The IBM Support Portal has been updated with client requested enhancements
Great News - Part 2!
At the beginning of March, IBM significantly updated the IBM Support Portal
, with improvements to make this worldwide, consolidated site for technical resources for all IBM products even more efficient and useful for our clients. Some changes are adjustments our clients have requested, others are redesigns to improve our clients' efficiency finding the information they need.
We have made so many improvements
to the IBM Support Portal that we need to break up this great news across multiple posts - here's the first two!
Details on these improvements below are in Parts 3 & 4!
- 5 Star Ratings for technotes - Late in December we talked about the ratings pilot that's underway for
technotes for some of our products. The pilot continues and will
continue adding more products to the mix. Meanwhile, in the Support
Portal, the results of those ratings now can help guide you to
information that is highly regarded by your peers. In the Top ten
portlet on the Overview page, you'll see a Highest rated list with the
documents that have garnered the best ratings from users. And when you click the More results link in a portlet to see the
complete list of content for that portlet, the star ratings will
appear. So check out the highest rated technotes and rate those you
read to help your colleagues.
- Expanded Technical Support Chat capabilities - Chat has become an important way to communicate among and across teams
for many of us. Some of you with open Service Requests are able to chat
with support representatives about those PMRs via the Service Request
tool. We'll continue to expand that capability to more and more
products. Meanwhile, we are also integrating chat capabilities into the
Support Portal. When you sign into the portal, you will see the orange
and yellow "IBM Technical Support Chat" module in the right column,
which will list the chat options available to you.
Also, Software Accelerated Value Program
participants can chat with members of their account team. Clicking the
"My IBM Contacts" link will open their IBM Contacts page, where the
contact list displays chat icons for AVL and other account team
members and their online status. Simply click the green icon to
initiate a chat with those online. Similarly, System X clients with
warranty or maintenance agreements can follow the link in the "IBM
Technical Support Chat" module in the right column to chat with System
X support. And in the near future, the Service Request portlet will
include icons for PMRs that are chat-enabled.
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