The IBM Support Portal has been updated with client requested enhancements
Great News - Part 3!
At the beginning of March, IBM significantly updated the IBM Support Portal
, with improvements to make this worldwide, consolidated site for technical resources for all IBM products even more efficient and useful for our clients. Some changes are adjustments our clients have requested, others are redesigns to improve our clients' efficiency finding the information they need.
We have made so many improvements
to the IBM Support Portal that we needed to break up this great news across multiple posts - See the previous post for details on 5 Star Ratings for technotes & Expanded Technical Support Chat capabilities.
Here's the next two updates!
- Improved navigation - We've been tidying up the portal pages, starting with the right column.
Sign in and Search remain at the top of the column followed by three groups of sections that you can collapse and expand.
First are customization features, which includes Translate this page, My Bookmarks
(when you are signed in), and Customize this page. Use Customize this
page to hide or show the graphics at the top of the page, and when you
are signed in, to add portlets as you customize the pages to reflect
the portlets you need.
Multiple resources appear in the next group of
collapsable sections. General support resources, ways to contact
support, information about buying support and services, a short list of
other helpful pages on ibm.com, and general links for brand and product
information appear here. Looking for the support number to call, a
quick link to developerWorks or PartnerWorld, or information about
Passport Advantage or ShopZSeries? Take a quick look through these
collapsable sections to find the general links you need.
The third group includes information about the Support
Portal, including site availability information and links to release
notes and other site news. Most importantly, you can provide feedback
about the portal using the Support feedback section.
All in all, we think the new column design is cleaner and more logical,
making it easier for you to find general resources. Use that Support
feedback section to let us know if you agree.
- Find specific resources faster
- Redbooks - Many of you rely on Redbooks for in-depth technical information about
our products. To make it easier to find Redbooks, Redpapers, and white
papers, there's a new "Redbooks and more" portlet on the Documentation page. Its links will take you to these valuable resources in a snap.
- Webcasts - Call them webcasts, knowledgesharing calls, open mics, or anything else, the Support Technical Exchange pages
can help you find them fast. These events, where technical experts
share their knowledge and answer your questions about specific topics,
are usually announced in the News portlet. But for a complete listing
of upcoming events as well as information from previous events, check
out the Support Technical Exchanges link in the Training portlets and add the ones of interest to your calendar.
- Especially for System X users - Looking for System X Retain Tips and MIGR documents? We had reports
that they were difficult to find. We worked on it, and they are now
easier to find with the Support Portal search - and with Google too!
Jump to the next posting to learn about these improvements below!
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