Tip of the Day: Finding to Your Product's Support Page in Just 2 Clicks!
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Tip of the Day: Finding Your Product's Support Page in Just 2 Clicks!
Today's tip solves the problem of finding a particular product's support site quickly when you are not already in the IBM Support Portal.
Here's how to get to the answers you need in 2 clicks!
Step #1: Navigate to your favorite search engine - we'll be using the search engine at the top of ibm.com, but any major search engine will do.
Step #2: Enter into the search form "IBM <product name> support". For example, we'll be searching for "IBM Lotus Notes Support". (Naturally, you don't have to use "IBM" in the search string if you're on ibm.com.)
Now click your search engines "Search" button (That's the 1st Click!)
Step #3: View the search results. Usually, the first link in the results set will be: "IBM Support Portal - <Product Name>". For example, our search results has "IBM Support Portal - Lotus Notes" as the first result.
Now click that "IBM Support Portal - <Product Name>" link. (That's the 2nd Click!)
Step #4: You've arrived at your product's support site in the IBM Support Portal! That second click opened up the IBM Support Portal with your needed product's content viewable and your new product set to active!
If you have been to the portal before, your other products are still there, but not active.
There you have it - right to the product support page you need from anywhere on the web!
Don't forget to sign in to the IBM Support Portal, so this new product is added to your portal product list and remembered for you by ibm.com! Never signed in? Then see our earlier blog post: "Tip of the Day: Signing in - Why It's So Important" for details on signing in to the IBM Support Portal.
Visit the Getting started with IBM Support Portal with Quick Start & IBM Support Portal Overview videos on our YouTube channel to view additional helpful tips about the IBM Support Portal.
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If you can't access YouTube, our videos are also available in the IBM Education Assistant site. Click on any brand link in the center of this page, then click on the "IBM Electronic Support tools and resources" section to expand a listing of video topics.