New IBM Support Portal design coming at the end of October!
31 OCT 2013 Update : Great news! The new IBM Support Portal design has deployed! Visit our announcement article for a new video about all the changes plus even more details and screen captures!
The IBM Support Portal will soon have a new look. Our clients have been telling us what improvements they would like to see in the IBM Support Portal. We've listened, and our new, simplified website... [More]
IBM Support Portal Adviser Beta - Now Expanded to All IBM Software Products!
IBM has recently expanded the IBM Support Portal Adviser Beta to all IBM Software products. What is the IBM Support Portal Adviser?
The IBM Support Portal Adviser (ISPA) is a new, truly interactive way to search IBM support content. It provides a more human-like interaction, with more information and guidance throughout the problem description process plus enhanced search capabilities. IBM products that are part of the beta
Our pilot products are: All... [More]
IBM Electronic Support will be at Impact 2011! April 10-15, 2011 Las Vegas, NV | www.ibm.com/impact Who's attending from the IBM Electronic Support Team? Elaine Papanikolaou IBM Software Group Application and Integration Middleware Software Program Manager Business Programs Manager: WebSphere eSupport, Client Satisfaction Bob Haataia ( @bobhaa ) IBM Electronic Support Adoption Lead Business Programs Manager James McVea IBM Software Group, Application and Integration Middleware Software... [More]
Finding what you're looking for is key to success with any support site -- finding the answer to your question, the tool that helps you diagnose a problem, the right fixpack for your system -- finding exactly what you need and finding it fast. The IBM Support Portal IBM Support Portal combines all support resources for all IBM software, hardware, and services. Over time, it will replace the different support sites currently on ibm.com and become the single site for all IBM technical support. Want to take a guess at how important we think... [More]
The IBM Support Portal is a unified, centralized view of all technical support tools and information across IBM systems, software, and services. You can tailor the pages to suit your needs, focusing on the products you care about and organizing the pages to reflect the way you work. Our goal is to simplify your online support experience, reduce the time it takes to find the information you need to solve problems, and alert you to information that can help you avoid problems. You can familiarize yourself with the Support Portal by viewing the... [More]
As a start-of-2015 treat, the IBM Technical Support mobile app for Android is available!
You can use the app to:
Expedite troubleshooting by searching for, viewing, and bookmarking technical support content like documentation, APARs, technical articles, and Redbooks.
View and update your software and hardware Service Request tickets whenever and wherever you need to.
Discover the best fixes for your system and email the fix orders using the Fix Level... [More]
Video of the Week: Benefits of Signing In to IBM Support Portal
This short video
demonstrates the advantages of signing in to the IBM Support Portal , rather than using IBM Support Portal anonymously.
Details Many IBM clients use the IBM Support Portal. It is a unified, centralized view of all technical support tools and information for IBM systems, software, and services worldwide. The IBM Support Portal is your gateway to all of your technical support needs. While you... [More]
Current IBM Electronic Support Newsletter The IBM Electronic Support Newsletter is a periodic publication that highlights general information that pertains to those interested in the IBM Support Portal
plus IBM's many online support tools .
This page contains the latest IBM Electronic Support Newsletter's content. Previous editions will be archived and a link to that month's content will be provided at the bottom of this page. To always point to the latest version of our newsletter, please use this URL:... [More]
IBM Support Portal - recently updated based on your feedback In mid-July, IBM significantly updated the IBM Support Portal with improvements to make this worldwide one-stop site for technical resources for all IBM products even more effective and useful for our clients. Some are adjustments our clients have requested, others are redesigns to improve our clients' efficiency finding the information they need. Here's a quick rundown of new capabilities to look for. Highlights: New look to the IBM Support Portal pages IBM Support Portal mobile... [More]
IBM Electronic Support is at the IBM Pulse2011 Conference this week in Las Vegas, NV! Who's here ? Larry Bietz ( @LarryBietz ) IBM Software Group, Tivoli Tivoli Online Support Program Manager Christie Williams
IBM Software Group, IBM Collaboration Solutions
Manager, IBM Support Portal, Client Experience Business Lead
What are they doing this week ? Answer: They're going to be BUSY ! First , they'll be at the IBM Tivoli Customer Support Pedestal when the... [More]
Release 2 of the IBM Support Portal is available and it is, as they say, New! and Improved! And really, it is. Since we first started showing it to customers last year, the portal has evolved, adding features and tuning the user experience. The changes are based in part on our goal of integrating all of the support tools and features you need for a soup-to-nuts online support experience. And they are based on the feedback from early users, the conversations we've had with customers, the usability tests our UI guy has conducted, and the... [More]
It's not news that -- difficulties last week aside -- Twitter has taken off and is being used in as many ways as you can imagine, and probably in a few you can't. Using Twitter to share product news and technical support information has definitely caught on at IBM, and it's worth taking a look to see which Twitter feeds you'd find most interesting and helpful. Regardless of which IBM products you care about, it's likely someone's Twittering about them. I was poking around the other day and here's a sampling of what I found: Looking for... [More]
Fix Central is a handy support site designed to save you time in finding and downloading software or hardware fixes, updates, and drivers. Go to www.ibm.com/support/fixcentral where you can search, select, order, and download fixes to your system with a choice of delivery options. With Fix Central, you can use the customized ordering options to receive only those fixes that your system currently needs. Some reasons to use Fix Central include: It is a common location to find fixes for all products. You can get fixes to keep your software... [More]
Did you ever wish there was a tool that could help you prevent problems and stay current on your IBM software and hardware? That's exactly what My Notifications does. Use this on-line s ubscription service to sign up to receive personalized hardware and software technical updates that give you the latest support information about your products. You can choose daily and/or weekly e-mail or RSS feeds with multiple subscription options and receive flashes, downloads notices, technotes, publications, and much more. No matter which IBM product you... [More]
Welcome ot the IBM Electronic Support Community blog.
We've been hard at work improving the Electronic Support tools and
resources we offer at IBM. Our portfolio spans
a range of needs. Here are a few of the resources we provide: My Notifications - IBM's premier subscription service to stay informed on new or updated support content for your products. Fix Central - is a one-stop platform to acquire fixes and updates. IBM Electronic Service Agent - No-additional-charge software that resides on your IBM servers with 24X7 system... [More]