We've all heard and experienced how valuable social media can be. Most of us cannot deny that social media touches us on a daily basis both in our personal lives and professional lives.
One of the greatest values of social media is the ability to engage with a large community of people. "Engage" is a key word, for engagement is the key to social media. Without engagement, you're just speaking into an empty room. Through engagement, you have the opportunity to reach people all over the world. This allows the building of relationships beyond the normal service/support process. Through active engagement we can build relationships that go beyond our normal transactions with customers
Through Facebook (IBM Communications Server page), Twitter (@IBM_Commserver), and Youtube (zOSCommServer channel), we strive to provide content designed to help customers fully utilize our products, explore new features, and provide technical notes to help customers in their day-to-day management of their complicated networks.
In addition to these channels, we've established a presence on IBM Developerworks to provide additional blogs and answers to further meet our customers' support needs. This can range from how to use a feature, best practices, simple diagnosis steps, or a simple question.
Just like a tool in a tool box, social media is another tool that we intend to use to engage our customers, provide value, and build relationships. Come engage with us on social media. Search for information on DeveloperWorks Answers using tags: zoscs; commserver; zos.