Today's Tip: IBM's Accelerated Value Program Chat - When to Use, plus Privacy Protection
WHEN TO USE, PRIVACY PROTECTED
- Are you interested in using AVP Chat within your Accelerated Value Program (AVP) team? Do you ever find yourself in one of the following situations?
- Repeating command strings over and over.
- Working with a contact where spoken language is not the same between the client and AVP team member.
- A contact has a cold, is coughing, or there is a lot of background noise making it difficult to hear.
- Your contact is on a conference call with many people and you need a method where the you can ping your AVL/AVS with an update or a quick question.
- You are working through an action plan and the AVP team contact wants to know real time progress rather than scheduling a follow up call.
- Many other cases where written instant messaging communications might be useful in addition to or instead of a phone call or email.
- Just sign in to IBM Support Portal and go to the "My Contacts" page. From there you can select the available contacts (green square) or identify other contacts on your team that may be eligible but not currently signed in or available to chat at that moment in time.
- Your privacy is protected. Other clients or non authorized AVP members cannot see you or contact you via chat. The chat client is a special Web client application that does not offer IBM customers the ability to see other users signed into the community or to create a buddy list.
- AVP Chat is a Web based client specially designed to work with IBM AVP Support and to associate your login session with your assigned AVP Support access and AVP contacts. AVP Chat is not a general-purpose chat client, it is for AVP customers only.
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