Tip of the week: Prevent problems with Electronic Service Agent (ESA)
This week's "Tip of the Week" focuses on IBM's Electronic Service Agent (ESA) - a very cool, proactive tool for IBM hardware.
Electronic Service Agent is a monitoring tool that proactively reports hardware events as soon as they are detected. A service request is electronically routed directly to the appropriate IBM support engineer, with no intervention needed from you.
The result: higher availability and faster fix delivery for your environment. This time-saving tool is available at no extra charge for systems covered under warranty or maintenance agreements.
Do your IBM systems contact IBM Support when they need service? They can with Electronic Service Agent (ESA)!
Transmit system inventory and configuration to IBM
ESA transmits the system inventory to IBM upon initial installation and when changes are made to your system, giving IBM support engineers the latest information about your environment so they can provide timely support.
Automatically and immediately report problems to IBM Support
Helps you avoid potential problems and downtime by proactively looking for and fixing issues before they affect your environment. Diagnostic data is automatically transmitted and attached to your problem report.
View System reports
Interlocked with My Systems, so you can view detailed reports for your systems based on information sent to IBM by ESA.
Visit the Electronic Service Agent website for complete information about this extremely helpful IBM support tool.
You may also access Electronic Service Agent from the IBM Support Portal's "Support resources" section in the right column of any Support Portal page.
For even more information about all of IBM's Electronic Support sites and tools, please visit our information site at: http://www.ibm.com/electronicsupport
Author: Patrick O'Connor, Communications Strategist for the IBM Electronic Support Adoption Team. Patrick focuses on both developing client awareness and adoption of IBM Support’s online tooling and support websites plus gathering client feedback on these tools and sites to drive continuous improvement.
Keep up-to-date with IBM Electronic Support through these social media channels:
IBM Electronic Support Info Site | Twitter | Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn
If you can't access YouTube, our videos are also available in our IBM Education Assistant channel