Also, the IBM Support Portal's "Service requests and PMRs" tab will now be SR's home page.
These two changes combine to create the appearance of IBM Support Portal and SR being the same application. This will give users going between IBM Support Portal and SR a more integrated user experience.
Further integration has been achieved in this release by adding the user's IBM Support Portal product selections into the SR product selection functionality.
When a user selects products to work with in the IBM Support Portal, they can now quickly select those products while creating a service request.
The SR 2.5 release is scheduled to deploy to production on November 14, 2012.
Following are a few of the SR 2.5 improvements:
Introduction of Common Registration - allowing the registration process to apply across multiple eSupport applications;
This function separates the following areas into its own web application:
My Agreements (which covers all registration/self nomination)
Navigation - Portal Tab Integration
Remove the need for separate log-in to SR
Modify the service request create process to have a recently viewed product tab as an additional starting point (front end)
Allow the title to be updated without updating the entire service request record
Provide a means of service request status and history via mobile devices
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