Blogging to benefit Information Management Support customers worldwide. This blog is administered by Andrew McCarl (amccarl) and Kate Dawson Nichols (KateDawson), and follows the IBM Social Computing Guidelines.
The Beta will run from today until the end of February 2014.
Improving your technical content experience
IBM Knowledge Center is our new technology designed to bring IBM's technical publications together in a single location, and will replace our individual IBM Information Centers.
For this release, we simplified the user experience, improved search, and refined the overall experience with many other enhancements. As always, you can get help on IBM Knowledge Center from the information icon in the upper right corner of the pane (also linked here): http://www.ibm.com/support/knowledgecenter/doc/kc_help.html
Troubleshooting DataStage engine start up issues
How to create a new Information Analyzer Analysis Engine and configure Information Analyzer to use the new engine
Diagnosing a hung Information Server DataStage Parallel job on UNIX/Linux
Configuring Information Server 9.1 for Sybase
Using Virtual IP (VIP) provides a more elegant solution for Automatic Client Reroute between HADR Primary and Standby servers. The client does not have to be aware of the IP address of the Primary or the Standby server and can connect to the database only via the VIP. In cases where there have to be changes made to the Primary and Standby IP address/hostname, the client is still able to connect to the Primary using the VIP. Here is a demo showing VIP in action
Here are some tips on how to get yourself updated on the latest news from InfoSphere Information Server
You can check for technotes, patches and fix packs on Fix Central: http://www.ibm.com/support/fixcentral/
Go to Select product tab
Product group >> Information Management
Select from Information Management >> InfoSphere Information Server
Installed Version >> Chose the version you are currently using
Platform >> Chose you Operational System or check All
Click on continue.
You will get to Identify fixes window. On this window, you can browse and search for fixes and tips.
Other good tips are to use
- IBM Eletronic Support: http://www.ibm.com/support/electronicsupport/preventproblem.html
- IBM My Notifications: http://www.ibm.com/support/mynotifications
- Software Support life cycle: http://www.ibm.com/software/support/lifecycle/
Go to Information Management >> Search for InfoSphere Information Server
- IEA: http://www.ibm.com/software/info/education/assistant/
- InfoSphere Information Server: http://ibm.com/software/data/infosphere/support/info-server/
IBM Support Assistant V5.0 section:
IBM Support Assistant 5.0 Team Server: Working with and managing cases
IBM Support Assistant 5.0 Team Server: Using File Actions
How IBM uses Knowledge-Centered Support
Find information section:
Using IBM's Software Product Compatibility Reports
Advanced search techniques: Terms
Advanced search techniques: Filters
IBM Support Portal section:
IBM Support Portal overview
Prevent problems and stay current section:
How to subscribe to My Notifications
How to download a software fix from Fix central
Work with IBM Support section:
Using IBM Service Request to review PMRs from the web
Searching and creating reports with IBM Service Request
IBM Service Request esbatida de submissao de problemas do processo
IBM Service Request racionalizado problema proceso de sometimiento
Utilizando SR para revisao PMRs a partir da web
Utilizacion de SR para revisar los PMR desde la web
Since today is Thanksgiving in the United States, we would like to take this opportunity to thank all of our readers around the globe for following our blog. We hope that the blogs we publish have helped you be successful with our software and that we've helped you learn a thing or two along the way! Remember, you can always leave us feedback by commenting on our blog posts to let us know what you'd like to hear about. We're happy to take suggestions! You can also check us out on Facebook and on Twitter.
New Support Portal Resources
Here are a few new Support Portal tips from our friends in the IBM Electronic Support Community:
Have you translated the IBM Support Portal lately? You can click the Translate this Page drop-down located just under the search bar on the Portal. Choose from Portuguese, French, German, Italian, Japanese, Korean, Spanish, Russian, Simplified Chinese, and Traditional Chinese. Translation isn't new -- but the more prominent drop down is!
Infosphere Guardium support will end September 30, 2014, but customers may purchase a service extension.
Customers interested in continued support for these versions after the EOS date may purchase a Service Extension (SE) up to 2 years. The fee-based Service Extension provides technical support (e.g. defect corrections, restrictions, and bypasses) for new problems discovered after a product has been withdrawn from support. Fixes are provided at the "then current" corrective service level (Fix Pack, PTF, CSD, etc.). Conditions apply. Customers with current Subscription & Support contracts are eligible for an upgrade prior to the EOS date.
Customers interested in obtaining a Service Extension quote can contact their local sales person/team. We recommend requesting a quote early to avoid unnecessary delays in receiving support. Click this link for more information:https://ibm.biz/BdxPuN