IBM Support Portal - updated in early May based on your feedback!
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In the beginning of May, IBM significantly updated the IBM Support Portal support site, with improvements to make this worldwide one-stop site for technical resources for all IBM products even more effective and useful for our clients. Some are adjustments our clients have requested, others are redesigns to improve our clients' efficiency finding the information they need. Here's a quick rundown of new capabilities to look for.
Product selection enhancements
Several enhancements have been made to the product selection function.
Service request technical support chat
Technical support chat is now available on service requests (PMRs) that are enabled for chat.
Chat enabled service requests are indicated with a chat icon (orange voice bubble) in the “IBM Service Request for software” module on the “Service requests and PMRs” page. Users can initiate a chat with an IBM technical support representative about a service request by clicking on the chat icon. (See Image 3)
Additional performance improvements for greater reliability and resiliency have been made to this latest version of the IBM Support Portal.
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