New IBM Support Portal design details - Part 1: New Support Home & Product Lookup   The IBM Support Portal will soon have a new look.  Our clients have been telling us what improvements they would like to see in the IBM Support Portal.  We've listened, and our new, simplified website design is coming soon.   In Part 1 of this series, (continuing through October), we cover the new Support home page and the many ways you can select the IBM product you would like to work with. Note: Clicking on the images in this... [More]

Tags:  ibm_support_portal portal r90 r9

  Wednesday's Video: Here's what's coming in IBM Support Portal   The IBM Support Portal will soon have a new look.  Our clients have been telling us what improvements they would like to see in the IBM Support Portal.  We've listened, and our new, simplified website design is coming soon.  "Here's what's coming in IBM Support Portal" We produced a 2 minute video introducing the new functionality that will soon be available in the IBM Support Portal. You may view this video on either... [More]

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  New IBM Support Portal design coming at the end of October!   31 OCT 2013 Update : Great news! The new IBM Support Portal design has deployed! Visit our announcement article for a new video about all the changes plus even more details and screen captures!   The IBM Support Portal will soon have a new look.  Our clients have been telling us what improvements they would like to see in the IBM Support Portal.  We've listened, and our new, simplified website design is coming on October 31st .    ... [More]

Tags:  r90 ibm_support_portal design r9 video isp

  Friday's Highlights for August 30, 2013   Welcome to our weekly review of recent events where we pick some of our favorites.   Important video! Here's what's coming in IBM Support Portal Earlier this week, we released a video on our YouTube channel introducing the new functionality that will soon be available in the IBM Support Portal: This short, 2 minute video demonstrates how IBM will simplify the Support Portal by consolidating functions and combining content to minimize... [More]

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  Tip of the Week: Find the information you need quickly and easily with IBM technical support library and knowledge bases       IBM technical support library and knowledge bases The IBM technical support library and knowledge bases provide content for all IBM products, including documentation, technotes, flashes, and other relevant information.   Features   Find technical information in Information Centers and product documentation Access the official product documentation for... [More]

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  Tip of the Week: Find the information you need quickly and easily with the IBM Support Portal     IBM Support Portal The IBM Support Portal provides a centralized website for access to all online technical support content and tools .   Features Access technical resources for all IBM products in one place Find all of the technical content and tools you need for any of your IBM products from a single place -- only one bookmark needed. You can filter content to a specific product version and supported operating... [More]

  Friday's Highlights for August 16, 2013   Welcome to our weekly review of recent events where we pick some of our favorites.   Great video! Earlier this week, we wrote about a great video about IBM's support information subscription service: Wednesday's Video: How to Subscribe to My Notifications This short, 5 minute video demonstrates how to subscribe to receive proactive notifications about new and updated technical support content available for your IBM products. You... [More]

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  Tip of the Week: Prevent problems & stay informed with IBM Flashes and Alerts   IBM Flashes and Alerts highlight critical information about known issues. You may find IBM Flashes and Alerts on the " Support home " page of IBM Support Portal . Look in the " Flashes and Alerts " module in the center section of that page - for flashes and alerts organized by your selected products.   Features Stay informed about urgent technical issues These critical updates include potential security issues and... [More]

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  August Updates to IBM Fix Central   IBM Fix Central Machine Code updates are available only for IBM machines that are under warranty or an IBM hardware maintenance service agreement.  Code for operating systems or other software products is available only where entitled under the applicable software warranty or IBM software maintenance agreement.  All code (including Machine Code updates, samples, fixes or other software downloads) provided on the IBM Fix Central website is subject to the terms of the... [More]

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  Wednesday's Video: Searching and Creating Reports with IBM Service Request   All of our videos may be found on our YouTube channel . For those without access to YouTube, visit our own  IBM Education Assistant channel .    This week's video focuses on searching and creating reports using IBM's Service Request application .   This short, 2 minute video demonstrates how to use IBM Service Request (SR) to search and create historical reports of problems... [More]

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  Tip of the Week: Prevent problems & stay informed using the IBM Software Support Lifecycle Site Software Support Lifecycle IBM's Software Support Lifecycle site provides support policy, general availability date and end of support date by version and release for IBM software and systems products.   Details Use the search form, or browse by software family or product name, to find the software lifecycle details you need. To stay up to date, subscribe to the lifecycle news feed, or download lifecycle data in XML format to... [More]

  Friday's Highlights for July 26, 2013   Welcome to our weekly review of recent events where we pick some of our favorites.   Interesting:    Earlier this week, we wrote about a very helpful video our team released: Wednesday's Video: Installing IBM Support Assistant 5.0 Team Server This short, 5 minute video  demonstrates how to install IBM Support Assistant 5.0 Team Server from  http://www.ibm.com/software/support/isa/ . Note: All of our videos may... [More]

Tags:  video ibm_support_portal stg fun mobile fhl fridayhighlights

  Help us simplify your web experience!   The IBM Electronic Support user experience team is currently recruiting clients to participate in usability testing of upcoming enhancements to the IBM Support Portal . We are driving significant simplification into our website and want your feedback on our current direction.    We are currently recruiting clients to participate in a user-centered design review in August. These sessions are typically 1.5 hours in duration and are highly interactive discussions with the IBM... [More]

Tags:  ibm_support_portal ue user_experience

  Wednesday's Video: Installing IBM Support Assistant 5.0 Team Server   All of our videos may be found on our YouTube channel . For those without access to YouTube, visit our own  IBM Education Assistant channel .    This week's video focuses on installing IBM Support Assistant 5.0 Team Server from the IBM Support Assistant site .   IBM Support Assistant 5.0 Team Server Beta 3 is now available for download. This advance beta release represents the next step forward in... [More]

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  Updates to the IBM Service Request application deployed July 16, 2013   Important News: The IBM Service Request (SR) application has been updated this week. The IBM Service Request (SR) application is used to open and update service requests (formerly called Problem Management Records or PMRs) online. Details The IBM Service Request (SR) application added mandatory e-mail verification with this latest release.   This production enhancement will provide a guided registration and email... [More]

Tags:  totw service_request electronic_support support sr 26 2.6

  Friday's Highlights for June 28, 2013   Welcome to our weekly review of recent events where we pick some of our favorites.   Interesting: Earlier this week, our "Tip of the Week" focused on IBM's Electronic Service Agent (ESA) - a very helpful, proactive tool for IBM hardware. Electronic Service Agent is a monitoring tool that proactively reports hardware events as soon as they are detected. A service request is electronically routed directly to the appropriate IBM support... [More]

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  Wednesday's Video: How to Download System and IO Firmware Fixes   All of our videos may be found on our  YouTube channel . For those without access to YouTube, visit our own  IBM Education Assistant channel .    This week's video focused on downloading system and IO firmware fixes from support.ibm.com . This short,  4 minute video  demonstrates how to find and download Power System Firmware updates from  IBM Support Portal .   Details Use the ... [More]

Tags:  support totd ibm firmware system io video download electronic_support

  Tip of the week: Prevent problems with Electronic Service Agent (ESA)   This week's "Tip of the Week" focuses on IBM's Electronic Service Agent (ESA) - a very cool, proactive tool for IBM hardware. Electronic Service Agent is a monitoring tool that proactively reports hardware events as soon as they are detected. A service request is electronically routed directly to the appropriate IBM support engineer, with no intervention needed from you. The result: higher availability and faster fix delivery for your... [More]

Tags:  totw electronic_support hardware support esa service agent electronic

Friday's Highlights for June 21, 2013   Welcome to our weekly review of recent events where we pick some of our favorites.   Interesting: Earlier this week, we posted a great "Tip of the Week": Tip of the week: Prevent problems & stay informed with My Notifications The My Notifications tool is not new, but is one of my favorite IBM support tools.  It provides users with regular, proactive IBM support email alert messages or RSS feed updates - either... [More]

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