Looking back at January's Videos
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Happy First Monday of February! Today's blog looks back on January's videos - we covered Site Technical Contacts, accessing log files and Passport Advantage downloads last month!
January 27: Site Technical Contact 101
This 4 minute video explains the roles and responsibilities of the IBM Site Technical Contact, or STC. Each organization selects an STC when it purchases software from IBM.Your Site Technical Contacts play an important role to ensure your organization can easily access IBM Support.
Common STC responsibilities include:
January 22: Accessing Log Files in Platform Symphony
"Accessing Log Files in Platform Symphony"
This 3 minute video demonstrates how to locate log files in Platform Symphony.
In this video, You will learn how to locate Symphony log files using the command line or the web interface for four Symphony components: the Enterprise Grid Orchestrator (or EGO), the Software-oriented Application Middleware (or SOAM), the graphical user interface (or GUI), and the Platform Enterprise Performance Framework (or PERF).
January 8: A Guide for Downloading LSF from Passport Advantage
"A Guide for Downloading LSF from Passport Advantage"
In this video, you will learn how to request software download access for first time and existing users, actions that you can take to speed up pending Passport Advantage requests, how to determine your site’s primary contact, and who to contact if you need help.
For even more information about all of IBM's Electronic Support sites and tools, please visit our newly redesigned information site at: ibm.
Author: Patrick O'Connor, Communications Strategist for the IBM Electronic Support Adoption Team. Patrick focuses on both developing client awareness and adoption of IBM Support’s online tooling and support websites plus gathering client feedback on these tools and sites to drive continuous improvement.
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