Tip of the Day: Searching all of ibm.com How do I search all IBM online content? IBM Support Portal provides the ability to search across all areas of the IBM web site. To search all documents within the IBM site: Enter your search term in the input field in the masthead at the top of the page. Press Enter or click Search. Search results can include marketing, sales or news links, as well as links to support-related content. Additional resources Site Assistance page - Listing of various IBM Support Portal help topics. IBM Support... [More]
Tip of the Day: Using the quick start page How do I use the quick start page? The IBM Support Portal allows you to customize the information displayed when you visit the site. When you first arrive at http://ibm.com/support , you will be presented with the "Quick start" page. Use this page to select the products of interest to you and the type of task you need to perform. Important: You can save your profile data by " Signing in " so you do not need to make your selections each time you visit the IBM Support Portal.... [More]
Tip of the Day: Locating product information The IBM Support Portal displays technical support information for the products that you set as "active". Your products are listed in the left column under "Your products". A check mark indicates if a product in the list is activated and viewable on your IBM Support Portal pages. (Click on the image to the right for a full-size screen capture with labels.) To see only active products, you can also select the "Active toggle switch". Each module or... [More]
Video: IBM Support Portal Overview Hopefully, you have heard of the IBM Support Portal by now. However, have you had a chance to really try it out? Have you taken the time to learn about all the new Support Portal features and how they can save you time and keep you productive? This short, 6 minute video provides an updated overview of the IBM Support Portal, a unified, centralized view of all technical support tools and information for IBM systems, software, and services worldwide. Visit the IBM Support Portal to experience IBM's... [More]
Tip of the Day: IBM Lotus Support is now on Facebook! We're excited to announce the newly published IBM Lotus Support Facebook page! Like us! If you're a Facebook user, please go to our IBM Lotus Support page and click "Like" to stay up on the latest Support news. What it is and isn't This "IBM Lotus Support" Facebook page is another connection to Lotus Support for our customers! It will be a place where you can keep up on things like: Hot new technical information (like critical Technotes or... [More]
Tip of the Day: Choose your page menu The IBM Support Portal is a unified, customizable view of all technical support tools and information for all IBM systems, software, and services. It brings all the support resources available for IBM hardware and software offerings together in one place. Because of the depth and breadth of content available on the IBM Support Portal, searches and navigation may present too much information to you and seem overwhelming. This is where the "Choose your page" menu in the lower left of all IBM... [More]
Video: Technical Support Chat This video demonstrates the convenience and value of electronically chatting with IBM technical support experts. For more information about all of IBM's Electronic Support sites and tools, please visit: http://www.ibm.com/electronicsupport Keep up-to-date with IBM Electronic Support through these social media channels: Twitter | Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn If you can't access YouTube, our videos are also available in the IBM Education Assistant site.... [More]
Tip of the Day: Software product compatibility reports The Software Product Compatibility Reports site is an innovative tool, launched earlier in 2011, designed to allow IBM clients to easily generate custom reports about compatible IBM software combinations, product end-of-service dates and product translations. Using this tool, clients may create reports about a product's compatibility with operating systems, prerequisite software or virtualization environments. Clients may also use the tool to create tailor-make graphical reports... [More]
Find IBM Electronic Support at System x and Storage Technical University in Orlando with Maps! July 18 - 22, 2011 Orlando, FL | Official Technical University Link We realize that finding sessions & activities during System x and Storage Technical University in Orlando this week will be challenging - we expect a record number of attendees plus the Hilton Orlando has many vast levels and sections. To help you find us, we've built the following maps for the sessions & events that IBM Electronic Support is... [More]
IBM Electronic Support is at System x and Storage Technical University! July 18 - 22, 2011 Orlando, FL | Official Technical University Link Who's going to be there? Mark Drummond IBM Systems &Technology Group, Client Advocacy & System Assurance Web Strategy - System Storage Support Linda Edd IBM Systems &Technology Group, Client Advocacy & System Assurance STG Support Portal Enablement Specialist, Web Production Lead - IBM Systems Support What are they doing this week? They are... [More]
IBM Support Portal - recently updated based on your feedback In mid-July, IBM significantly updated the IBM Support Portal with improvements to make this worldwide one-stop site for technical resources for all IBM products even more effective and useful for our clients. Some are adjustments our clients have requested, others are redesigns to improve our clients' efficiency finding the information they need. Here's a quick rundown of new capabilities to look for. Highlights: New look to the IBM Support Portal pages IBM Support Portal mobile... [More]
Video: How You Can Improve IBM Content This video demonstrates how you can improve IBM online support content by providing feedback to IBM.
IBM has a process by which all feedback concerning support content is channeled to the appropriate author and acted upon. This video outlines this process. For more information about all of IBM's Electronic Support sites and tools, please visit: http://www.ibm.com/electronicsupport Keep up-to-date with IBM Electronic Support through these social media channels: Twitter | Facebook |... [More]
Video: IBM ETR SR Navigation and login This video is part of a series of videos that demonstrate how ETR users can complete their task in IBM Service Request (SR). This video demonstrates how to navigate and login in each system, IBM ETR and SR, so that you can see how the ETR tasks map to SR. Unfortunately, we have had to remove this content from YouTube while it is being updated. Please click here to see all available "IBM Service Request" videos currently on YouTube. We apologize for any inconvenience.
IBM Fix Central - recently updated based on your feedback In the end of May, IBM significantly updated the IBM Fix Central support site with improvements to make this worldwide, consolidated download site for all IBM product fixes even more efficient and useful for our clients. Some changes are refinements our clients have requested, others are new features to improve the efficiency and speed with which IBM clients access their fix downloads. Here's a quick rundown of new capabilities to look for: Highlights Existing FC Firmware/HMC user... [More]
The IBM Web Problem Reporting Initiative This video is part of a series of videos that demonstrate how an ETR user can complete their task in IBM Service Request (SR). In this video, you will learn IBM's web problem reporting strategy, and see some of the key features of the IBM Service Request application.
For more information about all of IBM's Electronic Support sites and tools, please visit: http://www.ibm.com/electronicsupport Keep up-to-date with IBM Electronic Support through these social media channels: Twitter |... [More]
True Milestone: IBM is 100 Today! Official IBM Centennial Site: http://www.ibm100.com Happy Birthday IBM! While we normally discuss IBM Electronic Support updates, tips & tricks plus various IBM conferences on this blog, we could not ignore today's special significance in IBM's history: The Computing-Tabulating-Recording Company, the precursor to IBM, was founded on June 16, 1911 - one hundred years ago today! So in honor of this great anniversary, we have assembled the following list of... [More]
Innovate 2011 Wrap-Up June 5-9, 2011 Orlando, FL | http://www.ibm.com/software/rational/innovate/ IBM Electronic Support was very busy at Innovate 2011 this week! Lots of great conversations and sessions - see this week's blog posts below plus articles from our friends at Rational Support for all the details! IBM Electronic Support Community blog articles June 2 - IBM Electronic Support will be at Innovate 2011!
- Details on all our Innovate activities. June 6 - Find IBM Electronic Support at... [More]
IBM Electronic Support's Thursday Plans @ Innovate 2011! June 5-9, 2011 Orlando, FL | http://www.ibm.com/software/rational/innovate/ What are we doing Thursday? Thursday is a wrap-up day for us. While we will not have any formal sessions today, we will be available in the Accelerated Value Program (AVP) Red Carpet Lounge to discuss IBM's support sites and online tools prior to the Closing Keynote. 11:00 am - 12:00 pm: Closing Keynote: Ask the Experts While most Innovate attendees are heading home today,... [More]
IBM Electronic Support's Wednesday Plans @ Innovate 2011! June 5-9, 2011 Orlando, FL | http://www.ibm.com/software/rational/innovate/ What are we doing Wednesday? 9:45 am – 1:00 pm, 3:00 pm – 5:00 pm: Support Café (Europe 3) Drop by and talk to Patrick O'Connor & Bob Haataia - they want your feedback on IBM's online support site and tooling! How are we doing? What do you like? What do you think needs improvement? (Click image for larger version of the outside of the Rational Support Cafe @ Europe... [More]
IBM Electronic Support's Tuesday Plans @ Innovate 2011! June 5-9, 2011 Orlando, FL | http://www.ibm.com/software/rational/innovate/ What are we doing Tuesday? 9:45 am – 1:00 pm, 3:00 pm – 5:00 pm: Support Café (Europe 3) Drop by and talk to Patrick & Bob - they want your feedback on IBM's online support site and tooling! How are we doing? What do you like? What do you think needs improvement? 3:30 pm - 4:30 pm: “Roundtable: New IBM Support Portal Features for IBM Software Accelerated Value Program (... [More]