Video: IBM ETR SR Navigation and login   This video is part of a series of videos that demonstrate how ETR users can complete their task in IBM Service Request (SR).   This video demonstrates how to navigate and login in each system, IBM ETR and SR, so that you can see how the ETR tasks map to SR.   Unfortunately, we have had to remove this content from YouTube while it is being updated.   Please click here to see all available "IBM Service Request" videos currently on YouTube.   We apologize for any inconvenience.      ... [More]

Marcações:  sr etr request ibm portal service support electronic

  IBM Fix Central - recently updated based on your feedback In the end of May, IBM significantly updated the IBM Fix Central support site with improvements to make this worldwide, consolidated download site for all IBM product fixes even more efficient and useful for our clients. Some changes are refinements our clients have requested, others are new features to improve the efficiency and speed with which IBM clients access their fix downloads. Here's a quick rundown of new capabilities to look for:   Highlights Existing FC Firmware/HMC user... [More]

Marcações:  esupport request efd central portal electronic ibm fix support

The IBM Web Problem Reporting Initiative   This video is part of a series of videos that demonstrate how an ETR user can complete their task in IBM Service Request (SR).   In this video, you will learn IBM's web problem reporting strategy, and see some of the key features of the IBM Service Request application.       For more information about all of IBM's Electronic Support sites and tools, please visit: http://www.ibm.com/electronicsupport   Keep up-to-date with IBM Electronic Support through these social media channels:   Twitter |... [More]

Marcações:  service electronic portal support etr request ibm

     True Milestone: IBM is 100 Today!                                  Official IBM Centennial Site:  http://www.ibm100.com     Happy Birthday IBM!   While we normally discuss IBM Electronic Support updates, tips & tricks plus various IBM conferences on this blog, we could not ignore today's special significance in IBM's history:   The Computing-Tabulating-Recording Company, the precursor to IBM, was founded on June 16, 1911 - one hundred years ago today!   So in honor of this great anniversary, we have assembled the following list of... [More]

Marcações:  esupport ibm support electronic

     Innovate 2011 Wrap-Up                           June 5-9, 2011 Orlando, FL | http://www.ibm.com/software/rational/innovate/     IBM Electronic Support was very busy at Innovate 2011 this week! Lots of great conversations and sessions - see this week's blog posts below plus articles from our friends at Rational Support for all the details!   IBM Electronic Support Community blog articles   June 2 - IBM Electronic Support will be at Innovate 2011! - Details on all our Innovate activities. June 6 - Find IBM Electronic Support at... [More]

Marcações:  rational tivoli innovation support ibm nfrs innovate esupport electronic

    IBM Electronic Support's Thursday Plans @ Innovate 2011!                           June 5-9, 2011 Orlando, FL | http://www.ibm.com/software/rational/innovate/     What are we doing Thursday? Thursday is a wrap-up day for us. While we will not have any formal sessions today, we will be available in the Accelerated Value Program (AVP) Red Carpet Lounge to discuss IBM's support sites and online tools prior to the Closing Keynote.       11:00 am - 12:00 pm: Closing Keynote: Ask the Experts   While most Innovate attendees are heading home today,... [More]

Marcações:  electronic ibm innovation tivoli innovate esupport rational support

   IBM Electronic Support's Wednesday Plans @ Innovate 2011!                           June 5-9, 2011 Orlando, FL | http://www.ibm.com/software/rational/innovate/     What are we doing Wednesday?        9:45 am – 1:00 pm, 3:00 pm – 5:00 pm:  Support Café (Europe 3) Drop by and talk to Patrick O'Connor & Bob Haataia - they want your feedback on IBM's online support site and tooling! How are we doing? What do you like? What do you think needs improvement?   (Click image for larger version of the outside of the Rational Support Cafe @ Europe... [More]

Marcações:  tivoli electronic rational innovate esupport ibm innovation support

  IBM Electronic Support's Tuesday Plans @ Innovate 2011!                           June 5-9, 2011 Orlando, FL | http://www.ibm.com/software/rational/innovate/     What are we doing Tuesday?      9:45 am – 1:00 pm, 3:00 pm – 5:00 pm:  Support Café (Europe 3) Drop by and talk to Patrick & Bob - they want your feedback on IBM's online support site and tooling! How are we doing? What do you like? What do you think needs improvement?   3:30 pm - 4:30 pm:  “Roundtable: New IBM Support Portal Features for IBM Software Accelerated Value Program (... [More]

Marcações:  ibminnovate rational tivoli ibm innovate support electronic esupport

  Find IBM Electronic Support at Innovate 2011 with Maps!                           June 5-9, 2011 Orlando, FL | http://www.ibm.com/software/rational/innovate/     We realize that finding sessions & activities during Innovate 2011 will be challenging - we expect a record number of attendees plus Swan and Dolphin has many vast levels and sections.   To help you find us, we've built the following maps for the sessions & events that IBM Electronic Support is participating in.   For complete details on all our sessions, events and solution... [More]

Marcações:  esupport ibminnovate electronic rational tivoli support ibm innovate