True Milestone: IBM is 100 Today!                                  Official IBM Centennial Site:  http://www.ibm100.com     Happy Birthday IBM!   While we normally discuss IBM Electronic Support updates, tips & tricks plus various IBM conferences on this blog, we could not ignore today's special significance in IBM's history:   The Computing-Tabulating-Recording Company, the precursor to IBM, was founded on June 16, 1911 - one hundred years ago today!   So in honor of this great anniversary, we have assembled the following list of... [More]

Marcações:  esupport ibm support electronic

     Innovate 2011 Wrap-Up                           June 5-9, 2011 Orlando, FL | http://www.ibm.com/software/rational/innovate/     IBM Electronic Support was very busy at Innovate 2011 this week! Lots of great conversations and sessions - see this week's blog posts below plus articles from our friends at Rational Support for all the details!   IBM Electronic Support Community blog articles   June 2 - IBM Electronic Support will be at Innovate 2011! - Details on all our Innovate activities. June 6 - Find IBM Electronic Support at... [More]

Marcações:  rational tivoli support innovation ibm nfrs innovate esupport electronic

    IBM Electronic Support's Thursday Plans @ Innovate 2011!                           June 5-9, 2011 Orlando, FL | http://www.ibm.com/software/rational/innovate/     What are we doing Thursday? Thursday is a wrap-up day for us. While we will not have any formal sessions today, we will be available in the Accelerated Value Program (AVP) Red Carpet Lounge to discuss IBM's support sites and online tools prior to the Closing Keynote.       11:00 am - 12:00 pm: Closing Keynote: Ask the Experts   While most Innovate attendees are heading home today,... [More]

Marcações:  electronic ibm innovation tivoli innovate esupport rational support

   IBM Electronic Support's Wednesday Plans @ Innovate 2011!                           June 5-9, 2011 Orlando, FL | http://www.ibm.com/software/rational/innovate/     What are we doing Wednesday?        9:45 am – 1:00 pm, 3:00 pm – 5:00 pm:  Support Café (Europe 3) Drop by and talk to Patrick O'Connor & Bob Haataia - they want your feedback on IBM's online support site and tooling! How are we doing? What do you like? What do you think needs improvement?   (Click image for larger version of the outside of the Rational Support Cafe @ Europe... [More]

Marcações:  tivoli electronic rational innovate esupport ibm innovation support

  IBM Electronic Support's Tuesday Plans @ Innovate 2011!                           June 5-9, 2011 Orlando, FL | http://www.ibm.com/software/rational/innovate/     What are we doing Tuesday?      9:45 am – 1:00 pm, 3:00 pm – 5:00 pm:  Support Café (Europe 3) Drop by and talk to Patrick & Bob - they want your feedback on IBM's online support site and tooling! How are we doing? What do you like? What do you think needs improvement?   3:30 pm - 4:30 pm:  “Roundtable: New IBM Support Portal Features for IBM Software Accelerated Value Program (... [More]

Marcações:  ibminnovate rational tivoli ibm innovate support electronic esupport

  Find IBM Electronic Support at Innovate 2011 with Maps!                           June 5-9, 2011 Orlando, FL | http://www.ibm.com/software/rational/innovate/     We realize that finding sessions & activities during Innovate 2011 will be challenging - we expect a record number of attendees plus Swan and Dolphin has many vast levels and sections.   To help you find us, we've built the following maps for the sessions & events that IBM Electronic Support is participating in.   For complete details on all our sessions, events and solution... [More]

Marcações:  esupport ibminnovate electronic rational tivoli support ibm innovate

  IBM Electronic Support will be at Innovate 2011!                           June 5-9, 2011 Orlando, FL | http://www.ibm.com/software/rational/innovate/     Who's attending from the IBM Electronic Support Team?      Patrick O'Connor ( @rationalwebguy & @ibm_eSupport ) Communications Strategist IBM Electronic Support Adoption IBM Rational Client Support           Bob Haataia  ( @bobhaa ) IBM Electronic Support Adoption Lead Business Programs Manager               What are they doing this week?   They are focusing on helping all IBM clients... [More]

Marcações:  rational ibm esupport ibminnovate tivoli electronic innovate support

  Tip of the Day: Finding Your Product's Support Page in Just 2 Clicks!   Today's tip solves the problem of finding a particular product's support site quickly when you are not already in the IBM Support Portal.   Here's how to get to the answers you need in 2 clicks!   Step #1: Navigate to your favorite search engine - we'll be using the search engine at the top of ibm.com, but any major search engine will do.   Step #2: Enter into the search form "IBM <product name> support" .  For example, we'll be searching for "IBM... [More]

Marcações:  ibm custom customizing totd service search esupport electronic_support support portal electronic

  Tip of the Day: How Signing in Helps with Service Requests   If, after looking through your IBM Support Portal pages for the answers to your IBM product questions, you still need to contact IBM Support, being already signed in will make working with your existing service requests or submitting a new one much easier.   In today's article, we'll show the additional benefits of being signed in when navigating to the IBM Support Portal's "Service requests and PMRs" page.   How do you seamlessly work with your Service Requests in the IBM... [More]

Marcações:  customizing esupport portal custom pmr electronic service support ibm totd electronic_support request sr