Electronic Support and the IBM System x / System Storage Conference
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IBM Electronic Support will be at the IBM System x Technical University
and IBM System Storage Technical University
co-located conferences in Washington, DC July 26 - 30. Here are the IBM Electronics Support sessions that you will not want to miss!
xNF36 - Introduction to Call Home Problem Reporting for System x and BladeCenter
This session will describe the automatic problem reporting options for IBM System x machines including IBM BladeCenter, Topics will includ the capabilities of IBM Electronic Service Agent and Service Advisor. THis session is appropriate for customers who wish to understand how these no-charge applications can help systems availability and serviceability.
This session will be conducted on 7/26 from 1:00 - 2:15pm edt and 7/29 from 10:30-11:45am edt.
xNF37 Introduction to IBM Support Portal
The new IBM Support Portal brings together all IBM online support resources and tools for hardware, software and services in a consistent interface that is tuned to your specific needs. This session prepares you for the launch as well as provides special guidance for for System x users to smooth the transition to the new site.
This session will be conducted on 7/26 from 4:15-5:30pm edt and 7/29 from 1:00-2:15pm edt.
There is a Federal Track for the first time ever. Federal IT customers can take advantage of the two technical universities, while also attending the Federal Technical Track to discuss topics critical to Federal IT operations.
Finally, don't forget to stop by the IBM Electronic Support booth in the Solutions Center during hours of operation! See you there!