This Video Demonstrates how to Add & Manage your Systems in IBM Call Home Web
With the most recent release of the IBM Support Portal, you are now able to manage your systems in a new Call Home Web Dashboard.
Features of Call Home Web include automated problem reporting or missed heartbeat events, as well as a graphical interface of problem reports. All systems associated with CHWE show the last heartbeat and can easily scan for issues. You can organize systems associated with your IBM ID, as well as pair new systems to your IBM ID.
This video demonstrates how to add and manage Power systems, PureFlex Systems based on Power architecture, and IBM Storage Systems that provide Call Home capability. This tool does not cover System Z, System X, or BladeCenter Systems.
John Goodson, Electronic Support Architect, has created this 7 minute video being the second in the Call Home Web video series. (Click here if you missed the first video)
Existing systems will already be recognized if you have added to your IBM ID to the system when you configured IBM Call Home in Electronic Service Agent (ESA) or Hardware Management Console (HMC). On this page, you can confirm system registrations for data to start being collected from your systems. You can also perform test events to ensure problem reports are correctly associated.
This video also demonstrates how to put your systems in groups with access management.
To use Call Home Web Experience to manage your systems, visit www.ibm.com/support/ and sign in with your IBM ID.
Click Call Home Web on the Support Portal homepage, under "My Support Programs", and Navigate to the "Manage my Systems" page.
Note: An archive of all of our electronic support videos may be found on our YouTube channel. For those without access to YouTube, visit our own IBM Education Assistant channel.
For even more information about all of IBM's Electronic Support sites and tools, please visit our newly redesigned information site at:
We've updated this site to match the features and navigation of the new IBM Support Portal plus added even more helpful content focused on getting started with IBM Support.
Author: Brandon Warech, Mobile & Social Innovation Strategy for the IBM Electronic Support Transformation & Adoption Team. Brandon focuses on both driving internal innovation of client self-assist support channels, as well as developing client awareness for adoption of IBM Support’s award winning online tools. Brandon would love your client feedback on our support tools and sites to drive continuous improvement, contact him at firstname.lastname@example.org.
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