August Updates to IBM Fix Central
IBM Fix Central Machine Code updates are available only for IBM machines that are under warranty or an IBM hardware maintenance service agreement. Code for operating systems or other software products is available only where entitled under the applicable software warranty or IBM software maintenance agreement. All code (including Machine Code updates, samples, fixes or other software downloads) provided on... [More]
Today's Video: How to Download an AIX service pack from Fix Central
This short, 3 minute video
demonstrates how to download an AIX service pack using the IBM Support Portal and Fix Central .
Thank you for viewing this video . For more information about all of IBM's Electronic Support sites and tools, please visit: http://ibm.com/electronicsupport Keep up-to-date with IBM Electronic Support through these social media channels: IBM Electronic Support Info Site | Twitter | Facebook | IBM... [More]
Today's Video: How to download a virtual I/O Server fix from Fix Central
This short, 4 minute video
demonstrates how to download a PowerVM Virtual I/O Server fix using the IBM Support Portal and Fix Central .
Details The IBM Support Portal provides access to all online support information, tools and resources. To access the IBM Support Portal, go to support.ibm.com . The IBM Support Portal displays content based on products you select. To find Virtual I/O Server fixes, first add the... [More]
Video: How to download a software fix from Fix Central
This short, 4 minute video demonstrates how to download a software fix from IBM Fix Central. You can navigate to Fix Central from the Downloads page of the IBM Support Portal . Look in the "Downloads and fixes" portlet for links labeled "View <product name> fixes". The IBM Support Portal is IBM's centralized website for access to all online technical support content and tools.
Thank you for viewing this video . ... [More]
Today's Tip: Download fixes and updates with IBM Fix Central IBM Fix Central IBM Fix Central is a consolidated tool to download software and hardware fixes for most IBM products . Features Obtain fixes, device drivers, software updates and more Obtain a wide breadth of software and hardware/firmware downloads 24x7 for support in one location with a common interface, eliminating the need to call a Support Center representative or hunt across multiple support sites. Read about fixes, install instructions and change history Readmes, release... [More]
Video: Using My inventories to find fixes in Fix Central This short, 3 minute video demonstrates how to collect an inventory file and use that file to find fixes in IBM Fix Central .
Details This video demonstrates how to collect an inventory file and use that file to find fixes in Fix Central. Start by accessing the Fix Central website. By using an inventory file you can get an accurate report of the IBM products installed on your system. You can then quickly view a list of all... [More]
IBM Fix Central Sign-In Updates At the end of January, IBM made changes to IBM Fix Central with improvements to make this worldwide one-stop site for updates for all IBM products even more effective and useful for our clients. Highlights An IBM ID will now be required to download fixes for a majority of IBM products Click on the image on the right for a full-size version of some very helpful screen captures. Details Starting on January 31, clients accessing Fix Central will require an IBM ID to download fixes for all products (except... [More]
November-December 2011 Newsletter The IBM Electronic Support Newsletter is a periodic publication that highlights general information that pertains to those interested in the IBM Support Portal
plus IBM's many online support tools. Welcome to the third edition of the IBM Electronic Support Newsletter! We
have so much great news to share with you in this 2 month edition: the recent support site improvements, the upcoming IBM
conferences, our favorite blog articles plus a highlight
of Lotus Support's social channels. RECENT... [More]
IBM Fix Central - updated this week based on your feedback Earlier this week, IBM significantly updated IBM Fix Central with improvements to make this worldwide one-stop site for updates for all IBM products even more effective and useful for our clients. Some are requests from our clients, others are redesigns to improve our clients' efficiency in finding the information they need. Here's a quick rundown of new capabilities to look for. Click on the image to the right for a full-size version of screen captures highlighting this week's... [More]
Changes coming to IBM Fix Central Registration implementation now necessary for added customization and benefits Starting on November 13, 2011, each IBM client accessing Fix Central (including client employees and other authorized representatives) will require an individual IBM ID to download fixes for selected products (additional products may be added in the future). The registration process will be quick and simple and will provide users with a customized experience to better serve their needs. Fix Central downloads are available... [More]
October 2011 Newsletter The IBM Electronic Support Newsletter is a periodic publication that highlights general information that pertains to those interested in the IBM Support Portal
plus IBM's many online support tools .
Welcome to the second edition of the IBM Electronic Support Newsletter! We
have lots of great news to share with you this month: the upcoming IBM
conferences, some future support site improvements, our favorite blog articles plus a highlight
of Lotus Support's social channels. UPCOMING IBM EVENTS... [More]
IBM Fix Central - recently updated based on your feedback In the end of May, IBM significantly updated the IBM Fix Central support site with improvements to make this worldwide, consolidated download site for all IBM product fixes even more efficient and useful for our clients. Some changes are refinements our clients have requested, others are new features to improve the efficiency and speed with which IBM clients access their fix downloads. Here's a quick rundown of new capabilities to look for: Highlights Existing FC Firmware/HMC user... [More]
How to download software fixes from Fix Central Recently, we've receiving feedback from clients concerning finding and accessing Downloads from the IBM Support Portal. This video explains how to find and download fixes for your IBM
software. You can access Fix Central from the Downloads page of the IBM
Support Portal ( http://www.ibm.com/supportportal) or directly from the IBM Fix Central tool ( http://www.ibm.com/support/fixcentral ). To provide IBM with direct feedback and suggestions on how to improve our fix download process, please... [More]
As July comes to a close, before moving on to the next featured Electronic Support Tool for August, I'd like to share some information about a common issue on Fix Central and how you can resolve it. Also, I'd like to provide information on how you can submit feedback on your Fix Central website user experience. A Common Issue: Some, not all, and certainly not the majority, of fixes on Fix Central are entitlement restricted. This means that you need a valid Passport Advantage (PPA) Support contract in order to download those fixes. The most... [More]
You may have seen some tweets lately, where I've posted such things as, "You can get Cell Broadband Engine Architecture(TM), IBM SDK for Multicore Acceleration fixes on Fix Central http://ow.ly/29bwi " Clicking on the link included in the tweet takes you directly into Fix Central with a search result set already populated. You might also be wondering, how did she do that? As July's featured Electronic Support Tool, I'd like to take this opportunity to tell you about one of the new Fix Central features that is part of the latest May... [More]
Carrying on from the Why IBM eSupport blog post, last week, in July, we're going to feature information about Fix Central , the website front-end to IBM's Electronic Fix Distribution System. First , what are some of the benefits of Fix Central? Users have the ability to Find fixes for multiple products from one site (One-stop shopping) Choose specific versions and/or platforms for a given product (What I have installed) Search for specific APARs, FixIDs or Text ( Hurray! the fix for my APAR is now available ) Narrow down results sets with... [More]
Fix Central is a handy support site designed to save you time in finding and downloading software or hardware fixes, updates, and drivers. Go to www.ibm.com/support/fixcentral where you can search, select, order, and download fixes to your system with a choice of delivery options. With Fix Central, you can use the customized ordering options to receive only those fixes that your system currently needs. Some reasons to use Fix Central include: It is a common location to find fixes for all products. You can get fixes to keep your software... [More]