IBM Support Portal - recently updated based on your feedback In mid-July, IBM significantly updated the IBM Support Portal with improvements to make this worldwide one-stop site for technical resources for all IBM products even more effective and useful for our clients. Some are adjustments our clients have requested, others are redesigns to improve our clients' efficiency finding the information they need. Here's a quick rundown of new capabilities to look for. Highlights: New look to the IBM Support Portal pages IBM Support Portal mobile... [More]
IBM Service Request - recently updated based on your feedback Earlier this week, IBM significantly updated IBM Service Request with improvements to make this worldwide, consolidated system for submitting technical support requests for all IBM software products even more efficient and useful for our clients. Some changes are refinements our clients have requested, others are new features to improve the efficiency and speed with which IBM resolves support requests. Here's a quick rundown of new capabilities to look for. Click on the image to... [More]
IBM Service Request application recently updated based on your feedback Key new functions for IBM Service Request (SR) release 2.5 The IBM Service Request (SR) application has adopted the look and feel of the IBM Support Portal with this SR 2.5 release. (Click the image to the right for a full-size screen capture.) Also, the IBM Support Portal's "Service requests and PMRs" tab will now be SR's home page. These
two changes combine to create the appearance of IBM Support Portal and
SR being the same application. This will give... [More]
IBM Fix Central - updated this week based on your feedback Earlier this week, IBM significantly updated IBM Fix Central with improvements to make this worldwide one-stop site for updates for all IBM products even more effective and useful for our clients. Some are requests from our clients, others are redesigns to improve our clients' efficiency in finding the information they need. Here's a quick rundown of new capabilities to look for. Click on the image to the right for a full-size version of screen captures highlighting this week's... [More]
Types of Problem Determination Tools for IBM Support Assistant V5 Background What is IBM Support Assistant? IBM Support Assistant (ISA) provides several, free software offerings that help you with a variety of problem determination needs. With focus on quickly finding key information, automating repetitive steps and arming you with a diverse collection of serviceability tools, you will be prepared for self-analysis and diagnosis of problems to resolve problems in less time. Types of Problem Determination Tools for IBM Support Assistant V5... [More]
Lotusphere 2012 and IBM Connect 2012 Happening Right Now! Lotusphere 2012 Conference Website | IBM Connect 2012 Conference Website What's going on this week? In Orlando, Florida, Lotusphere is going on all week, while IBM Connect is just Monday & Tuesday. The full details of all the exciting events, sessions and speakers can be found at each conferences' website: Lotusphere 2012 Conference Website IBM Connect 2012 Conference Website How can you keep up with what is going on this week? Whether you're attending... [More]
The new IBM Support Portal design has deployed!
The IBM Support Portal has a new look. You have suggested improvements for the IBM Support Portal. We've listened, and our new, simplified website is now available. Please visit the new site today at support.ibm.com !
Video about the new design
"IBM Support Portal overview"
We produced a short video introducing the new functionality that is now live @ support.ibm.com .... [More]
Changes coming to IBM Fix Central Registration implementation now necessary for added customization and benefits Starting on November 13, 2011, each IBM client accessing Fix Central (including client employees and other authorized representatives) will require an individual IBM ID to download fixes for selected products (additional products may be added in the future). The registration process will be quick and simple and will provide users with a customized experience to better serve their needs. Fix Central downloads are available... [More]
The New IBM Support Portal is now even better!
Even though the new IBM Support Portal is less than a month old, ( full details here ), IBM's just deployed a series of improvements to make this support site even better!
Today's blog outlines the several improvements that were made public yesterday - all of which are based on recent client feedback.
The ability to search within a product is emphasized... [More]
Tip of the Day: Site Technical Contact Responsibilities The following email was sent to IBM Software Site Technical Contacts in North America earlier in 2011. Important: If you are a Site Technical Contact for your organization, please be sure to approve waiting requests for access to your organization's IBM Service Request account. It is very important for your technical teams - their ability to submit and manage service requests for your IBM products will be greatly degraded until they are approved by you.
Top 10 reasons to subscribe to the IBM Software Newsletter We may be biased, but the IBM Electronic Support Team can’t imagine being an IBM Software customer
and not subscribing to the IBM Software Newsletter! If that logic alone
sways you, stop reading and subscribe now! If you need more reasons, try these: 1. It’s the easiest way to stay current on all IBM software – including software made specially for System z and Power Systems. 2. It’s refreshingly low-maintenance – actually, it’s no-maintenance. You don’t have to ‘follow,’... [More]
IBM Electronic Support will be at Impact 2011! April 10-15, 2011 Las Vegas, NV | www.ibm.com/impact Who's attending from the IBM Electronic Support Team? Elaine Papanikolaou IBM Software Group Application and Integration Middleware Software Program Manager Business Programs Manager: WebSphere eSupport, Client Satisfaction Bob Haataia ( @bobhaa ) IBM Electronic Support Adoption Lead Business Programs Manager James McVea IBM Software Group, Application and Integration Middleware Software... [More]
New IBM Electronic Support Site! Totally redesigned IBM Electronic Support Information site deployed this week! Our new information site now has more helpful content , more links to the IBM tools you need plus many new and exciting features to help you be more successful with your IBM products! Highlights New task-based navigation Latest videos now hosted on ibm.com New social business content Details New task-based navigation - IBM online support tools are now grouped into
task-specific pages: Prevent problems & stay informed... [More]
Video of the Week: Benefits of Signing In to IBM Support Portal
This short video
demonstrates the advantages of signing in to the IBM Support Portal , rather than using IBM Support Portal anonymously.
Details Many IBM clients use the IBM Support Portal. It is a unified, centralized view of all technical support tools and information for IBM systems, software, and services worldwide. The IBM Support Portal is your gateway to all of your technical support needs. While you... [More]
Video: IBM Call Home service This short video introduces the benefits of the IBM Call Home service, and how
you can use it in your environment to maintain your IBM systems.
"What is IBM Call Home?" IBM Call Home monitors the health of your systems, and reports potential
problems to IBM for quick resolution. Available for systems under
warranty or maintenance agreement, Call Home helps maintain your IBM
systems and avoid interruptions to your business. After configuration, Call... [More]