Easy access to your PMRs in the IBM Support Portal
clwilliams 060000JURT Visits (5363)
Service Request page of the IBM Support Portal got a facelift a few weeks ago. Now it's easier than ever to manage your PMRs from the portlet itself.
Most of you will only need to sign in to see the Service Request portlet. But for those who are new to the Support Portal or the Service Request tool, a reminder:
Once you are signed in, click the "Service Request" link under "Choose your task" on the left to go to the Service Request page:
As you can see, you can open a new service request (PMR) using the "Open a new software service request" link at the top of the portlet. Want to look at your draft PMRs? There's a link for that as well. Your list of open PMRs appears with sortable columns so you can organize the list by severity, owner, date modified, and so on. Click the PMR number to open the PMR itself.
When you expand the "Fitler service requests by criteria below" section, you'll see additional ways to control and focus the list of PMRs. Some key points:
You can take your pick of criteria and then click the "Search service requests" link. Your list of PMRs will reflect the criteria you chose.
We think these improvements will help you manage your PMRs efficiently from the portal. Let us know whether they do.