IBM Electronic Support will be at Impact 2011! April 10-15, 2011 Las Vegas, NV | www.ibm.com/impact Who's attending from the IBM Electronic Support Team? Elaine Papanikolaou IBM Software Group Application and Integration Middleware Software Program Manager Business Programs Manager: WebSphere eSupport, Client Satisfaction Bob Haataia ( @bobhaa ) IBM Electronic Support Adoption Lead Business Programs Manager James McVea IBM Software Group, Application and Integration Middleware Software... [More]
New IBM Electronic Support Site! Totally redesigned IBM Electronic Support Information site deployed this week! Our new information site now has more helpful content , more links to the IBM tools you need plus many new and exciting features to help you be more successful with your IBM products! Highlights New task-based navigation Latest videos now hosted on ibm.com New social business content Details New task-based navigation - IBM online support tools are now grouped into
task-specific pages: Prevent problems & stay informed... [More]
Today's Tip: Work with IBM Support using Online Service Requests Online Service Requests (SR) IBM Service Request (SR) is an online tool for reporting and tracking service requests. You can find IBM Service Request (SR) on all IBM Support Portal pages in the top navigation under "Service requests & PMRs". Features Open, edit and track problem reports online View and manage all service requests online, regardless of channel of input or of open/closed status. Service requests archived up to one year are also available. ... [More]
Video of the Week: Benefits of Signing In to IBM Support Portal This short video demonstrates the advantages of signing in to the IBM Support Portal , rather than using IBM Support Portal anonymously. Details Many IBM clients use the IBM Support Portal. It is a unified, centralized view of all technical support tools and information for IBM systems, software, and services worldwide. The IBM Support Portal is your gateway to all of your technical support needs. While you can access many resources on the IBM Support Portal... [More]
Today's Video: Social Media Aggregator in Support Portal This short, 2+ minute video shows you how to see the latest social media content about your IBM products in the IBM Support Portal .
Details This quick tip video shows you how to see the latest social media content about your IBM products in the IBM Support Portal . It is easy to see the latest posts from Twitter, product forums, user groups, blogs, and wikis. You can access your social media content without ever leaving the IBM Support Portal. Simply go to the Communities... [More]
Today's Tip: Download fixes and updates using Fix Level Recommendation Tool (FLRT) IBM Fix Level Recommendation Tool (FLRT) The Fix Level Recommendation Tool (FLRT) provides cross-product compatibility information and fix recommendations for IBM products. Use FLRT to plan upgrades of key components or to verify the current health of a system. Enter your current levels of firmware and software to receive a recommendation. When planning upgrades, enter the levels of firmware or software you want to use, so you can verify levels and... [More]
Video: Finding downloads for System x and BladeCenter products This short, 5 minute video demonstrates how to quickly find software downloads, including product fixes, device drivers, firmware, and other downloadable code for IBM BladeCenter and System x products. Visit the IBM Support Portal at: http://ibm.co/IBMPortalYouTube . The IBM Support Portal is your one stop source for technical support resources. It gives you a
unified, centralized view of all technical support tools and
information for all IBM systems, software, and... [More]
Tip of the Day: Software product compatibility reports The Software Product Compatibility Reports site is an innovative tool, launched earlier in 2011, designed to allow IBM clients to easily generate custom reports about compatible IBM software combinations, product end-of-service dates and product translations. Using this tool, clients may create reports about a product's compatibility with operating systems, prerequisite software or virtualization environments. Clients may also use the tool to create tailor-make graphical reports... [More]
IBM Electronic Support will be at Information On Demand 2011! Conference Website | Drive innovation and business optimization with the best in technical and business educatio n. Who's attending from the IBM Electronic Support Team? Jennifer Purushotma IBM Software Group, Information Management IM eSupport Initiatives project lead Bill MacIver IBM Software Group, Application and Integration Middleware Software AIM Client Support Strategy Sr Development Manager What are they doing this week? ... [More]
Tip of the Day: Signing in - Why It's So Important Welcome to the beginning of a new daily series focused on getting the most out of IBM Electronic Support's websites and online tools! Why is signing in to the IBM Support Portal so important? Signing in is important because once you sign in, all your customization - from which products, versions, and operating systems you've selected plus any changes you've made to the layout of your IBM Support Portal pages - will be saved for you on the ibm.com servers! We have also designed the... [More]
The Service Request portlet on the Service Request page of the IBM Support Portal got a facelift a few weeks ago. Now it's easier than ever to manage your PMRs from the portlet itself. Most of you will only need to sign in to see the Service Request portlet. But for those who are new to the Support Portal or the Service Request tool, a reminder: You should have a product that uses the Service Request tool (such as an IBM software product) listed in your Support Portal product list. You need to sign into the Support Portal. (To sign in, click... [More]
Tip of the Day: Choose your page menu The IBM Support Portal is a unified, customizable view of all technical support tools and information for all IBM systems, software, and services. It brings all the support resources available for IBM hardware and software offerings together in one place. Because of the depth and breadth of content available on the IBM Support Portal, searches and navigation may present too much information to you and seem overwhelming. This is where the "Choose your page" menu in the lower left of all IBM... [More]
Today's Tip: Work with IBM Support using Technical Support Chat IBM Technical Support Chat IBM Technical Support Chat is an instant messaging service to connect to IBM representatives available to eligible clients. You can find IBM Technical Support Chat in the IBM Service Request tool, in the IBM Support Portal pages in the right column (look for the yellow and orange logo "IBM Technical Support Chat"), or if you are an Accelerated Value Program Client, see your "Accelerated Value contact list" in your custom IBM... [More]
IBM Electronic Support is at Pulse 2013! Official conference site: http://ibm.com/software/tivoli/pulse/ Who's attending from the IBM Electronic Support Extended Team? What are we doing at Pulse 2013? The
IBM Pulse 2013 Conference provides an excellent opportunity to hear
about, see, and even try the newest products and advancements from IBM.
Have you also considered leveraging opportunities at Pulse 2013 to
discover how you can get even more value from... [More]
September 2011 Newsletter The IBM Electronic Support Newsletter is a periodic publication that highlights general information that pertains to those interested in the IBM Support Portal plus IBM's many online support tools .
Welcome to the first edition of the IBM Electronic Support Newsletter! We have lots of great news to share with you this month: the upcoming IBM conferences (Power Systems Technical University & IOD 2011), a recent support site release, our favorite blog articles plus a highlight of Information Management's... [More]