Two Electronic Support Sessions Today at IOD Las Vegas
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We've had an awesome time at IOD so far! We wanted to thank everyone who stopped by our booth at the Expo over the last few days. Feedback has been great and everyone has been pleasantly surprised with the Support Portal and IBM Support Assistant.
If you or your peers would like to learn more about the Electronic Support Portfolio we encourage you to attend today's sessions.
Title: How can I resolve my problems faster using IBM Electronic Support?
Time: Thu, 29/Oct, 01:30 PM - 02:30 PM
Location: Mandalay Bay North Convention Center - Mariners B
Electronic Support representative: Mandee Ross
Focus: IBM Support portfolio ( IBM Support Portal, IBM Support Assistant, My Notifications, etc)
Abstract: When you have a problem, you need an answer fast. IBM Electronic Support is a robust portfolio of software and hardware on-line support resources designed to help you prevent problems from occurring in the first place, or quickly and easily troubleshoot problems when they occur. At this session we'll discuss and demonstrate the support resources, tools and content you can use to stay informed about the IBM products you use, find answers to questions and download fixes, troubleshoot specific problems, and submit service requests online. And finally, we'll take a look at the training options available if you're interested in learning more.
Title: Tour, Try and Talk About The New IBM Support Portal Birds of a Feather
Time: Thu, 29/Oct, 12:30 PM - 01:15 PM
Location: Mandalay Bay North Convention Center - Islander D
Electronic Support representative: Peter Picone
Focus: IBM Support Portal
Abstract: Join the lead User Experience designer for a live demo and discussion about the new IBM Support Portal. Learn how the IBM Support Portal brings all online support resources for IBM hardware and software offerings together in one place. We will explore how the portal lets you troubleshoot multiple products in combination, refine searches to pinpoint the exact information you need, and personalize the pages to reflect the way you work. Your feedback will go directly to the design team, so please come and contribute to the future of IBM Support.
If you can't make today's session and are interested in the sessions above, please contact Mandee Ross at firstname.lastname@example.org and she would be happy to assist you.
Please remember the Support Portal is available now. In January, you will automatically be directed to the new portal to access support content. You can view all of our tools at ibm.
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