The New IBM Support Portal is now even better!

Even though the new IBM Support Portal is less than a month old, (full details here), IBM's just deployed a series of improvements to make this support site even better!

Today's blog outlines the several improvements that were made public yesterday - all of which are based on recent client feedback.

Key updates

• The ability to search within a product is emphasized
• Security bulletins for software products are available from the “Product support content” module
• Addition of “My contracts” to “Common support tools”
• Locale support for new IBM Support Portal's features

 
The ability to search within a product is emphasized

The ability to search within content for your selected product on product pages was made more apparent.  The “Search only...” text next to the checkbox for this option has been bolded. (Click on the image below for a full-size screen capture.)

Security bulletins for software products are available from the “Product support content” module

Security bulletins for software products are now available with flashes and alerts from the “Product support content” module on the product pages.  

Previous version:

New version:

Addition of “My contracts” to “Common support tools”

Signed in clients will find a link to their IBM software support and hardware maintenance agreements in the “Common support tools” module.


Locale support for new R9.0 features

Translation of the new R9.0 features will be available for 22 languages in 130 locales. You may change your locale by selecting the "country/region selector" link in the top margin of all ibm.com pages. (Click on the image below for a full-size screen capture.)



General comments

Defects submitted by IBM clients resolved in this release will include:

• 502175 – Incorrect link in “Warranty” module
• 607487 -  Most recent product is not being retained for users after going from anonymous to authenticated