This week's Highlight: New IBM Electronic Support information site deployed Not only does the IBM Support Portal have a new look ( full details here ), but the IBM Electronic Support info site has been updated as well! Today's blog outlines all the great updates and improvements we've done to our information site so that all our support tools and sites are easier to understand and locate!   First, how to find the new info site You can navigate Entering in ibm.com/electronicsupport into your... [More]

Tags:  electronic_support ibm_esupport ibm esupport ibm-esupport

  Today's Tip: Work with IBM Support using Technical Support Chat      IBM Technical Support Chat IBM Technical Support Chat is an instant messaging service to connect to IBM representatives available to eligible clients. You can find IBM Technical Support Chat in the IBM Service Request tool, in the IBM Support Portal pages in the right column (look for the yellow and orange logo "IBM Technical Support Chat"), or if you are an Accelerated Value Program Client, see your "Accelerated Value contact list" in your custom IBM... [More]

Tags:  chat technical support ibm-esupport totd ibm_esupport esupport