Yes, we've produced versions of Watson to assist in Healthcare - namely the Interactive Care Insights for Oncology (ICI-O), and the Interactive Care Guide (ICG). ICI-O assists doctors in finding treatments for cancer diseases, and ICG simplifies the process of pre-treatment plan approval requests for Insurance companies. However, these offerings are being built in partnerships with WellPoint and Memorial Sloan-Kettering Cancer Center, and to be delivered by WellPoint.
Watson Engagement Advisor is the first offering that will be generally available on a large volume basis. The engagement advisor is targeted at contact center scenarios where companies are trying to do a much better job of engaging their customers and prospective customers. Using Watson's ability to understand human language as they would naturally use it, a company can provide a self-service chat session to answer any variety of questions about the company's products and services.
Imagine, for example, that you see an interesting banner Ad on you favorite social site. You click on the "More Information" link and are taken to the company's portal page. Up until now your choices have been somewhat limited and not very satisfying. You could read through pages and pages of documentation - and maybe still not find the information that is important to you. You could call a "1-800" number, sit on hold, get bucked around to different specialists and get your question resolved maybe half the time. You could turn to a forum or review site. More recently, some sites have started to offer a chat session wi a person - which may or not be fulfilling.
Now, any site can provide a chat session with Watson. Watson can ingest all of the information available to it about a company's products and services. You can ask any question you like, however you want to ask it, and if Watson has read about it it will be able to answer your question. No handoffs. No waiting in line. No sifting through reams of material and broken links. Just ask and get answers.