IBM Support Portal Release 4: New features and audiences
clwilliams 060000JURT Visits (2537)
IBM Support Portal not only enhances the experience of the existing users with numerous features, it also adds capabilities for two new groups of users who are migrating to the Support Portal: IBM Software Accelerated Value Program clients and Systems Technology Group clients. With Release 4, when IBM Software Accelerated Value Program participants sign in, they'll see special features just for them. And in the coming weeks, users of the current Systems Support Site will gradually be redirected to the Support Portal.
And for everyone who goes to the Support Portal today, they'll notice a number of enhancements and new features. Here are some highlights of what you'll see in Release 4.
Finding downloads fast
We know that finding downloads and fixes is high on your list of key support site activities. By simplifying the page and providing clear links that take you more directly to the fixes and downloads you need, Release 4 makes finding that fix or download quicker and easier.
With this release, the Downloads and fixes portlet becomes a one-stop-shop, and the Recommended, More download links, and Download tools portlets were removed to simplify the Downloads page. The Downloads and fixes portlet contains smart links that direct you to the downloads and fixes for your selected product in Fix Central, to search results for download documents, or to software and device drivers matrices, as appropriate. Recommend fixes links are included for a fast path to high-value fixes. And links to product download sites like Passport Advantage are being included for easier access to product downloads.
Managing your product list just got easier
Since your product list (in the left column) determines the resources you see in the portlets, we want to make managing that list fast and intuitive. Here are some new capabilities:
New ways to find information fast
Improving your ability to find it fast, whatever the "it" is that you need, is one of our key goals, so...
The new Top Ten portlet displays the ten Most recent or Most viewed documents for each of your products. You can quickly find the newest documents or check out the documents your peers were using most often by looking in the Top Ten portlets on the Overview, Troubleshooting, Planning Installation, and Usage pages. Chance are your colleagues know about and are using the documents that are most helpful so be sure to review the Most viewed list periodically.
If you're a Service Request tool user, sign in and click the Service Request link (lower left column) to see a list of your PMRs. Use the Filter by these criteria section (click the twistie to open it if it's closed) to filter your PMRs by Customer number or other criteria. Want to see both Open and Closed PMRs at once? Click both checkboxes. Be sure to click the Search service requests button to apply your filters to the list.
Am I signed in or not?
Speaking of signing in, a lot of you were confused by the way the site recognized you by name, even if you weren't signed in. So to make it easier, we removed the cookie-based name recognition and now just welcome you by name once you sign in. When you come to the Support Portal, click the sign in link in the top right column just under the masthead and use your ibm.com ID to sign in.
And of course, that's not all
The list of improvements could go on, but you get the idea. There's a lot new in Release 4 of the IBM Support Portal. Go take a look, try things out, and as always, send us feedback so we can keep the improvements you want and need coming. Thanks!