What's new from the IBM Support Portal? Things you asked for
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Last week we rolled out another update to the IBM Support Portal. There were two areas of focus for this release:
So what did you ask for? Here are some of the things you'll find with the latest release.
Take me to the right fixes
You've told us repeatedly that you just want to quickly find the fix you need, so we've started to tighten the integration of the Support Portal and Fix Central.
Now in the Download and Fixes portlet on the Downloads page, when you select the View fixes link for a product, you'll be asked to provide additional details about the version and operating system so that we can take you to the most pertinent downloads in Fix Central. For instance, if Websphere Application Server is in your product list in the Support Portal, and you choose to view fixes for it, you'll be asked to specify the fix level you're interested in (for example, 220.127.116.11, 18.104.22.168, etc.). Similarly, you can specify the flavor of the operating system (for example, 32 or 64 bit, Linux for pSeries, etc.). These details tailor the list of fixes you see more specifically to your needs
Once we have the details, we take you right to the list of appropriate fixes. As you view the list, you can always decide to broaden the list or look up something else if you change your mind or make a wrong selection. And for products that have recommended fixes in Fix Central, you'll find a link to those recommendations also in the Downloads and Fiixes portlet.
Search on the move
The support Search portlet, which used to be at the top of the left column, was repositioned to the top of the right column. User studies indicate users more frequently looked to this area for Search, so repositioning it aligns with best practices and makes support search easier to find. Remember that to give you more targeted and useful results, this support search:
Moving the Search portlet also moved your product list and the list of task pages higher on the left. Since some of you were having trouble finding pages that were lower in that list, such as the Service Request page where you can manage your PMRs, we hope the higher placement will make the pages easier to find. (If you want to move the list of task pages up even further, you can click the twistie to hide the list of your active products, thereby shortening the product list portlet.)
A little here, a little there
There are many small improvements geared toward making your use of the portal successful. Here are a few specifically requested by users:
And, as always, there's more. So take a look, use the Support Portal, and keep that feedback coming. We're already working on improvements for the next release.