Today's Tip: Download fixes and updates using Fix Level Recommendation Tool (FLRT) IBM Fix Level Recommendation Tool (FLRT) The Fix Level Recommendation Tool (FLRT) provides cross-product compatibility information and fix recommendations for IBM products. Use FLRT to plan upgrades of key components or to verify the current health of a system. Enter your current levels of firmware and software to receive a recommendation. When planning upgrades, enter the levels of firmware or software you want to use, so you can verify levels and... [More]
Today's Tip: Work with IBM Support using Online Service Requests Online Service Requests (SR) IBM Service Request (SR) is an online tool for reporting and tracking service requests. You can find IBM Service Request (SR) on all IBM Support Portal pages in the top navigation under "Service requests & PMRs". Features Open, edit and track problem reports online View and manage all service requests online, regardless of channel of input or of open/closed status. Service requests archived up to one year are also available. ... [More]
New IBM Electronic Support Site! Totally redesigned IBM Electronic Support Information site deployed this week! Our new information site now has more helpful content , more links to the IBM tools you need plus many new and exciting features to help you be more successful with your IBM products! Highlights New task-based navigation Latest videos now hosted on ibm.com New social business content Details New task-based navigation - IBM online support tools are now grouped into
task-specific pages: Prevent problems & stay informed... [More]
The Service Request portlet on the Service Request page of the IBM Support Portal got a facelift a few weeks ago. Now it's easier than ever to manage your PMRs from the portlet itself. Most of you will only need to sign in to see the Service Request portlet. But for those who are new to the Support Portal or the Service Request tool, a reminder: You should have a product that uses the Service Request tool (such as an IBM software product) listed in your Support Portal product list. You need to sign into the Support Portal. (To sign in, click... [More]
Today's Tip: Work with IBM Support using Technical Support Chat IBM Technical Support Chat IBM Technical Support Chat is an instant messaging service to connect to IBM representatives available to eligible clients. You can find IBM Technical Support Chat in the IBM Service Request tool, in the IBM Support Portal pages in the right column (look for the yellow and orange logo "IBM Technical Support Chat"), or if you are an Accelerated Value Program Client, see your "Accelerated Value contact list" in your custom IBM... [More]
IBM Electronic Support will be at Impact 2011! April 10-15, 2011 Las Vegas, NV | www.ibm.com/impact Who's attending from the IBM Electronic Support Team? Elaine Papanikolaou IBM Software Group Application and Integration Middleware Software Program Manager Business Programs Manager: WebSphere eSupport, Client Satisfaction Bob Haataia ( @bobhaa ) IBM Electronic Support Adoption Lead Business Programs Manager James McVea IBM Software Group, Application and Integration Middleware Software... [More]
Tip of the Day: Software product compatibility reports The Software Product Compatibility Reports site is an innovative tool, launched earlier in 2011, designed to allow IBM clients to easily generate custom reports about compatible IBM software combinations, product end-of-service dates and product translations. Using this tool, clients may create reports about a product's compatibility with operating systems, prerequisite software or virtualization environments. Clients may also use the tool to create tailor-make graphical reports... [More]
Did you ever wish there was a tool that could help you prevent problems and stay current on your IBM software and hardware? That's exactly what My Notifications does. Use this on-line s ubscription service to sign up to receive personalized hardware and software technical updates that give you the latest support information about your products. You can choose daily and/or weekly e-mail or RSS feeds with multiple subscription options and receive flashes, downloads notices, technotes, publications, and much more. No matter which IBM product you... [More]
Tip of the Day: Choose your page menu The IBM Support Portal is a unified, customizable view of all technical support tools and information for all IBM systems, software, and services. It brings all the support resources available for IBM hardware and software offerings together in one place. Because of the depth and breadth of content available on the IBM Support Portal, searches and navigation may present too much information to you and seem overwhelming. This is where the "Choose your page" menu in the lower left of all IBM... [More]
IBM Electronic Support will be at Information On Demand 2011! Conference Website | Drive innovation and business optimization with the best in technical and business educatio n. Who's attending from the IBM Electronic Support Team? Jennifer Purushotma IBM Software Group, Information Management IM eSupport Initiatives project lead Bill MacIver IBM Software Group, Application and Integration Middleware Software AIM Client Support Strategy Sr Development Manager What are they doing this week? ... [More]
Today's Video: Quick Tip: Fix Central Mobile This short, 3 minute video introduces the Fix Central mobile function, accessible from the landing page of the IBM Fix Central site .
Details The use of mobile computing devices is increasing rapidly. Today you can access IBM's electronic support websites with iPads, iPhones, iPods, Android devices, tablets, and other handheld devices. Whichever device you use to access IBM Fix Central , you will find the Go to Fix Central mobile option on the left side of the window. Because of the... [More]
IBM's Service Request has been updated based on your feedback! In the beginning of April, IBM significantly updated the IBM Service Request application, with improvements to make this worldwide, consolidated system for submitting technical support requests for all IBM software products even more efficient and useful for our clients. Some changes are refinements our clients have requested, others are new features to improve the efficiency and speed with which IBM resolves support requests. Here's a quick rundown of new capabilities to look for.... [More]
As a start-of-2015 treat, the IBM Technical Support mobile app for Android is available! You can use the app to: Expedite troubleshooting by searching for, viewing, and bookmarking technical support content like documentation, APARs, technical articles, and Redbooks. View and update your software and hardware Service Request tickets whenever and wherever you need to. Discover the best fixes for your system and email the fix orders using the Fix Level Recommendation Tool. Look up warranty information for hardware... [More]
September 2011 Newsletter The IBM Electronic Support Newsletter is a periodic publication that highlights general information that pertains to those interested in the IBM Support Portal plus IBM's many online support tools .
Welcome to the first edition of the IBM Electronic Support Newsletter! We have lots of great news to share with you this month: the upcoming IBM conferences (Power Systems Technical University & IOD 2011), a recent support site release, our favorite blog articles plus a highlight of Information Management's... [More]
Today's Video: Social Media Aggregator in Support Portal This short, 2+ minute video shows you how to see the latest social media content about your IBM products in the IBM Support Portal .
Details This quick tip video shows you how to see the latest social media content about your IBM products in the IBM Support Portal . It is easy to see the latest posts from Twitter, product forums, user groups, blogs, and wikis. You can access your social media content without ever leaving the IBM Support Portal. Simply go to the Communities... [More]