Friday's Highlights for June 28, 2013
Welcome to our weekly review of recent events where we pick some of our favorites.
Electronic Service Agent is a monitoring tool that proactively reports hardware events as soon as they are detected. A service request is electronically routed directly to the appropriate IBM support engineer, with no intervention needed from you.
Read our full article here.
Also this week, our video team released another great video: Wednesday's Video: How to Download System and IO Firmware Fixes
Finally, don't forget the Information On Demand 2013 Super Saver!
SlamTracker Explained - IBM's Slamtracker provides a wealth of live scores and statistics during Wimbledon.
Note: The All England Lawn Tennis Club’s association with IBM stretches back 24 years.
In this video, IBM IT Specialist David Provan and Client Technical Advisor Siobhan Nicholson outline how Slamtracker has given fans a much deeper view of the game of tennis. Using graphics to present detailed statistics in an attractive and easy to read way, SlamTracker can give fans, players and broadcasters new perspectives through which to enjoy and assess the game. Through analysing years of past performance data (over 41 million data points), SlamTracker can also indicate the three most important things a player needs to do to beat their opponent. SlamTracker can present between 15 and 25 parameters for each point in real time, ranging from how the ball was served to to the current positive social sentiment for each player. For the wider business community, the ability to take live operational data and compare it with social media sentiment can give new insights enabling better business decisions.
View this video plus many more about what IBM is doing at Wimbledon on the IBMSmarterPlanetUK YouTube channel.
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Author: Patrick O'Connor, Communications Strategist for the IBM Electronic Support Adoption Team. Patrick focuses on both developing client awareness and adoption of IBM Support’s online tooling and support websites plus gathering client feedback on these tools and sites to drive continuous improvement.
Keep up-to-date with IBM Electronic Support through these social media channels:
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