Video: IBM Call Home service This short video introduces the benefits of the IBM Call Home service, and how
you can use it in your environment to maintain your IBM systems.
"What is IBM Call Home?" IBM Call Home monitors the health of your systems, and reports potential
problems to IBM for quick resolution. Available for systems under
warranty or maintenance agreement, Call Home helps maintain your IBM
systems and avoid interruptions to your business. After configuration, Call... [More]
Video: Finding downloads for System x and BladeCenter products This short, 5 minute video demonstrates how to quickly find software downloads, including product fixes, device drivers, firmware, and other downloadable code for IBM BladeCenter and System x products. Visit the IBM Support Portal at: http://ibm.co/IBMPortalYouTube . The IBM Support Portal
is your one stop source for technical support resources. It gives you a
unified, centralized view of all technical support tools and
information for all IBM systems, software, and... [More]
Today's Video: Social Media Aggregator in Support Portal
This short, 2+ minute video shows you how to see the latest social media content about your IBM products in the IBM Support Portal .
Details This quick tip video shows you how to see the latest social media content about your IBM products in the IBM Support Portal . It is easy to see the latest posts from Twitter, product forums, user groups, blogs, and wikis. You can access your social media content without ever leaving the IBM Support... [More]
Tip of the Day: Software product compatibility reports The Software Product Compatibility Reports site is an innovative tool, launched earlier in 2011, designed to allow IBM clients to easily generate custom reports about compatible IBM software combinations, product end-of-service dates and product translations. Using this tool, clients may create reports about a product's compatibility with operating systems, prerequisite software or virtualization environments. Clients may also use the tool to create tailor-make graphical reports... [More]
Tip of the Day: Signing in - Why It's So Important Welcome to the beginning of a new daily series focused on getting the most out of IBM Electronic Support's websites and online tools! Why is signing in to the IBM Support Portal so important? Signing in is important because once you sign in, all your customization - from which products, versions, and operating systems you've selected plus any changes you've made to the layout of your IBM Support Portal pages - will be saved for you on the ibm.com servers! We have also designed the... [More]
Today's Tip: Work with IBM Support using Online Service Requests Online Service Requests (SR) IBM Service Request (SR) is an online tool for reporting and tracking service requests. You can find IBM Service Request (SR) on all IBM Support Portal pages in the top navigation under "Service requests & PMRs". Features Open, edit and track problem reports online View and manage all service requests online, regardless of channel of input or of open/closed status. Service requests archived up to one year are also available. ... [More]
IBM Electronic Support will be at Information On Demand 2011! Conference Website | Drive innovation and business optimization with the best in technical and business educatio n. Who's attending from the IBM Electronic Support Team? Jennifer Purushotma IBM Software Group, Information Management IM eSupport Initiatives project lead Bill MacIver IBM Software Group, Application and Integration Middleware Software AIM Client Support Strategy Sr Development Manager What are they doing this week? ... [More]
IBM's Service Request has been updated based on your feedback! In the beginning of April, IBM significantly updated the IBM Service Request application, with improvements to make this worldwide, consolidated system for submitting technical support requests for all IBM software products even more efficient and useful for our clients. Some changes are refinements our clients have requested, others are new features to improve the efficiency and speed with which IBM resolves support requests. Here's a quick rundown of new capabilities to look for.... [More]
Today's Tip: Download fixes and updates using Fix Level Recommendation Tool (FLRT) IBM Fix Level Recommendation Tool (FLRT) The Fix Level Recommendation Tool (FLRT) provides cross-product compatibility information and fix recommendations for IBM products. Use FLRT to plan upgrades of key components or to verify the current health of a system. Enter your current levels of firmware and software to receive a recommendation. When planning upgrades, enter the levels of firmware or software you want to use, so you can verify levels and... [More]
IBM Electronic Support is at Pulse 2013! Official conference site: http://ibm.com/software/tivoli/pulse/ Who's attending from the IBM Electronic Support Extended Team? What are we doing at Pulse 2013? The
IBM Pulse 2013 Conference provides an excellent opportunity to hear
about, see, and even try the newest products and advancements from IBM.
Have you also considered leveraging opportunities at Pulse 2013 to
discover how you can get even more value from... [More]
Help us simplify your web experience!
The IBM Electronic Support user experience team is currently recruiting clients to participate in usability testing of upcoming enhancements to the IBM Support Portal . We are driving significant simplification into our website and want your feedback on our current direction.
We are currently recruiting clients to participate in a user-centered design review in August.
Tip of the Day: Exchanging information with IBM Technical Support The best way to share information and files with IBM Support While IBM works very hard to make the IBM Support Portal the place with all the answers to your IBM product questions, there may be times where you need to open a Service Request ticket and also share information and data with IBM Support directly. This article will outline the
best ways to share information and files with IBM Support. Exchanging information with IBM Technical Support IBM Support has build... [More]
The Service Request portlet on the Service Request page of the IBM Support Portal got a facelift a few weeks ago. Now it's easier than ever to manage your PMRs from the portlet itself. Most of you will only need to sign in to see the Service Request portlet. But for those who are new to the Support Portal or the Service Request tool, a reminder: You should have a product that uses the Service Request tool (such as an IBM software product) listed in your Support Portal product list. You need to sign into the Support Portal. (To sign in, click... [More]
Will you be at Lotusphere this year? It's in just 2 days and we're really looking forward to meeting our Lotus customers, attending some awesome sessions, enjoying the warmer weather (it will be warmer won't it?), and relaxing with old and new friends and colleagues. We'll be at the IBM Electronic Support Tools pedestal (IBM2) in the Product Showcase, and the Lotus Solutions Developers Lab demoing two new support tools you won't want to miss: the IBM Support Portal and Lotus Technical Support Chat . So if you're there, please come by and... [More]
Tip of the Day: IBM Lotus Support is now on Facebook! We're excited to announce the newly published IBM Lotus Support Facebook page! Like us! If you're a Facebook user, please go to our IBM Lotus Support page and click "Like" to stay up on the latest Support news. What it is and isn't This "IBM Lotus Support" Facebook page is another connection to Lotus Support for our customers! It will be a place where you can keep up on things like: Hot new technical information (like critical Technotes or... [More]