Designing the IBM Support Portal by listening
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The IBM Support Portal User Experience design team believes the best way to create an effective design is to ask users what works for them and what doesn’t. So we’ve spent the past two years listening.
We’ve performed user review sessions with the Support Portal from its early prototypes to its current design, traveling the globe from the
Why put so much time and effort into this? Easy – the only way to really know if a design is right for your users is to bring it to them, watch them use it, and talk about their experience. Who would have thought.…
A few weeks ago, we completed the latest round of sessions in
Besides yielding the opportunity to consume large quantities of wine, cheese, and pâté, we obtained enough feedback on current and proposed designs to immediately make two significant changes to the way you select products in the portal, recommend an accelerated implementation of our new translation capability, and put new designs into effect for the next release so that filtering the results in a full page portlet is more intuitive.
Next stop? We return to