IBM Support Portal FAQ - Part 1
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Here are some answers to commonly asked questions about the IBM Support Portal. Look for part 2 with more Q& A just before the New Year.
Q1. What is the IBM Support Portal?
A1. The IBM Support Portal provides IBM customers with a unified, centralized view of all technical support tools and information for all IBM systems, software, and services. Customized based on your product inventory, entitlement, and geography, the IBM Support Portal will let you personalize the pages to focus on exactly the information and resources you need for problem prevention and faster problem resolution.Q2. Why did IBM decide to change the support experience that clients are used to?
A2. Feedback from clients indicates that our current structure is very confusing. The organization of content varies from product to product. There is no way to look at multiple products at the same time. While we have some personalization and customization, it is not consistent across the sites. The new IBM Support Portal will provide the experience that clients have been asking for and also enables IBM to better integrate the various support applications and capabilities that exist in a much more consistent manner.Q3. When will the Support Portal be available?
A3. Now! The IBM Support Portal is available for all clients to use in addition to the current ibm.com/support site. In June 2009, IBM introduced the portal to all WebSphere, Lotus, Information Management, and Power Systems users. In October 2009, users of our Rational, Tivoli, System x, System z, Storage, and Retail products began using the Support Portal.Q4. Does this mean the current technical support pages I use today will be going away?
A4. Yes, the IBM Support Portal will replace the current software technical support sites at the beginning of 2010 and hardware technical support site pages will sunset in mid 2010.Q5. Are there any additional charges to use the IBM Support Portal?
A5. No, access to the support portal is free to everyone. Access to selected individual functions on the portal may require unique enti