ISA / ISA Lite: Being Prepared When Problems Occur.
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Let’s face it – sooner or later, an error is probably going to occur with one of your applications. It may slow down, hang, crash or just generally misbehave and when it happens, it can be frustrating for you and really bothersome to your end-users. But you don’t have to sit around and twiddle your thumbs waiting for the inevitable. Do what you can NOW to be prepared! One important step you can take in being ready for trouble is to have plans in place to quickly gather the important data you need to investigate the problem. IBM Support Assistant Lite enters the picture here and can be an important tool in your preparedness plan to perform that all-important data gathering for you. ISA / ISA Lite are not just pertinent to software. The the generic "System collector" assists in gathering general networking, inventory, machine and environment information. This could be useful for hardware problems, read, STG products.
The great thing about IBM Support Assistant (ISA) Lite is that it is a very small, lightweight package that can be placed on a system to aid you when needed. It doesn’t run in the background doing any monitoring or consuming any system resources. No, it just sits there on the file system waiting for the time when it’s needed for an ‘on-demand’ situation. So, what do you need to do to be prepared with ISA Lite?
To establish a good preparedness practice, start by going ahead and downloading an ISA Lite package for the product(s) that you support from http
Simple! Even a minor step of having the right utilities in place in advance of an error occurring can really reduce the headaches and potential downtime that you might incur from application or system errors. Next week, we’ll take a look at another step you can take to simplify data collection even further by providing system and envi
Special Thanks to Jim McVea, ISA Architect, for providing the content for this blog article.