Create & View Historical Problem Reports using IBM Service Request
Brandon Warech 270006ED2A Visits (7562)
This video demonstrates how to use IBM Service Request (or SR) to search and create historical reports of software problems submitted.
To find Service Request, go to the IBM Support Portal at www.
This video overviews SR quick search capabilities, including searching by software request numbers and searching by customer numbers.
The video also demonstrates how to run an advanced search with scope filters, including customer number, status, and severity.
Once you have your historical PMR report, this video also outlines how you can print or email the report in a friendly view.
You can always view your current and historical PMR data at www.
For even more information about all of IBM's Electronic Support sites and tools, please visit our newly redesigned information site at:
Author: Brandon Warech, Client Self-Assist Adoption & Enablement for the IBM Electronic Support Transformation Team. Brandon focuses on both driving internal innovation of client self-assist support channels, as well as developing client awareness for adoption of IBM Support’s award winning online tools. Brandon would love your client feedback on our support tools and sites to drive continuous improvement, contact him at bmwa
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