As you may know, the IBM Software Toolbar was created as an interim, unsupported tool to help our software clients find all support and electronic support resources quickly. Since that time, IBM has transformed electronic support, consolidating tools to serve hardware and software, and improving other tools to simplify support. The IBM Support Portal is a unified, customizable view of all technical support tools and information for all IBM systems, software, and services. It succeeds all legacy IBM technical support sites, including the IBM... [More]
Just in time for Christmas.... We have had another entry for the new electronic support tools releases. As you will recall, the IBM Service Request Tool released version 2.0 in October . Well, the Service Request Tool team wanted to give our users just a bit more in 2010, so, on December 2nd, 2010, IBM Service
Request tool version 2.1 was released. Consider it an holiday gift ;-) This version provides the
Improved IBM Service
Request portlet user interface within the IBM Support Portal The
Filter service request... [More]
IBM Support Portal - recently updated based on your feedback In mid-July, IBM significantly updated the IBM Support Portal with improvements to make this worldwide one-stop site for technical resources for all IBM products even more effective and useful for our clients. Some are adjustments our clients have requested, others are redesigns to improve our clients' efficiency finding the information they need. Here's a quick rundown of new capabilities to look for. Highlights: New look to the IBM Support Portal pages IBM Support Portal mobile... [More]
Today's Video: Social Media Aggregator in Support Portal This short, 2+ minute video shows you how to see the latest social media content about your IBM products in the IBM Support Portal .
Details This quick tip video shows you how to see the latest social media content about your IBM products in the IBM Support Portal . It is easy to see the latest posts from Twitter, product forums, user groups, blogs, and wikis. You can access your social media content without ever leaving the IBM Support Portal. Simply go to the Communities... [More]
Tip of the Day: Choose your page menu The IBM Support Portal is a unified, customizable view of all technical support tools and information for all IBM systems, software, and services. It brings all the support resources available for IBM hardware and software offerings together in one place. Because of the depth and breadth of content available on the IBM Support Portal, searches and navigation may present too much information to you and seem overwhelming. This is where the "Choose your page" menu in the lower left of all IBM... [More]
Today's Video: Quick Tip: Fix Central Mobile This short, 3 minute video introduces the Fix Central mobile function, accessible from the landing page of the IBM Fix Central site .
Details The use of mobile computing devices is increasing rapidly. Today you can access IBM's electronic support websites with iPads, iPhones, iPods, Android devices, tablets, and other handheld devices. Whichever device you use to access IBM Fix Central , you will find the Go to Fix Central mobile option on the left side of the window. Because of the... [More]
The Service Request portlet on the Service Request page of the IBM Support Portal got a facelift a few weeks ago. Now it's easier than ever to manage your PMRs from the portlet itself. Most of you will only need to sign in to see the Service Request portlet. But for those who are new to the Support Portal or the Service Request tool, a reminder: You should have a product that uses the Service Request tool (such as an IBM software product) listed in your Support Portal product list. You need to sign into the Support Portal. (To sign in, click... [More]
If you guessed IBM Support Assistant as the next electronic support tool with a new release in November, then you are correct. Here is what you've won: IBM Support Assistant 4.1.2 delivers several defect fixes and a new version of its quick data collection tool ISA Lite. The following new features are available in ISA Lite: Once the inventory is collected in ISA Lite, you can now easily view the inventory in a browser. ISA Lite uses Ant 1.8, keeping up with the latest technology. You can more easily view the menu options because each menu... [More]
Will you be at Lotusphere this year? It's in just 2 days and we're really looking forward to meeting our Lotus customers, attending some awesome sessions, enjoying the warmer weather (it will be warmer won't it?), and relaxing with old and new friends and colleagues. We'll be at the IBM Electronic Support Tools pedestal (IBM2) in the Product Showcase, and the Lotus Solutions Developers Lab demoing two new support tools you won't want to miss: the IBM Support Portal and Lotus Technical Support Chat . So if you're there, please come by and say... [More]
IBM Electronic Support is at System x and Storage Technical University! July 18 - 22, 2011 Orlando, FL | Official Technical University Link Who's going to be there? Mark Drummond IBM Systems &Technology Group, Client Advocacy & System Assurance Web Strategy - System Storage Support Linda Edd IBM Systems &Technology Group, Client Advocacy & System Assurance STG Support Portal Enablement Specialist, Web Production Lead - IBM Systems Support What are they doing this week? They are... [More]