Welcome to the third edition of the IBM Electronic Support Newsletter! We
have so much great news to share with you in this 2 month edition: the recent support site improvements, the upcoming IBM
conferences, our favorite blog articles plus a highlight
of Lotus Support's social channels.
RECENT UPDATES TO IBM SUPPORT SITES & TOOLS
November was an amazing month of change for IBM Electronic Support!
not only updated our IBM Support Portal, but also deployed improvements
to our Service Request tool, our Fix Central site plus our My
Click on the links below for details on each area's updates and improvements.
Product selection enhancements, Page simplification, Improved the
visibility of the “Sign in” link, Updated layout of the “More results”
pages, Simplified problem reporting, Improved connection to IBM Fix
Central, Improved site assistance, Russian language support, Mobile
notifications support, and Mobile Service Request support.
Improvement highlights: New translation features, New user interface design.
UPCOMING IBM EVENTS
Lotusphere 2012, January 15-19, 2012:
Join the IBM Electronic Support team in Orlando in January 2012!
Whether it's social business strategies or product features and
capabilities, Lotusphere has what you know, love, and expect. Same
tracks, similar labs, and another awe-inspiring Solutions Showcase.
Pulse 2012, March 4-7, 2012:
Join the IBM Electronic Support team in Las Vegas in March 2012! Pulse
2012 returns to the MGM Grand in Las Vegas March 4-7, 2012 and we
invite you to take part in the action! Experience first-hand how
organizations in every industry are using
Visibility.Control.Automation.™ to improve the economics of their
business infrastructures and speed the delivery of innovative products
If you can't access YouTube, our videos are also available in the IBM Education Assistant
site. Click on any brand link in the center of this page, then click on
the "IBM Electronic Support tools and resources" section to expand a
listing of video topics.