IBM Support is dedicated to helping you succeed.We are making a number of changes to how we provide support to you, beginning with the roll-out of a new IBM Support Community, enhanced by IBM Watson. The new Support Community will help enable you to resolve issues more quickly and efficiently, eliminating costly delays.
Learn more about how we are transforming support in this video.
New Support Community:
Our new IBM Support Community streamlines support for you, our clients, and for our support engineers.
This is your main resource for support-related information and resources and provides more transparency into your ticket resolution workflow.
You can open and manage cases, connect with support engineers, and access extensive self-service resources. Additionally, your support experience will be consistent across all IBM products and services.
Enhanced by Watson:
The IBM Support Community, enhanced by the cognitive capabilities of IBM Watson, enables us to provide you with anytime, anywhere support andself-service access to subject matter expertise.
Learn more about the new Support Community:
The new Support Community is rolling out in waves, but you can explore the new Support Community now. Learn how to manage your workflow below: