tell us your demo (or demos) of choice.
Without further ado, here are the demos:
Are you new to IBM Support?
Learn Subscription & Support basics
Working together for solutions
Connect with us through social media
Leave us feedback
Are you being smart about online support tools and resources?
Try the NEW IBM Support Portal
Submit Service Requests online
Stay informed about APARs
Receive automated support updates
Learn about IBM Support Assistant Team Server
Are you accessing new releases, fixes, and upgrades?
The procedure to submit feature request for InfoSphere Data Explorer (was Vivisimo Velocity) is change. Within the new procedure, not only Support, but customers can also submit the feature request to our product.
To customers who are new to these procedure, following is the steps:
At some point, you will have to login with your external IBM ID.
Once you create your feature request, you will see a url that you can share with others. You should definitely bookmark and share this url. Apparently the feature request will be ranked more highly if it receives lots of visits and comments, etc.