IBM Electronic Support will be at Information On Demand 2011!
Conference Website | Drive innovation and business optimization with the best in technical and business education.
Who's attending from the IBM Electronic Support Team?
Jennifer Purushotma IBM Software Group, Information Management IM eSupport Initiatives project lead
Bill MacIver IBM Software Group, Application and Integration Middleware Software AIM Client Support Strategy Sr Development Manager
What are they doing this week?
They're going to be busy!
Once again, Information Management Support and the Accelerated Value Program will be at Information On Demand and ready to discuss your Software Support innovations, goals, and priorities. Get helpful tips on new ways to optimize our Support portfolio of offerings and get the most out of your IBM software. Learn about:
* Our comprehensive Software lifecycle support * Our world-class teams, award-winning tools * Proactive assistance for issue prevention
Located inside the EXPO, the Support Hub (booth 625), and AVP Red Carpet Lounge (space 431) will be hosting discussions and presentations each day. We encourage you to stop by and find out how IBM Support can help you improve the stability, performance, and availability of your IBM Software. Check out the detailed list of our activities below and plan to connect with us at IOD 2011! We have also included some popular education and training activities that may be of interest to you.
Activity Break Out
Drop by the Support Hub!
Visit the Support Hub located at the EXPO booth 625! At the Hub, you'll
be able to meet with our Support experts to learn Support tips and
tricks, discover the latest news and advancements from IBM Electronic
Support, ask questions, and experience the ease of accessing Support.
You can also view demos of our IBM Support Portal and more.
The Support Hub is open during all EXPO hours:
Sunday Oct 23: 6:00pm to 8:00pm
Monday Oct 24: 8:00am to 7:00pm
Tuesday Oct 25: 8:00am to 7:00pm
Wednesday Oct 26: 8:00am to 3:30pm
Experience Customized and Hands-On Time with your Support Experts
At pedestal 625, the Support Hub, get one on one time with our support
analysts, tooling and processes experts - available all EXPO hours. Get
answers to your support questions. Learn more about PMRs, opening
Service Requests, leveraging top tools, and engaging with Support
quickly to decrease your down time.
Visit the Accelerated Value Program (AVP) Red Carpet Lounge
A haven for Support mavens, the AVP Red Carpet Lounge has experts
on-staff throughout the day to talk about how proactive advice and help
from the Accelerated Value Program can help you get quicker returns on
your software investments. Inside the Lounge, current AVP customers can
take a break from the conference action and join our daily Tech Talks
or just drop by for a quick cup of coffee and a chat with your peers.
The AVP Red Carpet Lounge is located in the EXPO, space 431.
Attend Tech Talks in the AVP Lounge
For current AVP customers, we are hosting Daily Tech Talks in the AVP
Red Carpet Lounge. Stop by each day to check out when we'll be
presenting information about your favorite product.
Take Steps for Success at the EXPO
"Steps for Success" is our software services theme during the
conference - get a complimentary pedometer when you join us at the EXPO
Support Hub (booth 625)!
To take "Steps for Success," simply:
Come to The Support Hub, pedestal 625, and receive a complimentary pedometer.
Join the fun as you count the amount of steps you travel around the conference!
Fill out a short questionairre about the steps you're
interested in for your software lifecycle and enter for a chance to win
Names are placed into a draw. Draws will take place on Monday & Tuesday night. Each night 10 names will be drawn and each winner will receive a $25 logostore certificate.
Attend pre-conference training
Get an early start on building your skills at Information On Demand 2011 by attending one of our full day education classes.
These classes will be offered on Sunday only, October 23, 2011 from
8:30 a.m. to 4:30 p.m. at the Mandalay Bay Convention Center. Take
advantage of preferred pricing of US $499.00 and get a full day of
education, delivered by professional IBM instructors.
Pre-conference training Includes:
Deep dive into DB2 LUW Problem Determination and Troubleshooting
DB2 10 for z/OS Database Administration Certification Crammer (Exam 730 and 612)
DB2 10 for z/OS System Administrator Certification Crammer (Exam 617)
DB2 9.7 for Linux, UNIX and Windows DBA Certification Crammer (Exam 541)
Get certified... for free!!!
IBM Software certification exams will be available to registered
attendees throughout Information On Demand 2011. All attendees are
eligible for three complimentary exams at the conference. Complimentary
exams apply to all Information Management, Business Analytics and
Enterprise Content Management exams. A discounted fee of $100 USD for
subsequent exams will apply. We will also be offering the discounted
price of $100 for all Lotus, Rational, Tivoli, WebSphere, SOA, and XML
Certification exams. Our Technical Sales Mastery exams will also be
offered at the event free of charge to attendees. Learn more about this valuable offer for conference attendees!
Browse the Bookstore and save 20%!
The Bookstore will be open throughout the conference, October 23-27,
2011, at the Mandalay Bay Convention Center, Bayside Foyer, Level 1. The
bookstore will stock over 200 titles including topics such as Business
Intelligence, Database Management, Database Design, Analytics, Data
Mining, XML, Modeling, SOA and more! All books will be discounted 20%! Find more information about the IOD Bookstore!
Remember, IBM Software Support offers comprehensive maintenance and
support for all phases of the software life-cycle. Delivered by a team
of world-class technical specialists and award-winning portfolio of
electronic tools and resources, IBM Support is available to help you
around the clock, whether you are installing new products, upgrading to
current releases, or transitioning to new software platforms - all part
of your current software subscription and support agreement. Connect
with us at IOD to ensure you are getting the most out of your product's
Maps for Finding Us @ IOD 2011
realize that there is a ton of activity this week and finding us can be challenging. So we've built the
following map - click on the image below for a full-sized view!
drop by and see Jennifer & Bill during IOD 2011for answers to all your IBM Electronic Support
If you can't access YouTube, our videos are also available in the IBM Education Assistant
site. Click on any brand link in the center of this page, then click on
the "IBM Electronic Support tools and resources" section to expand a
listing of video topics.