Current IBM Electronic Support Newsletter The IBM Electronic Support Newsletter is a periodic publication that highlights general information that pertains to those interested in the IBM Support Portal plus IBM's many online support tools .
This page contains the latest IBM Electronic Support Newsletter's content. Previous editions will be archived and a link to that month's content will be provided at the bottom of this page. To always point to the latest version of our newsletter, please use this URL:... [More]
September 2011 Newsletter The IBM Electronic Support Newsletter is a periodic publication that highlights general information that pertains to those interested in the IBM Support Portal plus IBM's many online support tools .
Welcome to the first edition of the IBM Electronic Support Newsletter! We have lots of great news to share with you this month: the upcoming IBM conferences (Power Systems Technical University & IOD 2011), a recent support site release, our favorite blog articles plus a highlight of Information Management's... [More]
Tip of the Day: Adding products using the product finder How do I manage my product list? The list of products you have selected will be saved by the IBM Support Portal to allow you to easily focus on the IBM products you manage. To make changes to your product list, you can use the "Choose your products" module in the left column. Adding products using the product finder search To add additional products to your products list , enter the product name, the part number or the machine type and model number into the... [More]
Tip of the Day: Specifying operating system or product version How do I specify operating system or product version? IBM Support Portal provides the ability to apply operating system and product version filters to some product selections. Using this feature focuses the content provided by the Support Portal to the specific operating system or product version you select. Use this feature to get more specific information in the page modules by adding a product version and/or an operating system. Any product with a pencil icon to the right... [More]
Tip of the Day: Where did that module go? Why are modules visible only some of the time?
The IBM Support Portal dynamically searches for module content based on
several factors, including product selections, task selected, and
available topics. If no content is found for a module based on your
criteria, that module does not appear on the portal page.
This may be confusing when you are adding or deleting modules from a
page. The IBM Support Portal enables you to show or hide empty modules by using the Show/Hide controls. (See... [More]
Tip of the Day: What is an IBM Support Portal module? What is a module? Modules (sometimes called "portlets") are the individual windows of
content displayed on an IBM Support Portal page. Each module delivers content or
functionality to help you achieve your support-related tasks.
You can select which modules appear on each page and customize the IBM Support Portal to meet your individual needs.
See " Adding or deleting IBM Support Portal modules " for more information on how to customize the IBM Support... [More]
Tip of the Day: Viewing IBM Support Portal multimedia tutorials Where can I view tutorials for using the site? Tutorials showing how to use the IBM Support Portal are available on the IBM Electronic Support channel on YouTube . Direct URL: http://youtube.com/IBMElectronicSupport The tutorials highlight the features of the portal and walk through several scenarios of how to use the portal. Important Tip: Always remember to sign in to the IBM Support Portal! Signing will allow you to: Customize the portal More easily submit Service... [More]
Tip of the Day: Minimizing / maximizing IBM Support Portal modules How do I minimize and maximize a module? The module tools in the IBM Support Portal allow you to minimize modules to hide content and maximize a module for a full-page view. Minimizing and maximizing or modules allows you to focus on content important to you and to save space on the page. To minimize a module, click the "minus sign" in the module title bar or select "Minimize" from the module menu. To maximize a module, click the "plus... [More]
Tip of the Day: Seeing more information in IBM Support Portal modules How do I see more information in the module? The IBM Support Portal delivers a large amount of data in a small amount of space. Each module sorts its content by product. You can explore the information in two ways: Expand product sections in the modules using expand and collapse arrows to display and hide lists of available resources for each product. (Click on the image for full-size screen shot of these arrows.) Open the full-page view of a module to see the... [More]
Tip of the Day: Getting more information about a module How do I get more information about a module? The IBM Support Portal provides context-sensitive help for some modules. To view help for a module, hold your mouse pointer over the "i button" in the module. Also, the holding over the titles in the left and right columns of the IBM Support Portal produces additional explanations of that button or link. (Click the image to the right for full-size screen captures of these help and explanation features.)
Tip of the Day: Using module filters in full-page mode How do I use the module filters in full-page mode? In the IBM Support Portal, use filters to narrow the documents listed in the full-page view and to more easily find the information you need. Filters allow you to refine your results by different categories (for example, task, topic, or document type). Select filters when you have a specific goal and you need to reduce the number of documents to browse. Selecting multiple filters within a category expands the results. Selecting... [More]
Tip of the Day: Adding or deleting IBM Support Portal modules How do I add or delete modules? To customize the IBM Support Portal for your specific needs, you can add or remove modules from each page in the portal. To add or delete a module, you must first be signed in . To remove a module , click the "X" icon in the module title bar, or select "Delete" from the module menu. To add a module , click "Customize this page" section in the right-hand side of page. Then click "Add module" on the top... [More]
Tip of the Day: IBM Support Portal search differences Search differences On the IBM Support Portal , you have several different searches available to you. Each provides different functionality. Masthead search: This type of search is at the top of the page in the black header. When you use this search, you are searching all of the publicly available content across IBM . The masthead search includes technical support and other areas that are outside of technical support. This search includes the products that you selected in the IBM... [More]
Tip of the Day: Searching for content specific to my active products How do I search for content specific to my active products? IBM Support Portal provides a search module that you can use to search for documents that are related to the products in your active products list. Use the Search module to expand or narrow your search criteria to find the most relevant content. To limit your search to information related to the selections in your product list: Verify that the product or products you want to search have a check mark next to... [More]
Tip of the Day: Searching all IBM support information How do I search all IBM support information? IBM Support Portal provides a search module that you can use to search across all IBM support documentation and downloads. Use the Search module to expand or narrow your search criteria to find the most relevant content. To search all IBM support-related content: In the Search support module, select All support & downloads. Enter a search term in the input field. Press Enter or click the submit arrow. You can also search support... [More]
Tip of the Day: Searching all of ibm.com How do I search all IBM online content? IBM Support Portal provides the ability to search across all areas of the IBM web site. To search all documents within the IBM site: Enter your search term in the input field in the masthead at the top of the page. Press Enter or click Search. Search results can include marketing, sales or news links, as well as links to support-related content. Additional resources Site Assistance page - Listing of various IBM Support Portal help topics. IBM Support... [More]
Tip of the Day: Using the quick start page How do I use the quick start page? The IBM Support Portal allows you to customize the information displayed when you visit the site. When you first arrive at http://ibm.com/support , you will be presented with the "Quick start" page. Use this page to select the products of interest to you and the type of task you need to perform. Important: You can save your profile data by " Signing in " so you do not need to make your selections each time you visit the IBM Support Portal.... [More]
Tip of the Day: Locating product information The IBM Support Portal displays technical support information for the products that you set as "active". Your products are listed in the left column under "Your products". A check mark indicates if a product in the list is activated and viewable on your IBM Support Portal pages. (Click on the image to the right for a full-size screen capture with labels.) To see only active products, you can also select the "Active toggle switch". Each module or... [More]
Video: IBM Support Portal Overview Hopefully, you have heard of the IBM Support Portal by now. However, have you had a chance to really try it out? Have you taken the time to learn about all the new Support Portal features and how they can save you time and keep you productive? This short, 6 minute video provides an updated overview of the IBM Support Portal, a unified, centralized view of all technical support tools and information for IBM systems, software, and services worldwide. Visit the IBM Support Portal to experience IBM's... [More]
Tip of the Day: IBM Lotus Support is now on Facebook! We're excited to announce the newly published IBM Lotus Support Facebook page! Like us! If you're a Facebook user, please go to our IBM Lotus Support page and click "Like" to stay up on the latest Support news. What it is and isn't This "IBM Lotus Support" Facebook page is another connection to Lotus Support for our customers! It will be a place where you can keep up on things like: Hot new technical information (like critical Technotes or... [More]
Tip of the Day: Choose your page menu The IBM Support Portal is a unified, customizable view of all technical support tools and information for all IBM systems, software, and services. It brings all the support resources available for IBM hardware and software offerings together in one place. Because of the depth and breadth of content available on the IBM Support Portal, searches and navigation may present too much information to you and seem overwhelming. This is where the "Choose your page" menu in the lower left of all IBM... [More]
Video: Technical Support Chat This video demonstrates the convenience and value of electronically chatting with IBM technical support experts. For more information about all of IBM's Electronic Support sites and tools, please visit: http://www.ibm.com/electronicsupport Keep up-to-date with IBM Electronic Support through these social media channels: Twitter | Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn If you can't access YouTube, our videos are also available in the IBM Education Assistant site.... [More]
Tip of the Day: Software product compatibility reports The Software Product Compatibility Reports site is an innovative tool, launched earlier in 2011, designed to allow IBM clients to easily generate custom reports about compatible IBM software combinations, product end-of-service dates and product translations. Using this tool, clients may create reports about a product's compatibility with operating systems, prerequisite software or virtualization environments. Clients may also use the tool to create tailor-make graphical reports... [More]
Find IBM Electronic Support at System x and Storage Technical University in Orlando with Maps! July 18 - 22, 2011 Orlando, FL | Official Technical University Link We realize that finding sessions & activities during System x and Storage Technical University in Orlando this week will be challenging - we expect a record number of attendees plus the Hilton Orlando has many vast levels and sections. To help you find us, we've built the following maps for the sessions & events that IBM Electronic Support is... [More]
IBM Electronic Support is at System x and Storage Technical University! July 18 - 22, 2011 Orlando, FL | Official Technical University Link Who's going to be there? Mark Drummond IBM Systems &Technology Group, Client Advocacy & System Assurance Web Strategy - System Storage Support Linda Edd IBM Systems &Technology Group, Client Advocacy & System Assurance STG Support Portal Enablement Specialist, Web Production Lead - IBM Systems Support What are they doing this week? They are... [More]
IBM Support Portal - recently updated based on your feedback In mid-July, IBM significantly updated the IBM Support Portal with improvements to make this worldwide one-stop site for technical resources for all IBM products even more effective and useful for our clients. Some are adjustments our clients have requested, others are redesigns to improve our clients' efficiency finding the information they need. Here's a quick rundown of new capabilities to look for. Highlights: New look to the IBM Support Portal pages IBM Support Portal mobile... [More]
Video: How You Can Improve IBM Content This video demonstrates how you can improve IBM online support content by providing feedback to IBM.
IBM has a process by which all feedback concerning support content is channeled to the appropriate author and acted upon. This video outlines this process. For more information about all of IBM's Electronic Support sites and tools, please visit: http://www.ibm.com/electronicsupport Keep up-to-date with IBM Electronic Support through these social media channels: Twitter | Facebook |... [More]
Video: IBM ETR SR Navigation and login This video is part of a series of videos that demonstrate how ETR users can complete their task in IBM Service Request (SR). This video demonstrates how to navigate and login in each system, IBM ETR and SR, so that you can see how the ETR tasks map to SR. Unfortunately, we have had to remove this content from YouTube while it is being updated. Please click here to see all available "IBM Service Request" videos currently on YouTube. We apologize for any inconvenience.
IBM Fix Central - recently updated based on your feedback In the end of May, IBM significantly updated the IBM Fix Central support site with improvements to make this worldwide, consolidated download site for all IBM product fixes even more efficient and useful for our clients. Some changes are refinements our clients have requested, others are new features to improve the efficiency and speed with which IBM clients access their fix downloads. Here's a quick rundown of new capabilities to look for: Highlights Existing FC Firmware/HMC user... [More]
The IBM Web Problem Reporting Initiative This video is part of a series of videos that demonstrate how an ETR user can complete their task in IBM Service Request (SR). In this video, you will learn IBM's web problem reporting strategy, and see some of the key features of the IBM Service Request application.
For more information about all of IBM's Electronic Support sites and tools, please visit: http://www.ibm.com/electronicsupport Keep up-to-date with IBM Electronic Support through these social media channels: Twitter |... [More]