Friday's Highlights for June 28, 2013   Welcome to our weekly review of recent events where we pick some of our favorites.   Interesting: Earlier this week, our "Tip of the Week" focused on IBM's Electronic Service Agent (ESA) - a very helpful, proactive tool for IBM hardware. Electronic Service Agent is a monitoring tool that proactively reports hardware events as soon as they are detected. A service request is electronically routed directly to the appropriate IBM support... [More]

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                               IBM Electronic Support is at Information on Demand 2012! Official conference site: http://ibm.com/software/data/2012-conference/   Who's attending from the IBM Electronic Support Team?                                                       What are we doing at IOD? The Information On Demand Conference provides an excellent opportunity to hear about, see, and even try the newest products and advancements from IBM. Have you also considered leveraging opportunities at IOD to discover how you can get even more value... [More]

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  IBM Electronic Support will be at Information On Demand 2011!                       Conference Website | Drive innovation and business optimization with the best in technical and business educatio n.     Who's attending from the IBM Electronic Support Team?   Jennifer Purushotma IBM Software Group, Information Management IM eSupport Initiatives project lead           Bill MacIver IBM Software Group, Application and Integration Middleware Software AIM Client Support Strategy Sr Development Manager           What are they doing this week?  ... [More]

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  Today's Tip: Work with IBM Support using IBM Assist On-site      IBM Assist On-site IBM Assist On-site is a secure, on-demand, hosted service that allows IBM Support Engineers to connect to client systems. You can find IBM Assist On-site on all IBM Support Portal pages in the right column under "Support resources".   Features Join a secure, remote session Allows IBM to resolve problems quicker by delivering virtual on-site assistance anywhere, at any time, without the need for any pre-installed software. Allows the IBM Support... [More]

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