IBM Electronic Support will be at Impact 2011! April 10-15, 2011 Las Vegas, NV | www.ibm.com/impact Who's attending from the IBM Electronic Support Team? Elaine Papanikolaou IBM Software Group Application and Integration Middleware Software Program Manager Business Programs Manager: WebSphere eSupport, Client Satisfaction Bob Haataia ( @bobhaa ) IBM Electronic Support Adoption Lead Business Programs Manager James McVea IBM Software Group, Application and Integration Middleware Software... [More]
Today's Video: IBM Software Subscription & Support Overview This short, 3+ minute video demonstrates how IBM Software Subscription & Support can help YOU today! Great overview of why SS&S is so important to you and your organization. This video mentions IBM Support Portal , IBM Service Request , and IBM Fix Central capabilities. Thank you for viewing this video . For more information about all of IBM's Electronic Support sites and tools, please visit: http://ibm.com/electronicsupport Keep up-to-date with IBM... [More]
Today's Video: How to Download an AIX service pack from Fix Central This short, 3 minute video demonstrates how to download an AIX service pack using the IBM Support Portal and Fix Central . Thank you for viewing this video . For more information about all of IBM's Electronic Support sites and tools, please visit: http://ibm.com/electronicsupport Keep up-to-date with IBM Electronic Support through these social media channels: IBM Electronic Support Info Site | Twitter | Facebook | IBM Electronic Support Community Blog |... [More]
Tip of the Day: Signing in - Why It's So Important Welcome to the beginning of a new daily series focused on getting the most out of IBM Electronic Support's websites and online tools! Why is signing in to the IBM Support Portal so important? Signing in is important because once you sign in, all your customization - from which products, versions, and operating systems you've selected plus any changes you've made to the layout of your IBM Support Portal pages - will be saved for you on the ibm.com servers! We have also designed the... [More]
Today's Video: Quick Tip: Fix Central Mobile This short, 3 minute video introduces the Fix Central mobile function, accessible from the landing page of the IBM Fix Central site .
Details The use of mobile computing devices is increasing rapidly. Today you can access IBM's electronic support websites with iPads, iPhones, iPods, Android devices, tablets, and other handheld devices. Whichever device you use to access IBM Fix Central , you will find the Go to Fix Central mobile option on the left side of the window. Because of the... [More]
IBM Electronic Support is at Pulse 2013! Official conference site: http://ibm.com/software/tivoli/pulse/ Who's attending from the IBM Electronic Support Extended Team? What are we doing at Pulse 2013? The
IBM Pulse 2013 Conference provides an excellent opportunity to hear
about, see, and even try the newest products and advancements from IBM.
Have you also considered leveraging opportunities at Pulse 2013 to
discover how you can get even more value from... [More]
In September, we announced that System x has migrated to the IBM Support
Portal. Now we'd like to feature a system x specific electronic support
tool on our blog. Thanks to Chris Dombrowski, for providing the content for this article. Have you ever needed to scrutinize your
system’s hardware and software configuration in a centralized,
simplified view? Have you ever needed to give all this data to
someone else? You can with DSA.
Dynamic System Analysis (DSA) is a
system information collection and analysis tool that is used by... [More]
October 2011 Newsletter The IBM Electronic Support Newsletter is a periodic publication that highlights general information that pertains to those interested in the IBM Support Portal plus IBM's many online support tools .
Welcome to the second edition of the IBM Electronic Support Newsletter! We
have lots of great news to share with you this month: the upcoming IBM
conferences, some future support site improvements, our favorite blog articles plus a highlight
of Lotus Support's social channels. UPCOMING IBM EVENTS Information... [More]
Today's Video: Social Media Aggregator in Support Portal This short, 2+ minute video shows you how to see the latest social media content about your IBM products in the IBM Support Portal .
Details This quick tip video shows you how to see the latest social media content about your IBM products in the IBM Support Portal . It is easy to see the latest posts from Twitter, product forums, user groups, blogs, and wikis. You can access your social media content without ever leaving the IBM Support Portal. Simply go to the Communities... [More]
How to download software fixes from Fix Central Recently, we've receiving feedback from clients concerning finding and accessing Downloads from the IBM Support Portal. This video explains how to find and download fixes for your IBM
software. You can access Fix Central from the Downloads page of the IBM
Support Portal ( http://www.ibm.com/supportportal) or directly from the IBM Fix Central tool ( http://www.ibm.com/support/fixcentral ). To provide IBM with direct feedback and suggestions on how to improve our fix download process, please... [More]
MyNotifications What is MyNotifications? MyNotifications enables IBM to assist customers with proactive notifications for critical issues before they become problems. Once customers sign up for MyNotifications, they can quickly and easily create subscriptions for the products and categories of content that are of interest to them (product notifications, call home events, APARs and electronic services). They can select how often they are notified and the type of delivery method (including daily or weekly email and RSS/ATOM feeds).... [More]
Video of the Week: Benefits of Signing In to IBM Support Portal This short video demonstrates the advantages of signing in to the IBM Support Portal , rather than using IBM Support Portal anonymously. Details Many IBM clients use the IBM Support Portal. It is a unified, centralized view of all technical support tools and information for IBM systems, software, and services worldwide. The IBM Support Portal is your gateway to all of your technical support needs. While you can access many resources on the IBM Support Portal... [More]
First Edition of the IBM Electronic Support Newsletter is Out! The December 2012 Edition - the first edition of our new newsletter - was published last week! (Click on the image to the right for a full-size screen capture of this newsletter!) IBM Electronic Support News connects you to the latest IBM support information and exclusive resources – demos, videos, blogs, betas and much more – all delivered straight to your inbox every month. Subscribe to IBM Electronic Support News and stay up-to-date with IBM’s portfolio of online tools,... [More]
The IBM Software Lifecycle site has been updated with several new and enhanced features. New: My product list Clients can now create custom lists of products. Up to 100 individual product versions (for example IBM Product 5.3.1) may be included in each list. The custom lists can be used to view product lifecycle details, subscribe to news feeds, and download lifecycle data. Unlike the “generic” news feed and data downloads that only include product lifecycle changes from the past 14 days, news feeds and data downloads... [More]
Video: Finding downloads for System x and BladeCenter products This short, 5 minute video demonstrates how to quickly find software downloads, including product fixes, device drivers, firmware, and other downloadable code for IBM BladeCenter and System x products. Visit the IBM Support Portal at: http://ibm.co/IBMPortalYouTube . The IBM Support Portal is your one stop source for technical support resources. It gives you a
unified, centralized view of all technical support tools and
information for all IBM systems, software, and... [More]