IBM Service Request - recently updated based on your feedback Earlier this week, IBM significantly updated IBM Service Request with improvements to make this worldwide, consolidated system for submitting technical support requests for all IBM software products even more efficient and useful for our clients. Some changes are refinements our clients have requested, others are new features to improve the efficiency and speed with which IBM resolves support requests. Here's a quick rundown of new capabilities to look for. Click on the image to... [More]
Changes coming to IBM Fix Central Registration implementation now necessary for added customization and benefits Starting on November 13, 2011, each IBM client accessing Fix Central (including client employees and other authorized representatives) will require an individual IBM ID to download fixes for selected products (additional products may be added in the future). The registration process will be quick and simple and will provide users with a customized experience to better serve their needs. Fix Central downloads are available... [More]
Preview of November's IBM Support Portal Updates! The IBM Support Portal site will be updated in mid-November. In mid-November, IBM will significantly update the IBM Support Portal with improvements to make this worldwide one-stop site for technical resources for all IBM products even more effective and useful for our clients. Some improvements are requests from our clients, others are redesigns to improve our clients' efficiency in finding the information they need. Here's a quick rundown of the new capabilities to look for. Click on the... [More]
Tip of the Day: Exchanging information with IBM Technical Support The best way to share information and files with IBM Support While IBM works very hard to make the IBM Support Portal the place with all the answers to your IBM product questions, there may be times where you need to open a Service Request ticket and also share information and data with IBM Support directly. This article will outline the
best ways to share information and files with IBM Support. Exchanging information with IBM Technical Support IBM Support has build... [More]
Tip of the Day: Contacting IBM Support The best way to contact IBM Support While IBM works very hard to fill the IBM Support Portal with the technotes, documentation and downloads you as a client will need to be successful with your IBM products, there may come a time where you need to contact IBM Support directly. This article will outline the best ways to get in touch with your IBM Support teams. Note: Click on the image to the right for a full-size version of these screen captures. Finding the IBM Support Contact information ... [More]
October 2011 Newsletter The IBM Electronic Support Newsletter is a periodic publication that highlights general information that pertains to those interested in the IBM Support Portal plus IBM's many online support tools .
Welcome to the second edition of the IBM Electronic Support Newsletter! We
have lots of great news to share with you this month: the upcoming IBM
conferences, some future support site improvements, our favorite blog articles plus a highlight
of Lotus Support's social channels. UPCOMING IBM EVENTS Information... [More]
IBM Electronic Support will be at Information On Demand 2011! Conference Website | Drive innovation and business optimization with the best in technical and business educatio n. Who's attending from the IBM Electronic Support Team? Jennifer Purushotma IBM Software Group, Information Management IM eSupport Initiatives project lead Bill MacIver IBM Software Group, Application and Integration Middleware Software AIM Client Support Strategy Sr Development Manager What are they doing this week? ... [More]
Tip of the Day: Site Technical Contact Responsibilities The following email was sent to IBM Software Site Technical Contacts in North America earlier in 2011. Important: If you are a Site Technical Contact for your organization, please be sure to approve waiting requests for access to your organization's IBM Service Request account. It is very important for your technical teams - their ability to submit and manage service requests for your IBM products will be greatly degraded until they are approved by you. Dear Site Technical Contact... [More]
Tip of the Day: Determining your "active products" What are my "active products"? The products that you currently have selected in the IBM Support Portal are called your active products. Your active products are used to generate the content on the IBM Support Portal pages. You can have up to 10 products in your active products list. There are two ways to manage your active products: Directly in the left column Through the product selector window. Left column Your active products are listed in the left column under... [More]
IBM Electronic Support is at the 2011 IBM Power Systems Technical University! October 10 - 14, 2011 | Fontainebleau Miami Beach, Miami, FL | Conference Website An exciting agenda is being planned with the latest information on IBM Power Systems technologies. Who's attending from the IBM Electronic Support Team? Julie Craft IBM Systems &Technology Group, Client Advocacy & System Assurance
Software Architect: Power Systems SW AIX
Susan Caunt IBM Systems &Technology Group,... [More]
Tip of the Day: Managing your language and location status Managing your language and location status The default locale and language of the IBM Support Portal is American English. This can be changed if the country or language code in your URL is something other than English. A URL locale is temporary. It only lasts for the duration of your visit to the IBM Support Portal. On a technical note: country / language codes are the 2 character ISO standards codes for Language (ISO-639) and Country (ISO-3166) . Example:... [More]
Tip of the Day: Maximum number of products you can view How many products can I view? The IBM Support Portal allows you save up to 100 products in your saved products list. At any point in time up to 10 of these 100 products can be active and the remaining products will be inactive. Products that are active are the ones for which the IBM Support Portal will show support information. If you attempt to add a product and you already have 10 active products , the IBM Support Portal will add that product as active and deactivate one of the... [More]
Tip of the Day: Deleting products in the IBM Support Portal Deleting products from your products list To delete a product from your products list in the IBM Support Portal , click the "trash can icon" located to the right of the product name. (Click on the image to the right for a larger version of these example screen captures.) You can also delete products by opening the "Manage my product list" and using the "trash can icons" on that screen as well. Click Finish to save your settings and exit the... [More]
Tip of the Day: Adding products using Manage my product list Adding products using Manage my product list To make changes to your product list in the IBM Support Portal , click "Manage my product list" in the left column. This link opens the product selector window. The right side of the window is the list of your saved products. You can have up to 100 saved products with 10 products marked as active in your list. To add additional products to your products list, select either "Browse for a product" or "Search... [More]
Current IBM Electronic Support Newsletter The IBM Electronic Support Newsletter is a periodic publication that highlights general information that pertains to those interested in the IBM Support Portal plus IBM's many online support tools .
This page contains the latest IBM Electronic Support Newsletter's content. Previous editions will be archived and a link to that month's content will be provided at the bottom of this page. To always point to the latest version of our newsletter, please use this URL:... [More]
September 2011 Newsletter The IBM Electronic Support Newsletter is a periodic publication that highlights general information that pertains to those interested in the IBM Support Portal plus IBM's many online support tools .
Welcome to the first edition of the IBM Electronic Support Newsletter! We have lots of great news to share with you this month: the upcoming IBM conferences (Power Systems Technical University & IOD 2011), a recent support site release, our favorite blog articles plus a highlight of Information Management's... [More]
Tip of the Day: Adding products using the product finder How do I manage my product list? The list of products you have selected will be saved by the IBM Support Portal to allow you to easily focus on the IBM products you manage. To make changes to your product list, you can use the "Choose your products" module in the left column. Adding products using the product finder search To add additional products to your products list , enter the product name, the part number or the machine type and model number into the... [More]
Tip of the Day: Specifying operating system or product version How do I specify operating system or product version? IBM Support Portal provides the ability to apply operating system and product version filters to some product selections. Using this feature focuses the content provided by the Support Portal to the specific operating system or product version you select. Use this feature to get more specific information in the page modules by adding a product version and/or an operating system. Any product with a pencil icon to the right... [More]
Tip of the Day: Where did that module go? Why are modules visible only some of the time?
The IBM Support Portal dynamically searches for module content based on
several factors, including product selections, task selected, and
available topics. If no content is found for a module based on your
criteria, that module does not appear on the portal page.
This may be confusing when you are adding or deleting modules from a
page. The IBM Support Portal enables you to show or hide empty modules by using the Show/Hide controls. (See... [More]
Tip of the Day: What is an IBM Support Portal module? What is a module? Modules (sometimes called "portlets") are the individual windows of
content displayed on an IBM Support Portal page. Each module delivers content or
functionality to help you achieve your support-related tasks.
You can select which modules appear on each page and customize the IBM Support Portal to meet your individual needs.
See " Adding or deleting IBM Support Portal modules " for more information on how to customize the IBM Support... [More]
Tip of the Day: Viewing IBM Support Portal multimedia tutorials Where can I view tutorials for using the site? Tutorials showing how to use the IBM Support Portal are available on the IBM Electronic Support channel on YouTube . Direct URL: http://youtube.com/IBMElectronicSupport The tutorials highlight the features of the portal and walk through several scenarios of how to use the portal. Important Tip: Always remember to sign in to the IBM Support Portal! Signing will allow you to: Customize the portal More easily submit Service... [More]
Tip of the Day: Minimizing / maximizing IBM Support Portal modules How do I minimize and maximize a module? The module tools in the IBM Support Portal allow you to minimize modules to hide content and maximize a module for a full-page view. Minimizing and maximizing or modules allows you to focus on content important to you and to save space on the page. To minimize a module, click the "minus sign" in the module title bar or select "Minimize" from the module menu. To maximize a module, click the "plus... [More]
Tip of the Day: Seeing more information in IBM Support Portal modules How do I see more information in the module? The IBM Support Portal delivers a large amount of data in a small amount of space. Each module sorts its content by product. You can explore the information in two ways: Expand product sections in the modules using expand and collapse arrows to display and hide lists of available resources for each product. (Click on the image for full-size screen shot of these arrows.) Open the full-page view of a module to see the... [More]
Tip of the Day: Getting more information about a module How do I get more information about a module? The IBM Support Portal provides context-sensitive help for some modules. To view help for a module, hold your mouse pointer over the "i button" in the module. Also, the holding over the titles in the left and right columns of the IBM Support Portal produces additional explanations of that button or link. (Click the image to the right for full-size screen captures of these help and explanation features.)
Tip of the Day: Using module filters in full-page mode How do I use the module filters in full-page mode? In the IBM Support Portal, use filters to narrow the documents listed in the full-page view and to more easily find the information you need. Filters allow you to refine your results by different categories (for example, task, topic, or document type). Select filters when you have a specific goal and you need to reduce the number of documents to browse. Selecting multiple filters within a category expands the results. Selecting... [More]
Tip of the Day: Adding or deleting IBM Support Portal modules How do I add or delete modules? To customize the IBM Support Portal for your specific needs, you can add or remove modules from each page in the portal. To add or delete a module, you must first be signed in . To remove a module , click the "X" icon in the module title bar, or select "Delete" from the module menu. To add a module , click "Customize this page" section in the right-hand side of page. Then click "Add module" on the top... [More]
Tip of the Day: IBM Support Portal search differences Search differences On the IBM Support Portal , you have several different searches available to you. Each provides different functionality. Masthead search: This type of search is at the top of the page in the black header. When you use this search, you are searching all of the publicly available content across IBM . The masthead search includes technical support and other areas that are outside of technical support. This search includes the products that you selected in the IBM... [More]
Tip of the Day: Searching for content specific to my active products How do I search for content specific to my active products? IBM Support Portal provides a search module that you can use to search for documents that are related to the products in your active products list. Use the Search module to expand or narrow your search criteria to find the most relevant content. To limit your search to information related to the selections in your product list: Verify that the product or products you want to search have a check mark next to... [More]
Tip of the Day: Searching all IBM support information How do I search all IBM support information? IBM Support Portal provides a search module that you can use to search across all IBM support documentation and downloads. Use the Search module to expand or narrow your search criteria to find the most relevant content. To search all IBM support-related content: In the Search support module, select All support & downloads. Enter a search term in the input field. Press Enter or click the submit arrow. You can also search support... [More]
Tip of the Day: Searching all of ibm.com How do I search all IBM online content? IBM Support Portal provides the ability to search across all areas of the IBM web site. To search all documents within the IBM site: Enter your search term in the input field in the masthead at the top of the page. Press Enter or click Search. Search results can include marketing, sales or news links, as well as links to support-related content. Additional resources Site Assistance page - Listing of various IBM Support Portal help topics. IBM Support... [More]