Tip of the Day: Choose your page menu The IBM Support Portal is a unified, customizable view of all technical support tools and information for all IBM systems, software, and services. It brings all the support resources available for IBM hardware and software offerings together in one place. Because of the depth and breadth of content available on the IBM Support Portal, searches and navigation may present too much information to you and seem overwhelming. This is where the "Choose your page" menu in the lower left of all IBM... [More]
IBM's Service Request has been updated based on your feedback! In the beginning of April, IBM significantly updated the IBM Service Request application, with improvements to make this worldwide, consolidated system for submitting technical support requests for all IBM software products even more efficient and useful for our clients. Some changes are refinements our clients have requested, others are new features to improve the efficiency and speed with which IBM resolves support requests. Here's a quick rundown of new capabilities to look for.... [More]
IBM Electronic Support will be at Impact 2011! April 10-15, 2011 Las Vegas, NV | www.ibm.com/impact Who's attending from the IBM Electronic Support Team? Elaine Papanikolaou IBM Software Group Application and Integration Middleware Software Program Manager Business Programs Manager: WebSphere eSupport, Client Satisfaction Bob Haataia ( @bobhaa ) IBM Electronic Support Adoption Lead Business Programs Manager James McVea IBM Software Group, Application and Integration Middleware Software... [More]
October 2011 Newsletter The IBM Electronic Support Newsletter is a periodic publication that highlights general information that pertains to those interested in the IBM Support Portal plus IBM's many online support tools .
Welcome to the second edition of the IBM Electronic Support Newsletter! We
have lots of great news to share with you this month: the upcoming IBM
conferences, some future support site improvements, our favorite blog articles plus a highlight
of Lotus Support's social channels. UPCOMING IBM EVENTS Information... [More]
Today's Video: How to Download an AIX service pack from Fix Central This short, 3 minute video demonstrates how to download an AIX service pack using the IBM Support Portal and Fix Central . Thank you for viewing this video . For more information about all of IBM's Electronic Support sites and tools, please visit: http://ibm.com/electronicsupport Keep up-to-date with IBM Electronic Support through these social media channels: IBM Electronic Support Info Site | Twitter | Facebook | IBM Electronic Support Community Blog |... [More]
In September, we announced that System x has migrated to the IBM Support
Portal. Now we'd like to feature a system x specific electronic support
tool on our blog. Thanks to Chris Dombrowski, for providing the content for this article. Have you ever needed to scrutinize your
system’s hardware and software configuration in a centralized,
simplified view? Have you ever needed to give all this data to
someone else? You can with DSA.
Dynamic System Analysis (DSA) is a
system information collection and analysis tool that is used by... [More]
Tip of the Day: Signing in - Why It's So Important Welcome to the beginning of a new daily series focused on getting the most out of IBM Electronic Support's websites and online tools! Why is signing in to the IBM Support Portal so important? Signing in is important because once you sign in, all your customization - from which products, versions, and operating systems you've selected plus any changes you've made to the layout of your IBM Support Portal pages - will be saved for you on the ibm.com servers! We have also designed the... [More]
IBM Electronic Support is at Pulse 2013! Official conference site: http://ibm.com/software/tivoli/pulse/ Who's attending from the IBM Electronic Support Extended Team? What are we doing at Pulse 2013? The
IBM Pulse 2013 Conference provides an excellent opportunity to hear
about, see, and even try the newest products and advancements from IBM.
Have you also considered leveraging opportunities at Pulse 2013 to
discover how you can get even more value from... [More]
Today's Video: Quick Tip: Fix Central Mobile This short, 3 minute video introduces the Fix Central mobile function, accessible from the landing page of the IBM Fix Central site .
Details The use of mobile computing devices is increasing rapidly. Today you can access IBM's electronic support websites with iPads, iPhones, iPods, Android devices, tablets, and other handheld devices. Whichever device you use to access IBM Fix Central , you will find the Go to Fix Central mobile option on the left side of the window. Because of the... [More]
The IBM Software Lifecycle site has been updated with several new and enhanced features. New: My product list Clients can now create custom lists of products. Up to 100 individual product versions (for example IBM Product 5.3.1) may be included in each list. The custom lists can be used to view product lifecycle details, subscribe to news feeds, and download lifecycle data. Unlike the “generic” news feed and data downloads that only include product lifecycle changes from the past 14 days, news feeds and data downloads... [More]
IBM Electronic Support is at Information on Demand 2012! Official conference site: http://ibm.com/software/data/2012-conference/ Who's attending from the IBM Electronic Support Team? What are we doing at IOD? The Information On Demand Conference provides an excellent opportunity to hear about, see, and even try the newest products and advancements from IBM. Have you also considered leveraging opportunities at IOD to discover how you can get even more value... [More]
First Edition of the IBM Electronic Support Newsletter is Out! The December 2012 Edition - the first edition of our new newsletter - was published last week! (Click on the image to the right for a full-size screen capture of this newsletter!) IBM Electronic Support News connects you to the latest IBM support information and exclusive resources – demos, videos, blogs, betas and much more – all delivered straight to your inbox every month. Subscribe to IBM Electronic Support News and stay up-to-date with IBM’s portfolio of online tools,... [More]
Finding your answer through IBM Support Portal's search just got easier! Even though the new IBM Support Portal is about a month old, ( full details here ), IBM just deployed a support search improvement this week: now all Jazz.net support content can be located through the IBM Support Portal's support and downloads search plus in the various content modules of Jazz-related product support pages. See our earlier article about the several updates that we made late last month... [More]
Today's Video: Social Media Aggregator in Support Portal This short, 2+ minute video shows you how to see the latest social media content about your IBM products in the IBM Support Portal .
Details This quick tip video shows you how to see the latest social media content about your IBM products in the IBM Support Portal . It is easy to see the latest posts from Twitter, product forums, user groups, blogs, and wikis. You can access your social media content without ever leaving the IBM Support Portal. Simply go to the Communities... [More]
Video of the Week: Benefits of Signing In to IBM Support Portal This short video demonstrates the advantages of signing in to the IBM Support Portal , rather than using IBM Support Portal anonymously. Details Many IBM clients use the IBM Support Portal. It is a unified, centralized view of all technical support tools and information for IBM systems, software, and services worldwide. The IBM Support Portal is your gateway to all of your technical support needs. While you can access many resources on the IBM Support Portal... [More]