Service Request: Managing your Support Calls Just Got Easier
KelleyAnders 11000074JH Comment (1) Visits (6929)
Gone are the days of waiting on hold to describe your issue and getting routed to the correct queue. Service Request (SR) is IBM´s electronic problem submission tool that can be used by IBM customers with an active support contract to create service requests to report problems you experience while installing or using IBM products (Hardware and Software) . After submitting the service request, an IBM representative will review it and then work with you to resolve the issue.
It's easy to find the Service Request tool from the IBM Support Portal. Just select "Service Requests" from the Choose your task menu on the left of any of the IBM Support Portal pages.
You can use Service Request to:
In order to be able to access and utilize the Service Request Tool, there are some pre-requisites. You need to:
If you are a first Time User, you need an IBM ID to log in to SR. If you do not have one, you must register for one first. There is a link on the SR sign in page that allows you to register for an IBM ID. After log in to SR, you will be presented with a “Self Nomination” form. Follow the instructions to request access to SR. Alternatively, give your IBM ID to your site technical contact (STC) and ask them to add you to their authorized user list. Passport advantage premium support customers - Contact your premium support manager to request access to SR.
Stay tuned for new and exciting updates to all of our tools, including Service Request, by following our developerWorks blog, following ibm_eSupport on Twitter or subscribing to IBM Electronic Support on YouTube.
Thanks to Jesus Jimenez Valdivia and Geoff Marinski for the technical content for this article.