As I sit on a cold, cramped, and aged 767 en route to speak at a Rail Conference in Europe,
I was reflecting on the importance of our many rail projects around the world (and thinking about how I prefer trains to planes.)
One of our projects is with the Washington Metropolitan Area Transportation Authority which is expanding
its use of Tivoli Industry Solutions after the June 22 Red line crash that
killed 9 and injured over 70 riders.
Tivoli will help make the system smarter. It will be used as
part of a system that will not only predict and report future problems, but
also monitor tracks or linear assets and allow maintenance workers to have
mobile access to the system.
Proper maintenance will lead to peak performance, which
will, in turn, create safer rides, better attitudes toward the system and
higher ridership. The Washington Metro is using this software to manage its
more than 12,000 rail and bus stations, 106 miles of track, 1,144 rail cars and
1,500 buses. It also uses the software for its 594 escalators and 275
This brings us to IBM
Service Management for Rail.Simply
defined, Integrated Service Management is the combination of systems and
capabilities needed to provide customers with the services they need, when they
need them and at a competitive cost. In the case of rail transportation
companies, it allows them to efficiently and effectively provide services to
their travelers and customers in order to bring value to the business.
Service Management for rail transportation provides: Visibility, Control and
respond faster and make better decisions
We do this through role-based views and real-time, enterprise-wide
views of all asset types. This is meaningful because information that was once
only available by accessing multiple systems, with differing levels of detail,
is now available from a single view based on functional role.And visibility allows users to access details of transportation
assets(locomotives with sensors, linear assets
(track), wireless networks, depots, IT systems)
across the entire operation and freight across the supply
chain, all from the same system.
increase governance and reduce operational risk
Control is important to optimize asset management and to extend asset
life; reducing inventory costs by stocking only is needed, when it is needed,
and controlling fuel spend by maintaining assets to be more fuel efficient. Control
is also important to mitigate compliance because having better data lets
customers know their compliance status; and it mitigates security risk for better
control of systems and data reduces the risk of breaches.
Automation: To improve asset utilization with proactive
have managed our different assets like fleets, facilities and IT as siloed,
unconnected systems. But now, as the need for innovative change grows greater, companies need to manage IT and physical assets together within the same
management platform, where data, processes and workflows can be shared
seamlessly to be more effective, efficient and highly responsive.Automation also includes enhanced operational
capabilities utilizing automated work-flow to streamline work process, taking
advantage of standard reporting to conduct various analytics and working with
accurate inventory data to improve reliability.
So our challenge, as Industry Solution Developers, within
the context of rail services, is to enable better visualization, control, and
automation of the use rail assets relative to how they support rail business
services. In this context, we can’t just think of assets as a rail car or a
linear track. We need to also think about what those assets are really
providing to the business.Depending on
the asset, the service the asset provides will vary.For example, a key service that a rail
company provides is the improved delivery of passengers and goods - delivery
that is both on time, safe, and at the lowest cost possible.
It’s about what the assets do to deliver the best
possible services to their customer.And
by taking a more holistic approach, businesses can optimize and automate and
safely delivery these services to their end customers.
I have always loved museums.They provide
a wonderful, peaceful environment for the artwork to really speak to you.What feelings does the artwork evoke? What
inspiration does it (or does it not) provide? What does each piece convey to you?
Now, let’s think about the buildings that contain the
art.How do they speak to you? Do they
contribute to your total experience in a positive way or negative way?Examples
of negative aspects certainly could be un-sustainable practices or materials,
or wasting too much energy or water, or even safety issues.Well. we
are on a mission to create smarter buildings using IT and communication technology
to help buildings transform in a more positive way.
we held the first IBM's Smarter
Buildings Forum at the Metropolitan Museum of Art in New York to announce new IBM Intelligent
Building Management that has incorporated over 2 years of development, research,
and best practices from internal and external customer pilots. Our first software solution designed for holistic
building management combines advanced analytics and automation software to
provide visibility of how buildings are operating including energy and space performance. We also highlighted three new
projects : Tulane University's School
of Architecture, IBM's campus in Minnesota and The
Metropolitan Museum of Art. For
details see museum news,
Metropolitan Museum of Art announced the successful installation of a new IBM wireless
environmental sensor network in the buildings called Low-Power Mote that will
help preserve the works of art in its world-renowned, encyclopedic collection. This
technology has recently been installed and is currently being tested at The
Cloisters museum and gardens, the branch of the Metropolitan
Museum devoted to the art and
architecture of medieval Europe.
Of course you do not have to go to a
museum to see smarter buildings in action.You can see it in IBM. From implementing this software within IBM Rochester we have already realized an additional 8 percent annual energy
savings. Our HQ building in Armonk, NY
has also become a showcase for smarter buildings.
is IBM focusing on making buildings more
energy efficient and smarter?
Buildings consume 42 percent of all energy
worldwide; energy costs represent about 30 percent of a building’s total
operating cost. By 2025, buildings will be the number one consumer of energy in
the world.IBM sees a tremendous
opportunity to help organizations transform their building into more energy
efficient structures. Smarter Buildings is easily a $3 billion extension for
IBM hardware, software and services. Some analysts see the market for
IT-enabled buildings automation at more than $30 billion by 2015. IBM sees
sustainable buildings and enterprises as a strong market expansion for our
company and is creating the partner ecosystem and product offerings to excel.
What IBM expertise can you apply to buildings?
IBM analytics and data automation
expertise can play a vital role in helping organizations “listen” and make
sense of the data being generated from a building’s operations such as
lighting, heating, air conditioning, manufacturing and computer usage.Analytics can flag outlying behavior such as
the concurrent use of heating and air conditioning, or the use of heat when the
external temperature was over 70 degrees.Analytics can even help pinpoint mechanical malfunctions causing
inefficiencies in equipment, such as an air handling unit working overtime,
which upon examination revealed a hole in a fan that needs to be replaced.
IBM’s business strategy in smarter
buildings has been to extend key partnerships with building automation vendors,
acquire needed IP and extend our analytics and data R&D into buildings. In
March 2011, IBM acquired privately-owned TRIRIGA to add real-estate portfolio
management and analysis of utility costs and carbon management.
Strange looking ‘trees’ are popping up all around the world.
Towering above native pines, these scraggily ‘trees’ do not depend on sunlight
to survive and tend to prosper in dense human population areas.
Who has failed to notice the proliferation of these man-made
‘trees’, or cellular transmission towers, spreading across our cities? In the US alone, there
are well over 100,000 cell towers and thousands more are being added each
year.While some may debate the aesthetic nature of these towers,
there is little doubt that in the last decade we have become cellular addicts…as
dependent on them as we are to electricity in our homes.
We use these cell towers to virtually connect with the world, making them vital
to our 21st century every day life. How do they work? Whether you
are making a simple phone call or downloading the latest score in the Giant’s
game, these towers operate more or less the same:
Your cellphone radios to the nearest tower’s antenna that connects you to the cellular network in your area. Your call, along with many others, gets routed to a backhaul, usually an underground
wired T1 or T3 line.If there is no
ground connection your call goes back up the mast to a powerful line-of-sight
wireless microwave antenna. An incoming call similarly comes back from the
backhaul and up through the switch to the antenna, where it then hits your
phone wirelessly. If you are moving out
of your towers range, then there's a handoff to a different tower that
transmits a response back to you…and all of this happens in the blink of an
At the base of each tower you will find the tower’s brains
in a small fortified bunker to house the gear required for each station. This
equipment needs to run 7X24 with zero downtime… for obvious reasons. Since a 100% reliable source of energy does
not exist, batteries and generators are typically deployed as backup. And there
are safety regulations for example: The FAA requires constant red blinking lights
on each tower to identify it to low flying aircraft. This equipment also generates a great deal of
heat in these tiny enclosed spaces. Since many cell towers are remote, fuel
theft and security can be a problem as well.
While communities have gone to great lengths to blend the
towers into landscapes, there remains an opportunity to better manage these bases
and reduce their energy footprint.Considering the sheer number of towers, even the smallest improvement
can have a significant multiplicative affect.
Enter the IBM Intelligent Site Operations solution which was announced this year. The focus is on instrumenting the
management of a mobile network’s passive infrastructure and integrating it with
active network management.This solution
improves operations and reduces operating and energy costs, while improving
asset performance and management.
The solution architecture allows the carrier to
manage their passive assets (those not directly involved in delivering
communications service such as HVAC systems, generators, batteries, security
etc.)This includes monitoring,
maintaining and controlling these assets.For example temperature can be monitored inside and outside the
facility, and the thermostat can be changed remotely and you can take advantage
of free air cooling.Another feature is
that antennas can be remotely controlled to optimize coverage.
This solution also contains analytics that can
compare the most efficient sites to the least efficient sites in order to focus
energy improvement projects.By using
the same technologies to manage both active and passive systems we can increase
the effectiveness of the CSP in managing their overall operation and the
service that is being delivered.
We have completed Business Value Analysis (BVA)
at select Telecoms to quantify value, and ROI. The consensus is that this
solution can pay for itself while at the same time improving reliability. We
are working with partners such as Kentrox and Andrews as well as Johnson Controls.Not limited to North America,
we are also actively working with countries such as South
Brazil, Mexico, Eastern Europe and Europe.
Reduced Fuel Costs
Enhanced Site Security
Reduction in Truck Rolls
Reduction in Site Maintenance Visits
Reduced Dispatched Technician Costs
The bottom line is this solution can help improve operations and energy
use in near-real time; optimize operations that put towers, assets and people
where they are needed most; plan better, from budgeting to preventive
maintenance, and support security and regulatory compliance with reliable data.
Lower cost, greener tower!
Recently Judy Collins appeared at our local bookshop in Rhinebeck, NY that we frequently visit to promote a children's book. Gosh, how time flies! It was just yesterday that we were wearing out her LPs in the college dorms. One of my favorite Judy Colllins song was 'Both sides Now' which contains the line ' I've looked at clouds from both sides now, from win and lose , and still somehow, it's clouds illusions I recall...' So what are the real benefits of cloud? And what is just an illusion? Here are some cloud musings based on my experience in industry solutions for a smarter planet:
How can cloud be used in development for industry oriented applications?
Cloud computing can be used in development for intense simulations of assembly operations. These are the complex simulations of whole systems, as opposed to a single pump for example. Simulations generally require HPC (high performance computing) that can be cost prohibitive for anyone except the largest enterprises. One example is System Verification Management for the Electronic Design Automation Industry. Systems verification is the testing of integrated circuit hardware and embedded software to identify defects. Coverage verification is a type of systems verification using random testing of a chip design simulated in software. Because software simulations run extremely slowcompared to actual hardware, enough tests can never be run to completely verify a chip design. Therefore critical functions are chosen to be “covered” by simulation testing. Modern chip complexity is driving manufacturers to coverage verification to vet design before it hits the expensive silicon and to speed time to market. In fact, Coverage verification simulations approaching 1 million per day on an High Performance Computing (HPC) environment are now becoming the norm. The HPC environment must be utilized and maintained to the maximum extent possible to achieve quickest time to market and that can be achieved efficiently using cloud computing.
Another example is smart grid. One focus for smart grid is demand management or the ability, during brown outs for example, to dynamically deallocate power to nonessential devices like pool pumps and allocate power to schools, hospitals, or certain appliances in your home. This requires visibility up and down the chain of delivery to determine where and how the power is being used and whether its delivery is as efficient as possible. Dealing with a range of variable and unpredictable outages requires the ability to dynamically allocate the compute resources for the task and we have found cloud to be an efficient way to manage a smart grid.
And what about smarter cities? The city of Wuxi in southeastern China, developed a "cloud services factory" to provide computing resources to local companies. Software developers can access new resources in minutes, and new businesses can hit the ground running. Wuxi now has the potential to provide services to hundreds of small and medpium-sized companies, which represent the future of a city that sees itself as an engine for growth.
Are there economic, cultural or other trends that are driving the adoption of cloud computing?
Today, more than ever, the need to drive down the cost of computing while being fully prepared for variable and peak workloads. In addition, if a cloud can handle a mulit-tenent environment with 15, 50, 500 customers all with dynamic processing on the same infrastructure, and same support (monitoring, backup/restore) cost has to decrease due to economy of scale.
I think that the tough economy has definitely spurred interest in cost cutting measures and efficiency; but, I think the real drivers are the emergence and acceptance of virtualization and Service Oriented Architecture in companies. Companies are becoming more technically astute and see the advantages of subscribing to Web Services, applications, storage and services like SPAM filtering in a cloud. In addition, because many people's workstations are now on their phones, pda's and netbooks, it makes more sense to host the operating systems, applications and data on virtual servers in a cloud.
Another factor driving adoption is the need to stay competitive in today's markets. For most business the ability to deliver more applications and services without adding fixed costs helps improve focus on core business competencies. ie: Improve time to market, Increase Business Flexibility and shift from Fixed to Variable Costs. Also, the ability to monitor costs.
What are some of the perceptions or barriers that need to be overcome for cloud computing to gain the widest possible acceptance?
Perception of the lack of bulletproof Reliability,Performance and Security & Privacy. Performance concerns exist about throughput because computing is off-site. Concern exists that data will be secure from competitors eyes in a public cloud.
It’s clear that a variety of security technologies, processes, procedures, laws, and trust models are required to secure the cloud. There is no silver bullet for securing the cloud but who better than IBM with a full breadth and depth of solutions and services enable organizations to take a business-driven, holistic approach to securing the cloud. IBM capabilities empower organizations to dynamically monitor and quantify security risks, to better understand threats and vulnerabilities in terms of business impact, to better respond to security events with security controls that optimize business results, and to better prioritize and balance their security investments.
How will IT change over the next five years or so, because of the influence of cloud computing?
I think IT technologies will more and more be applied to real world (non-IT) assets as we transform utilities, transport, healthcare, buidlings, and cities to a smarter version. This will be made possible in many instances by the power of cloud computing.
An example of a specific opportunity is in the area of storage. As the world becomes smarter and, we are collecting more and more data, and storage requirements are skyrocketing. Today we are approaching a trillion connected sensors that are enabling smarter planet plays such as smarter transportation and smarter healthcare. Being able to farm out the management of the storage devices to experts and pay for what is actually used is already becoming very compelling.
I think 5 years from now we will see much of smarter planet plays being realized and powered by clouds. It will not be clouds illusions we recall but real leverage and value for our industry solutions.
start with a definition. A smarter building:
lifecyclemanaged comprehensively, in a sustainable manner,
coordinating all aspects from design to
Holistically managed and optimized to integrate well
with other buildings, smarter cities, and smarter
systems(e.g., smart grid)
technology and process for a safer, more productive,
operationally efficient building
an improved set of user interface tools and sensors and actuators
that monitor everything to create buildings that are:
–Cost effective for their owners and tenants
energy and operational costs
high property value
–Comfortable and productive for their occupants
–Safer and more secure
–Environmentally responsible for the planet
are some of the challenges we must tackle to make a building smarter?
–Property typically 2nd largest item on the
–Operational expense – 50% of building life
cycle cost, 'retrofit' – 25%
–Pressure to reduce cost now exacerbated by
continued escalation of energy prices
–Building life cycles largely disjointed
–Siloed management of subsystems and assets
–Lacking end-to-end visualization, analytics
–Long term focus and flexibility
–New sustainability and carbon management
–Better social and commercial alignment –
cost, invest expectations, building function and flexibility, security,
occupant productivity and health, environment and social impacts, are all
considered collectively with a long-term focus
Globally, buildings consume 42% of all electricity, generating 15%
of electricity related green-house gases (USA equivalents are 72% & 38%)
The cost of buildings is a significant element of most
balance sheets, with property
management often being the second largest item after
staff.Fifty percent of a buildings
lifecycle cost is operational expense, with retrofitting buildings being the
second biggest expense.Contrast that
with constructionwhich accounts for
Life cycle cost plays a significant role as property owners
and operators address the long-term efficiency of operations, construction
processes and infrastructure. Too often we see companies invest in buildings,
equipment and systems that underperform in 2-5 yrs. Each stage has different
considerations when attempting to affect cost, which impacts overall building
and asset life cycle costs.
Sustainable Management is designed to improve life cycle
management, carbon data collection and analysis, ongoing asset maintenance, and
all processes and systems used to support these activities.
All of these can be areas of waste and unnecessary
greenhouse gas emissions because of poor planning and maintenance, inadequate
energy management, and inefficiencies such as heating or cooling unused or
underused space, lack of resources and technology, and inability to collect and
analyze operational information.
Challenges include: Property carbon footprinting and audit, Travel
travel, tracking and analysis; Sustainable property strategy; Workplace
transformation; Sustainable property data management;Sustainable capital program management;
Product and service lifecycle carbon analysis; Sustainable data center
Today there are a number of key IBM
offerings. coupled with our business partner offerings that can address these challenges.
I’m in Washington, D.C., this week attending the annual smart grid conference along with a record number of energy companies, energy and environmental policy makers, regulatory,and technology leaders. It appears that this record attendance is driven in part by the current government stimulus funding now in place.
Topics under discussion include:grid security, reliability, accommodation of renewable power, emergence and adoption of grid standards, the business and consumer case for the smart grid, etc.; as well as reviewing the status of smart grid deployments across the country.
It was noted in this morning’s roundtable that this is the 217th day of the recovery act. So the obvious question is how well are we doing in allocation and application of smart grid stimulus funding across the country?The good news is there is an over subscription of compelling projects nominated for funding.The challenge is that only a small percentage of total funding has been allocated to date, as applications are scrutinized for being truly ‘shovel ready’ as well as demonstrating promise for a high level of innovation and rate of return.
There is lots of innovation and promise. The biggest challenge is finding what is truly ‘shovel ready.’ This is the challenge our industry solutions team faces every day. While we architect the future desired end state, it is equally important to architect next steps based on proven technology. I like to work our projects in 3 month deliverable segments that we can build on that clearly demonstrate incremental business benefits.
At home we have recently planed a lot of trees and one thing we have learned is when someone arrives with a shovel and a tree you better be ready to tell them exactly where to dig! It is amazing how quickly a 10 foot tree can take root and how incredibly difficult it is to move such a tree once established. As many smart grid projects begin to take root, I believe a more proactive and prescriptive leadership is currently what smart grid implementations can most benefit from today.Currently there are too many divergent technologies and approaches. What we most need is movement towards convergence on best practices, proven technologies, and proven approaches as a approaches as we begin to scale smart grid out on a global basis.
To this end, IBM unveiled this week a new standards-based industry leading software platform and business partner validation program that will enable utility companies to accelerate the development of their smart utility solutions. A part of the IBM Smarter Planet strategy, the new Solution Architecture for Energy and Utilities Framework (SAFE) brings the capabilities of IBM software to power solutions across all areas of a utility company, including plant operations, smart meters and personal utility management.
According to Centerpoint Energy, “The SAFE framework allows CenterPoint Energy to establish new capabilities while integrating and maintaining the existing functionality of its current IT investments." Dr. Steven Pratt, Chief Technologist, CenterPoint Energy.
partners such as: ESRI, SISCO, Retriever Communications and Trilliant are
on the SAFE framework and BPL Global, Coulomb Technologies, eMeter,
Enterprise Information Management, Itron, OSIsoft, and PowerSense have committed
to becoming SAFE-validated.
IBM’s new framework offers technologies and best
practices centered around seven key focus areas
faced by every utility:
Asset, device and
Informed decision making
and compliance management
Reflecting on some of the key points of Gridweeek, as we continue to develop ‘SAFE’ leadership, important points to consider include:
1)Understand and manage the utility’s customer expectations
2)Make data available for customer app exploitation to accelerate rate of buy-in and value realization
3)Accelerate the rate of technology integration for faster ROI
4)Education of smart grid constituents to widen collaborative opportunities
5)Continue to progress clearly defined and open standards which can accelerate progress towards smart grid goals for greater innovation and improved efficiency and robustness
One of our industry solutions is around better oil field visibility and more efficient extraction that according to the
reference article can actually help offset global warming.
Real-time monitoring of oil reservoirs helps companies see how effective flooding is and whether there are still pockets of oil that engineers can go after. The technique is often called 4D, because it not only shows what the reservoir looks like in three dimensions but illustrates how it changes over time. One company noted for its successful use of 4D is Norway's StatoilHydro ASA. At its Norne field under the North Sea it has carried out repeated seismic surveys to discover changes in subsurface structures and to monitor flow rates of water, gas and oil in real time. Such techniques have helped lift the recovery factor at Norne to 52% from 40% and extend the field's life past 2015.
Advanced sensors that indicate pressure, temperature and flow rates in real time are increasingly being installed on equipment. This gives engineers a live view of how an oil well is performing, and more timely information about how productivity can be improved.
International Business Machines Corp. is one company at the forefront of such techniques. It integrates sensors, accesses and analyzes the information they provide and makes recommendations based on the data.The advanced sensors allow engineers to communicate with the reservoir in real time...so they can make the right decisions...One technique that can be applied based on realtime guidance, involves pumping carbon dioxide into reservoirs to flush more oil out of the ground. The technique could become increasingly attractive as the world seeks to reduce greenhouse gases.
Last week, after a less than satisfying shower from a hotel
showerhead fitted with too many flow restrictors, I watched a breaking story
about a water main rupture that sent tens of thousands of gallons across a Bronx neighborhood affecting over 500 homes and
businesses. According to the New York City Department of Environmental
Protection, Cas Holloway, there was still no explanation for the break. This is
an event that happens too often. Recent advances in linear asset sensor
technology can detect pipe deterioration from variances in vibration in the
pressurized pipes. Deployment of these wireless sensors coupled with real time
monitoring can help us predict and prevent such massive failures.
Today we have a huge opportunity to apply IT and
communication technology to provide deeper insight on how we manage and
maintain energy and water.In the US alone there are
over 5 million buildings that have a combined energy cost of over 200 billion
and account for over 40% of the country’s green house gas emissions. It has
been estimated 30-50% of that energy and water is used inefficiently or wasted.
Focusing solely on alternative energy sources like solar,
wind, or geothermal or energy intensive desalination of water as the
answer is not only avoiding the root problem but is finding new ways to feed inefficient
practices. Don’t get me wrong, I’m all for alternative renewable energy or new
breakthroughs in water sourcing, but my point is we should first take a deep
look at how we waste energy and water to insure we are being as efficient as
possible. Today, there is a huge
opportunity to eliminate wasteful practices while making our utilities more
IBM is a good example of many companies today that have been
searching relentlessly for efficiency gains. In just the last 2-3 years, IBM
was able to discover ways to conserve 523,000 megawatt hours of electricity,
enough to power 47,000 average U.S.
homes for a year!And we believe we can eliminate
as much as 1.1 million megawatt hours of
energy consumption by the end of 2012. See press release.
IBM started back in the 90’s with lighting, windows, and
insulation. (for eg: CFLs, efficient
windows, proper sealing and insulation) We
focused on space management, open offices, telecommuting, and teleconferencing
as well as waste management, supply chain management, and e-waste management.
Fast forward back to 2011 and, if you have done the
obvious, where do you go for the next turn of the crank? Enter the world of IBM Smarter Planet.IBM
is deploying its Smarter Building technologies
to drive energy efficiency to the next
level across IBM’s global portfolio of buildings. Though the use of data
monitoring and analytics, we are leveraging “plug-in” analytics to collect
sensor and operating data for analyzing both individual events and system
trends. This information is then used to optimize building energy use. Many
other companies are also working with IBM’s Intelligent Building Management to
see what efficiencies they can gain from the more holistic building
‘whispering’ enabled by insight derived from real time monitoring of building
sensors and advanced analytics.
This represents ‘a new way to think about how we manage
buildings’, according to our own site operations team who has been deploying
IBM Intelligent building management. As with any transformational journey, one
should start by going after the worst practices, the worst performers, and the
low cost opportunities (which smart sensors and software can help you identify
and prioritize. AOL Energy just published my top ten list of ways we waste energy and water in buildings. Let’s explore a couple of these in depth.
1) Simultaneous heating and cooling.For example, stores that prop their doors
open with the AC on max. This is reportedly even happening in energy challenged Tokyo this summer. Opening doors with the AC on can use as much
as 25 percent more electricity. Software can detect, alert, and report on such
conditions. In New York City this problem is so pervasive
that a law was passed to keep doors shut when the AC is on (which most shops still ignore.) Did you know that revolving doors, like those at IBM HQ and MIT, can save 85% more energy than swing doors ? Ever sit in a windowed office with the sun
streaming in? It can get very hot. Most buildings today have to cool down south
side facing space and heat interior and north side space, simultaneously.Overcooled offices even result in people
having to resort to space heaters to stay warm. Investing in passive solar
design, building orientation, landscaping, window coatings and overhangs can
help but the latest technology of thermal mapping provides greater
visualization of where hot and cold spot actually are (and why) in order to
adjust airflow for more even dissipation.It is even difficult to take advantage of those first cool autumn days
in these beautiful glass buildings with windows that don’t open! We
have created virtual ‘green houses’ that heat up from the sun even when it is
cool outside and thus need AC because there is no mechanism in place to bring
in the outside air. IBM implemented 16 free air cooling projects, which utilize
the temperature of the outside air rather than chiller systems to cool water,
saving more than 16,000 MWh of electricity use.Ok, now that we have shut the doors and
windows (or virtually ‘opened’ windows on a cool day) let’s look at some more hidden and pervasive reasons
for simultaneous heating and cooling that can be detected and prevented by
IBM’s Intelligent Building Management.These include dampers left open or out of adjustment, sensors out of
adjustment, units inadvertently left in override, independent uncoordinated
thermostats, discharge set points not properly adjusted for seasonal shifts, or
just incorrectly maintained equipment. Real time monitoring for these
conditions and applying rule based management systems have already resulted in significant efficiency gains in one of our biggest energy using plants. And we expect the maintenance bill to
also drop by the same percentage which is an added bonus.
2) Heating, cooling, and lighting unoccupied or
underutilized space. Motion detection,
timers, carbon dioxide monitoring, RFID, and security scanners are technologies
that can be leveraged more intelligently to match lighting and temperature with
the actual presence and concentration of humans. HVAC and lighting systems are
often found running beyond the scheduled operating hours like when someone manually
overrides set points or adjusts the schedule and doesn't restore it back to the
normal operating schedule. Set points are not always adjusted as the mission of
the building changes. Software that can perform near real time analytical forecasting
of use can help manage proactively instead of reactively and drive real
savings. This includes improving your
ratio of people to space.
spaces have all the lights on during the day even when the sunlight is more
than sufficient for the task. Ambient
lighting by harvesting daylight should be tied to the task of each particular workplace
and dynamically adjusted with control systems. Look for areas where you can
decrease lighting without compromising performance and consider task specific
lighting instead of lighting up an entire room or space. It is interesting to
note that today there is nearly 400 times as much artificial lighting in buildings than there was a century ago—and research is showing that the
standards of even ten (10) years ago put more light than we need in offices.
4) Water. Sprinklers that use ‘dumb’ timers turn on while
it is raining or when the sun is directly overhead and the evaporation rate is
at a high point
of the day. Potable water is used for
flushing toilets and watering landscapes.Most people think of water and energy as separate but in fact they are
inextricably linked. The California Energy Commission has documented that 19%
of the state’s electric energy load is related to the pumping, treatment and
distribution of drinking water and the collection and treatment of wastewater.
On the other hand hydroelectric power, a major source of California's electricity, provides
substantially less than 19% percent of the state’s electricity. So the state’s 400 hydro electric plants (14,000 MW) are insufficient to
transport water to and from the state’s cities and buildings. Not even a wash! Again we need to take a closer look at how we
are using water.Studies show that we easily
waste as much as 50% of the water in buildings. Water efficiency programs can vastly reduce the use of energy to pump, treat,
and pressurize water and increasing water efficiency can forestall the need for
energy required for intensive new water supply development.
Rain water (naturally distilled,
evaporated, and condensed) is mostly lost on buildings and their impervious parking
lots. This wash-off transports fertilizer, oil, and other contaminants into our
waterways. ( IBM is helping San Jose, California, monitor 30,000 storm drains that empty into
136 miles of creeks and streams.) Solutions
such as pervious parking pavers and rain water collection systems are economical
and a great environmental choice. In the past year IBM has built a rainwater collection system
in North Carolina
which generates non-potable water to be used in the facility. With the
annual rainfall in Raleigh
averaging around 41 inches, a 160,000 square foot roof area can collect
approximately 3.5 million gallons per year which can then be used for
landscaping and toilet flushing. In Burlington
Vermont, IBM was able to cut the
purified water bill in half with a water management initiative that includes a
data-rich system for managing all of the water used in the plant.Recycling gray water for landscaping and
flushing should also be part of the plan.
provided just a few examples of where do start leveraging technology to drive
more efficient delivery and use of our precious resources. The need for
efficiency is clear. By 2025, buildings will be the #1 consumer of energy. Up
to 50% of energy and water in buildings are often wasted. Real estate is the
2nd largest expense on the income statement. The good news is the benefits from
improving building efficiency are real.Energy
usage can be reduced by up to 40% and the associated maintenance cost by 10-30%.Studies have shown that more efficient,
smarter buildings have higher occupancy rates and higher productivity.The majorities of today’s workforce not only
appreciates but are willing to contribute to energy and water efficiency
programs. We can change by managing our buildings in a smarter way.Many of the ideas can be implemented at a
very low cost with an excellent payback and return on investment. The great
news is we are capturing all of these lessons and implementing them in a set of
preconfigured rules in our IBM Intelligent Building Management that is now
externally available. This solution takes a holistic approach always
considering the interactions among all system components.
This is only a start and there is much
to be done.Collaborative innovation can
help us to transform smarter, quicker, and more effectively. Working together
to make this happen is key.
There is nothing more exciting then winning a trifecta at
the race track unless you live in the world of smarter buildings( like me )and are
celebrating today’s triumvirate of IWMS, EAM and ITAM. See today's press release ( IBM to acquire Tririga )
This pioneering move to bring together these three worlds is
the digital convergence of buildings and their associated equipment, end-to-end,
that are required to deliver the services that differentiate each company. It
is the new definition of smarter buildings.
And that is really good news for our customers as this will
help them get the most from their infrastructure, an increasing area of
Today, companies struggle with visibility into the
operations of their building portfolio.Buildings
and their assets are the second-largest expense on the balance sheet. Today most
organizations rely on point products from different vendors to address areas
such as: facility and datacenter infrastructure, lease obligations, energy and
sustainability management, space and occupancy, and facility-condition
assessment. Each product used by different departments maintains silos of
information, making it difficult, if not impossible, to share across different
operational functions locations. Similarly, business processes that span
multiple groups cannot easily be supported when those groups are using
TRIRIGA’s leadership in IWMS, coupled with IBM’s leadership
in EAM and ITAM represents the perfect trifecta.And it is not just about the technology.Both companies combine deep services skills
to help customers not only implement their software but transform process and
policies,roles and responsibilities,
and org structures to take smarter buildings to a new level.
The implementation of these systems is no longer possible by
IT alone but by new alliances being formed from Personnel, facilities
management and the CIO’s office.By
working together, new strategic insight will emerge that will drive down
portfolio cost and drive up operational efficiency.
IBM has been working over the last year to form new
alliances with partners such as Johnson Controls, Inc., Honeywell, Eaton, and Autodesk
to create new smarter building offerings that manage facilities, space, and energy.
This welcome addition will extend and enhance our current joint offerings by
adding enterprise-class management for real estate contracts, construction
projects, occupancy, and environmental sustainability.
Helping companies become more efficient, reduce costs, and save energy is what makes
Smarter Buildings a triple winner.
Reducing dependence on polluting fuels over the next quarter century
is a goal that many industries today are pursuing — from auto makers
investing in electric vehicles to startups and mature companies exploring alternative energy sources in wind, wave and solar power.
But one major area that often gets overlooked is closer to home–or,
should I say, where you work and live. In the U.S., buildings account
for 40 percent of our total energy use, and up to which 50 percent is
wasted. By 2025, buildings worldwide will become the top consumers of
The potential to cut energy usage while improving our buildings’
performance is tremendous. When IT and communication technology is
wired into building management systems, organizations can manage energy
usage scientifically by tapping analytics, sensor technologies and
For instance, using predictive analytics, tied to things like badge
readers or elevator usage, facilities managers can tell which
percentage of floor space will be occupied on any given day, and adjust
lights and heating to correspond to what is really needed at the moment.
Sensors can flag when a heater and air conditioning unit are
concurrently running—wasting undue energy. Smarter building technologies
can help organizations save up to 30 percent of water usage along with
lower energy costs resulting from reductions in the amount of energy
used to pump and heat water.
By using these kinds of technology in IBM’s Rochester, Minnesota
manufacturing facility, we were able to cut energy use by 8 percent, on
top of the 6 percent reduction already being driven through aggressive
energy improvement programs. That resulted in 14 percent total
IBM is not alone. When organizations come together to tackle our
building problem, we’ve seen amazing outcomes. At Bryant University in
what began as an IT initiative to create an energy-efficient data center
has resulted in a unique partnership between the IT and facilities
teams to reduce the university’s carbon footprint across the campus
buildings. The results are astounding—Bryant University has reduced
operational expenses by 21 percent and reduced the number of physical
servers in its data center almost in half, enabling staff to turn nearly
50 percent of its IT floor space back into classrooms.
This example underscores the point that technology innovation is not
enough. We also need leadership that requires a new set of skills to
bring together groups that have operated independently. This kind of
big thinking requires a cultural leap—in this case bringing IT and
facilities managers together.
Opportunities for these new skills and new roles are already being
embraced by top universities as they create new cross-discipline majors.
Tulane University is a great example as they work to rebuild not only
the campus and city that was devastated by hurricane Katrina, but also
degree programs that will be relevant as we move forward. Tulane is
working to combine engineering and life sciences in new ways and rise to
the challenge of reinventing their school of architecture to include
smarter building management.
Making our new and existing buildings smarter is a befitting ambition
not only to reduce our dependency on fossil fuels but also to drive
business results. More efficient buildings are also more profitable,
giving those organizations a competitive advantage.
The challenge is clear but the good news is so is the path. We can
get started today to rebuild our cities and communities, one smarter
building at a time. We can accelerate this with new skills and roles
for our workforce and become a more sustainable society.
Today I had the honor of meeting President Obama and shaking his
The President was at Penn
State to provide more
detail on the State of the Union plan to "Win the Future" through
energy efficiency. (see my last blog entry which I wrote before I was informed
I would go to this meeting with the President) He first toured some of the smarter building
work in the Penn State Labs and then moved to the U Penn rec. center to address
a larger crowd of professors, students, and business leaders.
President Obama announced
his "Better Buildings Initiative" with a goal to improve energy efficiency by 20%.He mentioned the importance of Penn State
as one the 3 energy HUB projects in the country to provide innovative smarter
building leadership.He called out IBM
as an important part of this project.That
made us feel pretty damn proud!
Some of my favorite quotes from today: “ Show us your ideas, we’ll show you the money “ “ We will fund this by diverting funding that is currently given
to the major oil companies …they are doing just fine on their own” “Smarter Buildings may not be as sexy as some other green projects
your hear about but they are most important given they contribute 40% of the
carbon emissions in our country” “ Study and create solutions as if the country depends on
it…(pause for effect)...because it does! ”
Here are the high level
tax incentives for building efficiency
financing opportunities for commercial retrofits
to Green” for state and municipal governments that streamline regulations and
attract private investment for retrofit projects
Better Buildings Challenge
·Training the next generation of commercial building
In last night’s State of the Union address, President Obama
set a goal of reducing dependence on polluting fuels over the next quarter
century.In the U.S., buildings
account for 40% of our total energy use, and by 2023, will be the top emitter
of carbon dioxide.In IBM's strategic
initiative to make buildings “smarter” we have found a significant
opportunity to improve energy usage and building performance.Leveraging existing IT and communication
technology, we have developed a way to wire into building management systems to
drive end to end analytics and real time improvements.The results have shown up to a 200% return on investment. Utilizing
this technology in one of our highest energy consuming manufacturing sites we created
an 8% reduction in energy on top of the 6% reduction already being driven
through energy improvement programs. That’s a 14% total year over year
President Obama also said that we need to out-innovate and out-build
the rest of the world. He stressed the need for cutting edge initiatives in
areas such as innovation and infrastructure.Making our new and existing buildings smarter is a great opportunity to
do this. Innovation in building management not only makes them greener, it
makes them more efficient and reducing building maintenance costs is key to
making companies more profitable.. Innovation
for smarter buildings includes a range of leading initiatives from analytics to
smarter sensor technologies and related algorithms.
Leadership in this area will require a new set of skills
that combine building facility management with IT management. This is driven by
the convergence of digital and physical advances in the building space.Opportunities for these new skills and new
roles are already being embraced by top universities as they create new
cross-discipline majors. Tulane University
is a great example as they work to rebuild not only the campus and city that
was devastated by Katrina, but also the degree programs that will be relevant
as we move forward and respond to the kind of call to action that Obama
outlined.Tulane is working to combine
engineering and life sciences in new ways and rise to the challenge of
reinventing their school of architecture to include smarter building
The challenge is clear but the good news is so is the answer.
We can get started today to rebuild our cities and communities, one smarter
building at a time.We can accelerate
this with new skills and roles for our workforce and show real leadership in
This morning I walked along a stone wall circling a hill as
far as I could see.To my right was an
expanse of green fields, bordered by forests that framed the horizon.The path I took this morning was well traveled. It was, in fact, along an aisle of the IBM Thomas J. Watson Research Center. Many famous scientists,
dignitaries, and world leaders have walked these halls of local field stone and uninterrupted
Architected by Eero Saarinen over a half century ago, this
iconic structure is still the vibrant epicenter of the world’s largest
industrial research organization. Throughout the last five decades, this
building has facilitated famous achievements and longstanding worldwide patent
leadership. Saarinen believed that some
of our best thinking is done with nature as our inspiration. His design embraces the forested landscape and
natural stone with bold and sweeping lines that infer the endless possibilities
of the human mind. I settled into one of his womb chairs in the library looking
across a floating stone table into the green pasture to capture my thoughts for
this article on paper.
The TJ Watson Research Center is located in Yorktown
Heights, New York.It has played a lead pioneering
role in the evolution of IBM, but, like its location, maintains some distance
from the day-to-day operational units. Its shepherding, however, is felt around
the world with extended research facilities that have embraced the growing
global nature of our business.
The building and much of its furnishing, including the chair
I am sitting on, have remained relatively intact for the last five decades,
which is significant given the transformation of the IBM corporation since this
building’s capstone was put in place on April 25th, 1961.
That transformation has affected everything within and
without the structure itself while the foundational beliefs of IBM, like the
very foundation of this building, remain intact.
The building houses a vast collection of tools and
laboratories for close to six hundred PhD’s who work here. A formidable supply
of electrical power as well as over 15,000 different chemicals and toxic gases
are available.There is also an on-site nitrogen-generation
plant, a helium-delivery system, an oxygen system, and a wastewater-treatment plant.
How does a building, designed before the IBM 360 system, keep
up with the demands of bleeding edge science?I took a trip into the almost Harry Potter-like world of this building to
Between the numbered corridors and hidden behind almost-invisible
locked doors, another surprise awaited – the utility cores that efficiently
provide water and gases to the building’s many laboratories. This core is a
long and narrow alley with all manner of conduits and supply feeds. Who could
possibly work in such a space? Apparently there is a wizard called ‘the
plumber’ who has been tinkering in these spaces for longer than anyone in the
building can remember.
Behind the back of the building, I went through an accordion-style
access gate and down a set of steel steps into multiple large rooms that were filled
with massive equipment. The vibrations,
temperature, and sounds of these rooms let you know you are in the heart of the
It’s hard to appreciate boilers, chillers, condensers, fuel
tanks, and electric stations until you stand next to (or under) them.Back in the days of punched cards and
magnetic core memory, the chillers in this building were powered by steam and
massive amounts of air exhaust were drawn out of the building by belt fans. The
speed of the fans was adjusted by using different belts, each of which was
changed by hand. Waste was pulled from the building from large skips on a daily
Today the science and tools, which IBM is using for smarter planet
offerings, are also transforming buildings like this that we live and work in. Manual controls and gauges have largely been
replaced with digital switches and smart sensors. Energy management, sustainability,
grey water applications, and carbon foot printing have supplanted prior
practices that were based on the idea of unlimited resource. Recycling at this
site has reduced waste to the point that only one container for two weeks is
all that’s needed.
It takes good architectural “bones” to accommodate such
change with only minor surgery. Today boilers are run far more efficiently and
chiller towers are able to operate 3000 hours a year on free-air cooling.Research staff are working to further increase
the efficiency of free-air usage by using the BlueGene supercomputer for
weather prediction, while solar experiments are conducted on the building
grounds. Facility engineers have developed and acquired software to run every
aspect of the building inside control rooms that resemble computer-driven
IBM’s new smarterbuilding
solution leverages the experience gained from managing buildings like this
one.Coupled with the IBM software
stack, building management business partners, and global services, IBM is well
poised to continue this advance for the next 100 years. Operations, space, and
energy management are combining into one holistic, highly automated system. Building
data feeds are being aggregated, filtered, and correlated to produce work
orders and actions based on policies and rules that are programmed into the
system.Data from the buildings is being
captured in databases for analytics and mash-ups for different role-based
Smarter buildings will be holistically
managed and optimized to integrate well with other buildings, and withsmarter systems like smart grid and smart water.They leverage technology and processes to
create a safer, more productive, operationally efficient building that is also environmentally
responsible for the planet.
The very science and research that the TJ Watson Research
Center was designed to inspire and faithfully deliver over the last 50 years is
now being leveraged to make this building smarter.In turn, the smarter this building becomes,
the better job it will do facilitating the pioneering work which is conducted that
has been a hallmark of the IBM Corporation.
From the gate at 37th and O
Street, across campus greens, stands Healy Hall,
flagship of Georgetown University.Up the wide stairs past the President's
office is Riggs Library, one of few extant cast iron libraries in the
nation.Multistoried shelves of leather
bound journals immediately draw your eyes up the 40 foot walls and windows with
3 dimensional Escher like creatures crawling out of the iron between the panes.This week I met with a Chinese Study Tour in
this National Historic Landmark to discuss how IT technology can help create
smarter buildings, smart grids, and smarter cities.
China is investing
significantly more in upgrading their infrastructure than the U.S. For
example, China is investing
five to six times more than the U.S.
in renewable energy projects($208B.)China is investing more than ten times what the U.S.
is on government sponsored stimulus packages for smart rail transportation
($100B.)And the Chinese have set timetables as well.For example, they have made smart grid construction a national priority,
setting 2020 as the target date to complete renovations. China's State Grid Corp., which controls
electricity distribution in nearly all of China will begin nationwide grid
upgrades next year.
rapid growth is becoming more and more dependent on technology and innovation.
The old resource intensive pattern is not sustainable.They are looking for new ideas and have
organized study tours composed of government leaders, policy makers, and
technologists from across China
to explore ways to move forward.
I met with the Chinese delegation at the Riggs Library on the Georgetown campus this
week.The room was packed and what was
scheduled as a 45 min presentation on smart grid, smarter buildings, smarter
cities turned into a three and one half hour interchange including an intensive
one on one with China’s
Ministry of Industry and IT.The study
group consisted of District Committee heads, City Mayors, Policy makers, and
Industry representation including; Finance, Banking, and Technology. Their
questions were thoughtful, probing, and focused on practical aspects of
The idea of the world reaching a tipping point generated much discussion. This
tipping point is supported by the number and price point of smart sensors and
the bandwidth and processing power of today’s computers and networks needed to
process this data. One of the delegates asked, "Could this in fact really signal a threshold of a new era of
computing?"We are fast approaching
the 1 Trillion mark of connected things in the world. By some estimates 6
Terabytes of information is exchanged on the internet every second and there
are 1 Billion transistors in the world now for every human on the planet. This inflection point is not so much a result of a recent
technology breakthrough but rather of a rapidly evolving acceleration and
adoption of technology, particularly in this last decade.
'Smarter' infrastructure leverages this instrumentation, these sensors,
integrates, correlates, and enriches it, and makes intelligent use of it.This provides the opportunity to sense &
respond to opportunities and risks in ‘real time’ and can drive industry transformation
when tied to business process management, event processing & business
optimization. So, it is this tipping point of number of smart sensors that now
instrument our world (beyond IT) and the processing power and bandwidth to
handle this enormous volume of data and turn it into meaningful information
that enables us to better manage our utilities, buildings andcities.
There was also a lot of discussion around the Climate Group’s Smart 2020 Studyfindings
that Information and Communications Technologies (ICT) could save 7.8 Gt CO2e
or 15% of global emissions by 2020. According to the Climate Group, energy
efficiency is an area where improved building-level service management can
deliver truly impressive results. Estimates are that smart buildings, in which
energy efficiency is managed intelligently, can reduce overall energy
consumption, as well as carbon dioxide generation, by 50 to 70 percent —yet
maintain all services and target service levels.This study projects a potential cost savings
of 341B in the next decade. But to achieve it, a new service management
solution will be required to successfully merge building management and IT
systems. It is not just about changing light bulbs and installing thermopanes,
although that is always a good place to start. This solution should be able to
converge traditional IT services such as data, voice and video along with
traditional facilities services such as security, space, cooling and lighting,
and then manage them on a single platform for an enhanced overall space
management & facilities management tied to energy management.
I presented the concept of Bright Green, a relatively new concept to the study
group that also drew much discussion.According to CABA (Continental Automated Building Association) bright
green buildings are ones that leverage intelligent technologies to support
environmental sustainability while providing a significant return on
investment. A bright green building is one that will leverage intelligent
building automation to not only control costs but reduce energy wastage.Bright Green buildings integrate disparate
building systems to enable control by a centralized common user interface for
single buildings or a set of buildings.High-performance buildings technology and strategies also add long-term,
sustainable value to the property.
The sociological implications surrounding smart grid was another big topic
of discussion.We discussed customer
fears about privacy, security, price control, and even harmful radiation from
the wireless transmission of smart meters. There has been some recent news in California around
consumer distrust and lack of confidence.Although the study tour had already talked to US energy companies they
were still debating the value to customers. We discussed customer advantages
such as: how increased visibility to the consumer can help drive lower prices,
how portal based interfaces can allow remote control by the owner and by the
power company for trouble shooting, and how this is an enabler for renewable
power sources and net metering.
We discussed how IT technology can make a building smarter.Examples included: Data modeling and
analytics tools which can be leveraged to suggest areas of possible improvement.
Asset management tools for assets of every class, at every stage in their
lifecycles. Data aggregation and warehousing for generating new classes of
performance reports that uncover emerging trends, and holistic monitoring tools
to track the status and performance of both IT assets and facilities assets,
and then drive a rapid and cost-efficient response.
In summary, China’s
growth has averaged 9% a year since 1978.To maintain growth and leadership there is a renewed emphasis on
technology and education. IBM has a history of working with China that dates back to 1934 when punch card
tabulators were provided to a Beijing
hospital.Today we are working on many
fronts within China
with a major research lab and innovations centersin the country. Earlier this year, IBM
announced its Energy & Utilities Solutions Lab in Beijing,
where IBM will bring together advanced analytics skills, industry-specific
offerings and best practices to help China achieve their goals. This
study tour was testament to the focus China's
leadership is placing on technology for a smarter China.
have all seen the marketing ads:smarter health care, smarter traffic, smarter cities…On the one hand it's a cool marketing campaign, but it also speaks to desperately needed solutions in our world that has so many challenges.Personal expenditures on health care push millions below the poverty line each
year.1 in 5 people in the world do not have access to safe drinking water. Congested roadways in the US alone are
responsbile for 4.2 billion lost hours of productivity and 2.9 billion gallons of wasted fuel. But hold on, buildings, if uncorrected, will, by 2025, use more energy than any other category of "consumer!"
The work my black belt team of architects does, plays a key role in these Smarter plays. We have software frameworks for each smarter planet solution that provide architectural and
standards based guidance.These frameworks provide for a consistent, scalable , and repeatable
approach.Frameworks like Health
Integration Framework for smarter health care, or Solution Architecture for Energy
(SAFE) for smarter grids…
what does smarter really mean and how is Tivoli relevant?
now have the ability to measure, sense and monitor the condition of almost
everything. In this last decade, we have rapidly reached a tipping point, if you
will, of the proliferation of technology needed to do this and at the right
performance and price point.Have you have
heard the commercial' "it is , do you know where your children are? "
Well now it is 2010 and If you don’t know where they are , get a GPS tracker, they are inexpensive, prolific, and they work really well;)
is now a billion transistors for every human being on the planet.
Sensors are being embedded everywhere—across entire ecosystems—supply-chains,
health care networks, cities… even in livestock and natural systems like rivers. There
are 30 billion RFID tags already embedded into our world , and 85% of new
automobiles now contain event data records.
So what does smarter really mean?
leverages this instrumentation, these sensors, integrates, correlates, and
enriches it, and makes intelligent use of it. Smarter enables an industry's line of business to sense &
respond to opportunities and risks in ‘real time.’Smarter is a result of business process
management, event processing & business optimization capabilities…So you
can see why I might sayTivoli is the HEART of SMART.
is not just about managing IT anymore, it is about managing the world and we
have the technology to do it. Probing, Monitoring, event enrichment, asset
management, storage, secure access, dashboard views…these are the key . Oh yeah, and you need to scale to millions of end points and 10’s of millions ofevents and make sense of it in a timely
Ok ,so if TivoliIS the heart of smart what about an example?
Let's talk about Smarter Buildings. (Something you will hear more about this week at the global Pulse event in Las Vegas.)
The SmarterBuilding solution architecture
leverages the work we’ve done on ITM for Energy to add real time management of
building systems, along with the strength we have with Maximo in the facilities
management space.In addition the Tivoli
Data Warehouse provides a basis for doing advanced analytics.Let’s take a scenario so you can see how
these elements come together to help a facilities manager.
In this case a chiller in one of
the buildings on campus fails.The
building management system sends a notification to Omnibus, Impact enriches the
event with asset, location, contact information from Maximo and initiates a
work order in Maximo.Based on the
severity is also generates an urgent email to the Facilities Manager with the
work order that has automatically been created.The Fac Mgr uses his personalized dashboard containing KPIs and work
orders, checking to see if the chiller was due for preventive maintenance, and
then assigns to a technician to fix.The
technician received the work order, performs the work and records labor costs,
material costs etc. which are reflected in the asset lifecycle costs.The Chiller is now operational.
Ok, cool, but let's talk about this GHG problem from buildings, as they become the largest energy consumer on the planet. Let me again give an example. We have actually deployed chillers in IBM linked to hourly weather forecasting algorithms and samplings in order to leverage temperature and humidity change to lower operating costs and use of natural resources. And yes, in some cases we can even shut down chillers (as opposed to 24x7 operation.) This can be applied to many instances where we box in people and equipment , lock the windows, and run the boilers and chillers and hvacs, regardless of what mother nature is doing on the other side of that glass. We have the technology, it is just a matter of applying it. Fortunately there is a strong set of business partners and ibm technology that is available.
So that is what we are up to in Tivoli and will be talking about this week at Pulse.
By now you have probably heard that Ounce Labs was acquired by the Rational software division as part of IBM's cyber security solution build-out. This is great technology to insure software development and existing software is not the weakest link in the chain in our smarter planet projects.
For example, let's consider the 1,2,3's of how Ounce can help us in our work to secure the smart grid:
1) One of the key components of the Smart Grid is software
2) 99% of the software that powers energy-related applications and devices has been written with no attention to secure coding principles; hence, it is quite susceptible to attack
3) IBM/Ounce tools quickly scan large amounts of software to identify and help fix the most severe vulnerabilities in software
When seconds count, public safety officials rely on communication via private mobile radio and mobile devices...and Tivoli Netcool software is behind the scenes managing the vital signs of the communications network, not only making sure the network is up and running, but proactively monitoring to prevent any network outages from occurring.
IBM Tivoli Netcool software is used by more than 1,000 service providers world-side to manage service quality and reduce operational costs and time to market. We are also helping service providers address emerging opportunities in next-generation network transformation, fixed/mobile convergence, and IP Multimedia Subsystem (IMS) deployment.
EADS Defence & Security -- a systems solutions provider for armed forces and civil security worldwide -- recently signed a deal with IBM to embed IBM Tivoli Netcool software into the EADS service management platform for multi-technology PMR (private mobile radio) solutions, which include TETRA, TETRAPOL and P25 radio networks, IP core, transmission equipments and application platforms.
How can you take advantage of this capability along with a growing number of partners embedding IBM middleware into their own products to deliver richer solutions at a lower cost? An easy way to do this is by 'OEMing'
A significant part of our growth strategy with our software business are OEM (original equipment manufacturing) agreements, through which you can embed IBM software inside your products to develop new solutions to better meet specific customer needs. IBM's software OEM strategy offers a non-traditional approach to generating revenue for both ISVs as well as IBM.
When seconds count, make sure you have the right technology in place!
Yesterday, the National Transportation Safety Board asked all rail operators to inspect and evaluate their control systems and install technology that could prevent the type of problem that caused fatalities in Washington, D.C. The NTSB stated that what the D.C. system essentially lacked was a real time monitoring system capable of correlating events with control of the asset or rail cars.
This is a huge focus for our team and a key enabler for numerous smarter planet initiatives. Maximo for Transportation is a complete solution for managing all transportation asset types, including locomotives and rail vehicles adding capabilities over Maximo Asset Management.
Leveraging Netcool technology for real-time monitoring and the rapidly accelerating pervasive instrumentation and interconnection of the world’s infrastructure, we are delivering entirely new ways for businesses to organize, operate and differentiate.
While the NTSB is still investigating, it seems apparent that the D.C. system simply failed to detect the presence of a stopped train and did not issue a command to slow which is quite basic functionality of many of our solutions. San Francisco, Miami, Philadelphia, are among the many other systems that rely on such automated systems and in need of immediate review.
The cars in the moving train were some of the oldest in the transit network...Federal officials had sought to phase out the aging fleet because of safety concerns...saying it lacked the money for new cars...
Hersman told The Associated Press that the NTSB had warned in 2006 that the old fleet should be replaced or retrofitted....
This isn't the first time that Metro's automated system has been called into question...In June 2005, Metro experienced a close call because of signal troubles in a tunnel under the Potomac River... Shortly after that incident, Metro attributed the problem to a defective communications cable...
some observations... It is not clear at this point if 1) a red signal for that block of the track was flagged because a train ahead was already on the track ahead and the train from behind violated that signal authority or if the red signal didn't go up to indicate a potential block ahead, which would indicate a signal system failure or 2) the signal system worked right but the computer system failed to apply the emergency brakes on time (since train was operating in automatic mode) and the operator pressed the mushroom button rather belatedly 3) if the train was traveling faster than the authorized speed on this track and hence not providing enough braking time.
As a FYI, WMATA already uses ATC (Automatic Train Control) which to me is a precursor to Positive Train Control (the new mandate).So I am sure the group that looking at PTC is looking at this incident very closely.
The premise before PTC is that locomotives (or any smart vehicle) can take decisions / actions independent of the central Dispatch center based on 1) the data it gets from the on-board sensors, way side sensors and GPS systems for locational awareness and 2) the policies / rules that have already been established on the on-board device. So it doesn't always (doesn't need to anyway) rely on commands from the dispatch center to act in cases like this. (point here is that a "headless system" is already a guiding principle for this architecture).
I can see where this peer to peer system can be an additional input data point in establishing the seriousness of the situation and need to act in this instance. Our work will allow that control to be distributed to the train, so that, should the situation require it, like loss of contact with the central system, the train could communicate with other trains and other signals and execute the central policies around train control without having to be in touch with the central control system.
With all the stimulus funding for infrastructure, there should be a focused effort on replacing or retrofitting these systems with current technology which would have helped to prevent this horrific accident. The technology and solutions exist today.
We have been developing an aviation solution that addresses some of the contributing problems in the Air France event. Our solution is call Advanced Aerospace Solution Environment or AASE.
The AASE was designed to send and receive real-time flight data from the engines, airframe, and other sensors on the aircraft during in-flight operation to ground operations. When one of the many sensors detects a fault, the information about the fault and other related data is sent real-time to the ground central system and recorded. This process also kicks-off a work flow process to have the problem investigated and replaced if needed when the aircraft lands at its destination.
According to media reports, the issue may have been caused by a air speed sensor reporting incorrect information - an event the AASE solution could have detected and addressed.
Right now the FAA and other foreign agencies are trying to locate the "Black Box" flight recorder to help determine the exact cause. Although the AASE solution does not capture the pilots communication and all the second by second sensor data, it could help with information on critical sensors where faults have occurred. This additional information could help crash investigators determine the cause in the event the black box is not found or damaged. It could also shed light on the maintenance history and the frequency the part in question may have been a problem and not replaced.
Some observations that lead me to believe that the airlines can do a better job managing the lifecycle, maintenance, and engineering changes...something our industry solutions addresses. I blogged about this in the past... Remember American Airlines (and others) having to ground their fleet to rush changes or risk compliance penalties?
Let's start with 2 observations:
1) Air France and Airbus apparently couldn't agree on what the maintenance changes should be
2) Airbus was forced to make changes to the pilots manual
Other data points:
The agency said the A330 had sent out 24 error messages in four minutes including one indicating a discrepancy in speed data. It said similar problems had happened before.
Air France said it had first noticed in May 2008 that ice in the sensors was causing lost data in planes like the A330, but that it failed to agree with Airbus on steps to take.
According to Air France, Airbus offered to carry out an in-flight test on new sensors this year but the airline decided to go ahead and started changing them anyway from April 27. It did not say whether the crashed plane had the new sensors but its last maintenance hangar visit was on April 16.
Some of the A330s 50 or so other operators defended the plane's safety record at an airlines meeting in Kuala Lumpur on Sunday, saying the crash was an isolated incident.
Airbus has faced problems with the speed sensors dating to at least 2001, forcing changes in equipment as well as the pilot's flight manual, according to online filings.
In 2001, France reported several cases of sudden fluctuation of A330 or A340 airspeed data during severe icing conditions and Airbus was ordered to change the cockpit manual, according to the U.S. Federal Aviation Administration.
It is still early days, and we have to wait for final analysis but I believe there is room for improvement, given the data we have and the airlines should make steps towards improvement immediately to address these problems.
Did you know that buildings consume 20 percent of the world’s available water, a resource that becomes scarcer each year, according to the United Nations Environmental Program.
Water handling systems are becoming more critical factors in green design, construction and product selection, according to McGraw-Hill Construction’s latest SmartMarket Report. In fact, Water efficiency is quickly becoming a higher priority than other aspects of green building such as energy efficiency and waste reduction.
Efficiencies such as grey water treatment and low-flow plumbing fixtures, provide significant opportunities to build high-tech, low-water-demand projects that create green buildings.
Savings can be significant for cities across the nation. If businesses in California, for example, adopt proper water efficiency measures available today, enough water could be saved to supply San Francisco, Los Angeles and San Diego, according to a new report from the Natural Resources Defense Council.
Business benefits are the key growth drivers including the reduction of energy use (87 percent) and operating costs (84 percent), according to the report. Our team has been leveraging much of the work from smart grid to architect smart water solutions. Our solution improves visibility and the opportunity for control and automation. Understanding and placing better controls on a building's 'thirst' is a great place to start!
IT defense-in-depth security design principles state that one gets better security enforcement when an entity is protected by not just one layer or one component, but by multiple, diverse mechanisms. These and many other IT security principles (such as segmentation of network zones, least privileges) are covered by IT security standards ISO 27002:2005 and ISO 15408. They cover areas such as trusted and consistent identities, authentication and access control, information flow control, audit and compliance and business and IT resiliency. Any energy and utility organization will need to build upon these same principles and objectives for their corporate business and IT infrastructures.[Read More]
Today, at the RSA Conference, IBM announced new security products and services, in response to recent studies from the IBM X-Force security research group revealing that criminal organizations around the globe are developing new attack techniques with alarming speed.
Today’s WSJ reported cyber attacks in the pentagon’s $300B Joint Strike Fighter project and the Air Force’s air traffic control system. The F35 Lightning II fighter program reportedly lost several TB of data (1 terabyte (TB) equals 1000000000000 bytes )related to design and electronics systems used for defense of the plane.
Today’s engineering projects are increasingly deploying more collaborative business models to drive innovation and cycle time. They take advantage of new infrastructures like cloud computing, virtualization and Web 2.0 which provide great advantage but also introduce new risk.
announcement at the RSA conference, coupled with an already strong security portfolio puts IBM in a unique position to protect the world’s critical assests.
Today the WSJ reported that 'Cyberspies have penetrated the U.S. electrical grid and left behind software programs that could be used to disrupt the system, according to current and former national-security officials.The spies came from China, Russia and other countries, these officials said, and were believed to be on a mission to navigate the U.S. electrical system and its controls...The espionage appeared pervasive across the U.S. and doesn't target a particular company or region, said a former Department of Homeland Security official...'
Protecting the nation's electrical grid is a key part of Obama's cybersecurity review. According to the results of a recent NERC survey, Michael Assante, VP and CSO, of NERC(North American Electric Reliability Corporation), raised the concern about the identification of critical assets and the associated Critical Cyber Assets which could be used to manipulate them.
The need is to identify and prioritize grid critical assets according to their relative importance to the infrastructure and then put the appropriate risk mitigation plans in place against these assets.
Current risk mitigation is organized more around single point of conventional failure rather than the type of cyber malware reported by the WSJ. We do,however, have technology available today that we can leverage. We can start with a focus on the intelligent application of tools that have been battle tested on the 'IT Grid' to the Electric Gridwhich can yield much if we can gain better visibility to the prioritized set of critical grid assets that must be protected.
One year ago, today, we acquired Encentuate, Inc. The team from Singapore and Redwood City, California brought best of class Single Sign-On technology to our security portfolio, which provides the ability to log in to internal applications, databases and other corporate systems with just one identity. This is one of the award winning technologies that serve as a building block for our Tivoli industry solutions. Happy Birtday Encentuate![Read More]
A new $787 billion stimulus package by the U.S. government to spend $11 billion to help upgrade the nation's electrical system is on the way.This will help new "smart grids" or "intelligent utility networks" to bring the U.S. power delivery system into the 21st century got a major boost in the stimulus bill that was signed into law this week.
Tivoli Industry Solutions is switched on to this big time with a host of 'entry points' that can put utilities well on the path of en'light'enment. In fact I am in Australia this week speaking to a number of utilities about the same thing. This is a global event that is gaining incredible momentum. Earlier this week I was at an Australian Center for Innovation, complete with intelligent meters, automated switching gear on the poles, portal based control of intelligent homes with supplemental solar and electrical transport that capable of giving back to the grid. The vision is well in place. And we have the strategy and practical starting points to make smart grids a reality.
This years Pulse is destined to be a smash hit. In addition to hearing smash hits from Smash Mouth, you will see smash hits from our many industry focused sessions including:
12 Breakout Sessions with a focus on key Industries: Banking, Utilities, Retail, DefenseCommunication Service ProvidersAerospace, Automotive, Chem & Petroleum, andElectronics. Customer speakers include: Bank of Tokyo, Harley Davidson, Ricoh, Cobb EMC, Telecom Italia, US Centcom, Casas Bahia
And that's not all check out the Demo zone ( ISM for your industry ) on the expo floor
Today, more than ever, the top priority is to figure out ways to preserve capital and cut operational expenses.
By attending Pulse, you can learn from your peers new ways of deploying service management solutions which could have an ROI benefit 10 times higher than the conference cost. Learn about best practices and avoid pitfalls, and improve time to value.
IBM Service Management from IBM Tivoli® software is an integrated approach to service management, offering comprehensive tools and processes that can help drive competitive innovation. To find out more check out our industry solutions website.
If you haven't done so already, you should consider signing up for Pulse.
We will be demoing our industry solutions and holding breakout sessions. Every member of my team will be presenting their work by industry along with customers we are working with.
It is day break. From the view of my 36th floor hotel room, NYC looks a bit desolate and cold with snow scattered across the rooftops. I am here at the National Retail Federation’s 98th annual convention at the J.K. Javits Center. Retailers are amidst the most challenging environment experienced in decades. Macroeconomics, competitive and regulatory pressures, technology challenges, and conservative customers are among the many challenges facing the retail industry in 2009. Lee Scott, CEO,Wal-Mart, addressed over 3,000 retailers from around the world attending the event. He said " The next six months will be extraordinarily challenging. " It looks like winter will not end too soon.
To survive in this business climate, there is almost a mandate for adaptation to fundamental shifts in markets and consumer behavior and applying technology in new ways to drive growth and improve security all while reducing overall cost. Perhaps that is why there are so many retailers at this conference.
Our industry solutions team has been working on solutions that help retailers differentiate in the way they need to! ie: do more with less! On every continent, in practically every industry, IBM is helping organizations rethink the way the world works. Intelligent, dynamic infrastructures are key to staying competitive in today’s world. New services ( web channels, social networking, etc.) , new technologies (POS, global broadband, 3-D internet, Web 2.0, geo spatiality, etc.) , and converging operations & IT ( pervasive devices, RFID, business analytics, SOA) are among the way we help enable our customers. Fortunately our approach also addresses managing the integration of legacy systems, silo’ed business units, fragmented data, compliance and business regulations.
Our solution strategy provides an offering based on industry expertise and best practices. We provide a framework for transformation that can accelerate the deployment and integration of multiple retail solutions. Highlights of IBM’s Retail Integration Framework include: Integrated industry software platforms, pre-build solution accelerators, open standards, an ecosystem of business partner content, smart SOA foundation, and an information ‘agenda.’
In order for Retailers to deliver business services securely and efficiently, we provide the world’s leading service management capability. This capability includes visibility, control, and automation.
How can you manage what you can’t see? Our solution includes dashboards for business and IT events for monitoring the health of today’s multi-channel retailing business including the ability to drill down to underlying infrastructure. And we provide a single view for security, compliance, and governance.
Once you see it, you can control it! The ability to ensure secure transactions across multiple shopping channels while protecting data and customer privacy is key. Features include management of and access to information across the business.
Opportunities for automation are key to lowering cost and delivering a superior shopping experience. Problem determination and resolution, security, provisioning of new services and retail applications are a few examples of ways to really drive savings and productivity...for a little warmth this winter.
What weighs 35,000 lbs, rests 55 ft off the ground, and is can prevent 18 tons of carbon from being released into the air? A very green dragon that can hold it's breath?
Kind of...Ricoh has launched an eco-friendly billboard in Times Square. Instead of being connected to the electric grid, the 47x126 foot board is powered by 16 wind turbines and 64 solar panels. The billboard, will generate its own electricity, a first for Times Square.
When it comes to leadership by example, Ricoh is the real deal. Spend some time on their web site http://www.ricoh.com/environment/ to appreciate the extent of their commitment.
The rapidly accelerating pervasive instrumentation and interconnection of the world’s infrastructure and the emergence of entirely new ways for businesses to organize, operate and differentiate, is transforming the competitive landscape. This is why I am on a plane to meet with the top technical team of a utility company to discuss how we can work with them to accelerate their business forward.
Sam Palmisano in his speech to the council on foreign relations last week, talked about A smarter planet, the next leadership agenda. Reference the New York Times article , by STEVE LOHRPublished: November 6, 2008. Sam Palmisano's call to action was a compelling one citing reasons like how much energy is needlessly wasted. For example: Did you know significant electrical energy is lost because of inefficient power generation and grid management? The inefficiencies in our current grids are systemic. With little or no intelligence to balance loads and monitor power flows, every year, grids around the world lose enough electricity to power India, Germany and Canada!
Hundreds of billions of dollars are wasted generating energy that never reaches a single light bulb.
400B kWh are wasted by consumers each year due to insufficient consumption information.
Sam also cited examples including: How gridlocked our cities are, How inefficient our supply chains are, How antiquated our healthcare system is:, How our planet's water supply is drying up…And, of course, the crisis in our financial markets…need I continue? Technology(in part) got us here and technology can get us out! Smarter industry based solutions are possible today.
You may have noticed that The Tivoli portfolio has been expanding to provide what is needed to manage the world’s infrastructure(beyond IT) Leveraging the breadth and depth of IBM’s products and services, Tivoli is uniquely positioned now to manage the world’s infrastructure, to deliver a smarter planet, to deliver IBM Service Management for Industries around the world….
Managing the World's Infrastructure
Let me elaborate on what I have stated - we leverage the full suite of Tivoli products as the building blocks of our solution work. The main focus of our work is on making service management more relevant for each industry, with easy to begin,entry points based on unique needs of that industry.
Today, SOA is at the heart of business transformation( in that SOA, for eg. provides greater flexibility to compose new business services ) and so Tivoli Industry Solutions largely uses SOA as a foundational architecture.
We also base our solution architecture on IBM’s Industry Frameworks which are software-based platforms based on business specific usage patterns including industry-specific extensions, business and technology standards and an ecosystem of independent partner assets, guided by industry and subject matter expertise, and a global delivery model that leverages Service, Software, Hardware from IBM and business partners.Putting Service Management in an industry context has been a significant amount of work but absolutely critical for the solution required for today’s challenges.
We do it by enabling better VCA (Vision, Control , and Automation) Isn’t there a saying that goes something like, if you can’t see it or you can't measure it, then you can’t manage it(or something like that anyways)… let me give a specific example: Recall how much energy is lost because of inefficient power generation and grid management. The impact of making the grid just 5% more efficient would be equal to removing the carbon footprint of 53 million automobiles! Better visibility and real time control of the grid is clearly needed and a great place to start. We are working with utilities on a solution to drive Visibility that will extend from IT Networks across the electric grid that will ultimately transform the transmission and distribution system into an intelligent (or smart) grid. We are working to improve control to pinpoint problems with event correlation across the grid and IT infrastructure and drive more automated problem resolution and, for example, provisioning of advanced meters that will provide better visibility to utility customers. There is huge potential here as well. One study shows that as much as 170 billion kw are wasted due to lack of visibility to residential customers.
Tivoli Industry solutions is rapidly evolving. Our first phase was focused on increasing our utility industry understanding and credibility, build out the Tivoli assets for the initial plays and complete initial validation. We are now advancing to real implementations and this is where it will get very exciting. Exciting not only for the impact that our work will have but also exciting in the part we are playing in the next leadership agenda - a smarter planet.
Today the SecureStore framework from IBM was announced...a new solution to help retailers reduce losses caused each year by physical theft, electronic data breaches and compliance violations.
According to a 2008 National Retail Federation Organized Retail Crime Survey, 85 percent of retailers surveyed indicated they had been victims of organized retail crime in the last 12 months! That translates to $30 billion in losses per year, according to the FBI.
The SecureStore framework is a converged security and compliance framework for protecting against online and physical risks that can help retailers reduce losses from theft, prevent brand and financial damage from data breaches and help reduce the cost and complexity of complying with PCI and other regulations.
We were part of the SecureStore team that insured that the right features from the Tivoli portfolio were leveraged. For example, among the many features, SecureStore pulls together security offerings from ISS, Rational and Tivoli product line to help protect databases and applications from network-based threats. That means less work, less loss, and more value for our customers.
Gartner has positioned Tivoli in the leader's quadrant in three of its reports: Magic Quadrant for Enterprise Asset Management for Manufacturing, Transmission and Distribution Enterprise Asset Management, and Power-Generation Enterprise Asset Management Software. It speaks to our ability to deliver value to specific industries and meet a wide variety of EAM requirements.
EAM, according to Gartner "...includes work order creation, planned maintenance, maintenance history, MRO inventory and procurement, as well as equipment, component and asset tracking for equipment. In its most-evolved form, the functionality is extended by the addition of basic financial management modules, such as accounts payable, cost recording in ledgers, and human resource management for rostering and skill recording."
Gartner evaluates completeness of vision and ability to execute, a global presence, a large installed base in manufacturing, strong viability and a combination of rich features including: functionality, interfaces to many different ERP (and supporting EAM) applications, and a capable and global implementation partner community.
The Hudson River, or the Great Mohegan as it was called by the Iroquois, is a 315-mile river that runs through eastern New York, less than 10 miles from my house. Like many rivers, it is slowly making a comeback from many years of pollution and abuse.
The combined expertise of IBM and academic and government partners, is providing a first-of-its-kind information infrastructure that can collect, sort, analyze and graphically portray information from continuous streams of real-time physical, chemical and biological data from hundreds, possibly thousands, of sensors that will be installed in the Hudson River.
Real-time monitoring and observation technologies provide new ways of looking at phenomena at multiple levels of resolution. A networked array of sensors in the river, perhaps one every 100 meters, will provide the data necessary to locally observe spatial variations in such variables as temperature, pressure, salinity, turbidity , dissolved oxygen and other basic water chemistry parameters.
The measurement of dissolved oxygen in the Hudson River, for example, on a continuous time basis will indicate how a local region of the river may be able to support biological organisms. All of these sensors transmitting information in real-time will result in massive amounts of data and will leverage Stream Computing system. This high-performance computer system rapidly analyzes data as it streams in from many sources, increasing the speed and accuracy of decision making that could include the ability to visualize the movement of chemical constituents, monitor water quality and protect fish species as they migrate, as well as provide a better scientific understanding of river and estuary ecosystems. The goal is to ultimately translate that knowledge into better policy, management and education for the Hudson River and for rivers and estuaries worldwide.
Speaking of PCI, 11 people were charged yesterday with stealing more than 41 million credit and debit card numbers, cracking what appearedto be the largest hacking and identity theft ring ever exposed. Businesses affected included:DSW, OfficeMax, Barnes & Noble, BJs Wholesale Club, the Sports Authority and TJMaxx. Sound familiar?
Theyused a technique called "wardriving", which involves the simple act of cruising through shopping strips with a laptop looking for accessible wireless internet signals. When a vulnerable network is found, a"sniffer program" is deployed and bingo - credit and debit card numbers are captured as they move through the retailer's processing network.
One of the most important attributes for a successful retail site is trust. No where can you find a more comprehensive set of products and capabilities to deploy the 12 steps for successful PCI implementation [Read More]
Today ACI announced that the latest version of their software for online payments processing offers standard support for IBM's database, middleware and security capabilities on the IBM System z platform.
It also features enhanced security and a more flexible infrastructure to easily accommodate future updates and compliance regulations such as the latest Payment Card Industry (PCI) Data Security Standard (DSS)- an area our team has been focused on.
The strategic alliance announced by ACI and IBM in December 2007 is focused on technology solutions to help financial institutions. IBM's flagship mainframe capabilities together with ACI's payment engine enable complex and disparate networks for the industry's most powerful virtualization, security and scalability. This is key to the growth and security of Financial institutions.
Verizon sold landline operations earlier this year in largely rural regions of New England so it could concentrate on faster-growing parts of its business like Verizon Wireless and its FiOS high-speed broadband service. Verizon now owns 700 mhz band spectrum across the country. This is a spectrum that has very good propagation and penetration characteristics, a great option for rural areas. Not that towers are cheap, but they're certainly less expensive to own than a network of copper wires that go from a building in every single town to every single house in that town along poles or in trenches. As an aside, the universal service fund, the couple bucks you pay every month that seems to be tacked on to every phone line and every phone bill, goes to fund, in part, cell tower construction in rural areas(ie: sections of the interstates that have trees around them.)[Read More]
Verizon Wireless announced last year that it would open up its network for any company to leverage!
Industry watchers anticipated market leading, high profile features around low cost international calls and Google applications.
It it interesting to note that the first to take advantage of the open network was a machine-to-machine device and automated system. Is this the next evolutionary phase of devices on the open network?
What was this device and who made it?
A wireless device from SupplyNet Communications, a 21-employee firm in Schaumburg, Ill., which certified under Verizon's Open Development Initiative.
Their battery-powered modem connects to a sensor that dips into large storage containers, like construction-site diesel tanks or tanks of shortening at a food factory. When a tank runs low, the modem zips off a text message to SupplyNet, which alerts the customer that it needs a refill.
In any profit-making enterprise, minimizing the time between the moment the goods have been sold to the time payment is collected is crucial for maintaining good cash flow. The importance of keeping accounts receivables to a minimum is more sensitive in industries which depend on volume-sales with razor-thin profit margins. Let's consider Supply-chain-management in such environments.
A PC manufacturer is in the business of assembling "custom" built PCs receiving customized orders on the web. The firm buys PC components from hundreds of vendors using a 'Just-in-Time' inventory model. Because vendors sell in small batches, they need payment on delivery - no long accounts receivable credit cycles. Payments flow continuously between the PC maker and hundreds of global vendors. In a modern-day efficient supply chain management environments, Straight-Through-Processing between buyers and sellers, commonly abbreviated in payments parlance as STP, are a prerequisite for the chain to function efficiently. No human interactions are expected as invoices and payments exchanges transact between parties.
Consider payment transactions between the PC manufacturer and a hard drive manufacturer, assuming invoices are paid through bank-to-bank automated payment transactions.
When payments get lost or delayed, the originating bank (buyer) and the receiving bank (seller) respectively have to probe deeply where payments are stuck and where the delays occurred. The problem doesn't end there- bedlam occurs all over. When payments are delayed, the hard drive maker runs into negative cash flow situations, and is then subject to angst from its own vendors, stopping hard drive supplies to the PC maker. On the other end, the PC manufacturer shop floor comes to a grinding halt for want of hard drives. Production managers, buyers, accounting and shipping personnel spar with each other, pointing fingers. Repeated occurrences of such supply-chain payment malfunctions ultimately bring loss of revenue and loss of reputation for the banks.
Banks can alleviate such situations by deploying a robust monitoring solution across the enterprise. Tivoli Monitoring comes in many flavors and its abstraction of data being monitored caters to the needs of the observer.
An operational IT admin may want to monitor CPU utilization, memory usage, disk usage across the swath of heterogeneous platforms and technologies in the banking data center.An application developer or performance analyst may want to understand the decomposition of a payment functions into transactions the application memory usage pattern and the response times of individual requests. A SOA architect may want to analyze relationships between payment service requests and the implementation artifacts such as J2EE beans, CICS calls, and database requests.. A business analyst may want to monitor payment processes to spot payment bottlenecks, inefficiencies and duplication of functions
Tivoli Monitoring solutions address them all!
Lack of monitoring increases operational risk for banks. This can cause delays in payments, that, if left unchecked, indirectly increases intraday-credit risk for the banks. Delays in payments can affect the buyer's bank, seller's bank, the buyer and the seller. Payment services monitoring becomes crucial here. Tivoli Monitoring tools allow integrated payment solutions to function smoothly by overseeing their operations. This lowers payment costs- a huge profit eater. Monitoring provides a higher service quality to banking payment services and results in more productive, efficient STP throughputs. Faster payments become a key differentiator to the bank.
Hannaford, the large grocery chain based in Maine(where we often shop) had 4,200,000 credit card numbersintercepted as they were being transmitted last month from store point-of-sale systems to their payments systems. The credit and debit numbers were intercepted and then transmitted in batches to a location overseas.
Hannaford claims to be PCI(Payment Card security standard) compliant, although, that has not been independently validated. For sure, PCI is critically important and goes a long way to protect card details but to insure protection of transit and payment systems, where hackers apparently are now focusing, you have to go beyond PCI! To Hannaford's credit they are now doing just that!
I was with a number of large banks in a financial security conference in Milan, Italy this month to study this issue. Our Tivoli architects have teamed with IBM ISS (internet security) to cover the 12 major areas of PCI compliance. More importantly we have products that go beyond PCI to provide more holistic protection. We are also developing this capability with companies such as ACI that providebanking applications.
After all, a supermarket 'chain' is only as strong as its weakest link, and it only takes one unmonitored port, for example, to destroy the credibility and trust of an enterprise.
American's (AA) problem and other Airlines' cancellation of flights stems from a September 2006 airworthiness directive (AD), based on a July 2006 Boeing Co. service bulletin, required airlines to inspect the planes (MD-80) within 18 months and do any required modifications.The 2006 directive said the work was needed "to prevent shorted wires or arcing at the auxiliary hydraulic pump, which could result in loss of auxiliary hydraulic power, or a fire in the wheel well of the airplane; and to reduce the potential of an ignition source adjacent to the fuel tanks, which, in combination with flammable fuel.”
Whose fault was it?
Was this a case of AA failing to comply with the AD? It appears that AA performed the inspections and the work was approved by a different FAA inspectors that where assigned to AA. But the new inspectors did not agree with the approval records and hence the mess. So, was this more of a FAA auditing problem or a problem of AA not doing the inspections? Evidence points to the FAA , but AA paid the price...
What can be done to mitigate future related risks for the airlines (and the passengers)?
Putting all the political FAA and AA issue debate aside, this shows how important having the “Best” Asset Management System is. In Tivoli's Maximo Configuration Manager for Aerospace solution, service bulletins and airworthiness directives are entered and associated to each related aircraft to have maintenance work performed. As part of the process, all work, materials, costs and documentation (including pictures) are recorded and time stamped for each asset. It would have to include, who did the work and who approved the work. We are investing a lot architecting such solutions for airlines. The use of Maximo for Aerospace solution could significantly help companies like AA, to show what work had been performed and on what specific assets.
Banks have been in the headlines recently. Most of the news is not what banking institutions and investors want to see. For sure this is a global event that is being felt around the world. Europe has not been exempt with highly esteemed institutions such as UBS recently stating they will take yet another multi billion write-off. More than ever, cost reduction strategies and the implementation of better management is required.
So what is the good news? Payment Systems initiatives such as The Single Euro Payments Area (SEPA) initiative for the European financial infrastructure are an area of great promise for cost reduction and efficiency. According to Wikipedia, A payment system are the procedures and associated computer networks used to settle financial transactions in bond markets, currency markets, and futures, derivatives and options markets, and to transfer funds between financial institutions.
The SEPA project aims to improve the efficiency of cross border payments and turn the fragmented national markets for euro payments into a single domestic one: SEPA will enable customers to make cashless euro payments to anyone located anywhere in the area using only a single bank account and a single set of payment instruments. The project includes the development of common financial instruments, standards, procedures, and infrastructure to enable economies of scale. This should in turn reduce the overall cost to the European economy of moving capital around the region (estimated today as 2%-3% of total GDP).
However, there is a cost of implementation and the expense of payments systems is compounded by global influences that are forcing significant regulatory changes as well as customer demands for easy, quick, and transparent transactions. Implementing an efficient payments system that can manage the integration of various payment services through a common platform, can streamline operations, helping financial institutions to focus on innovation and growth.
Solutions based on service-oriented architecture(SOA), such as the IBM Payments Framework, answer the call for global initiatives such as SEPA. Financial companies, however, also need a way to manage the rich functionality offered by SOA based frameworks. Our Tivoli, industry focused solutions, provides such management in four critical areas: Security Management, Performance and availability monitoring, Service Management, and Risk and Compliance Management. Using Tiovli products as building blocks, we have architected what I like to call the Management Services Bus that can be applied to any payments framework.
This Tuesday we will see who will gets the power in the primaries. Last Tuesday we saw who lost the power: 584,000 customers in Florida! Not a pretty sight. The good news? 66% had power restored within an hour, 90% within two hours, and virtually all power restored in time for dinner. Most importantly, the nuclear reactors did what they were supposed to and protected themselves. All-in-all very significant when you consider that the outage involved 3,400 megawatts of generating capacity: 26 transmission lines, 38 substations, and three major generation plants including Turkey Point. You have to give credit to Florida Power & Light Company. Its' reputation as a high quality, efficient and customer-driven utility company was unfortunately put through quite a the test that, upon reflection, I think many people in Florida should feel fortunate about them passing. It could have been so much worse.
So what happened? Who turned out the lights? Well, apparently this was caused by a single individual(not a terrorist) but rather an employee. Chalk it down to human error! Looks like a field engineer, fixing a switch, went a bit too far disabling relays. In most of the industry's I work with, human induced problems now accounts for the largest and fastest growing percentage of errors companies face. We all know that part of the human experience is we do make mistakes. "To err is human..." "If you are not making mistakes, you are not trying hard enough...", etc... Of course, when it comes to critical systems such as power, we have to see this as an opportunity to learn and to apply more automation or (autonomic) responses and procedures for faults thus reducing the opportunity for this kind of human error to repeat itself. That is very relevant to the solution architecture we are working on. For example, the ability to combine recently acquired Maximo technology with fault and topology knowledge provided by Tivoli discovery and monitoring enables us to drive more intelligent automation based on these types of learning.
You know, it is only a matter of time before it happens again. Remember the last massive power outage in 2003, when about 50 million people were left without power across the northeastern United States and Canada? I do!(I lost a whole freezer full of food in that one) This is indeed a critical area we continue to focus on. We have a ways to go but it is encouraging that we are making progress in continually improving management systems to learn, to better protect and to reduce response time to such events.
A metamorphism has been quietly taking place down the hall in the printer room. Printers are quietly proliferating into network connected MFPs (Multi-Function Peripheral) devices with numbers in the 10's of thousands(and growing) in today's enterprise accounts.
So what else is sitting in the print station besides ink and paper? How about a network connected CPU processor, memory and a serious hard drive that is running Linux, Apache and PostGreSQL?
'That networked multifunction printer sitting innocently in the corner of your office just might be the most significant entry point for hackers to hijack sensitive data from your business' according to Ryan Naraine in a recent
'Even worse, security researchers warn, they are a forgotten risk in every enterprise, featuring hardware that combines several functions in a single unit—fax, copier, printer and scanner.'
"A compromised [multifunction printer] is dangerous for a number of reasons. First and foremost, no one in the enterprise pays attention to them. That lack of visibility makes for a very attractive attack platform," according to Brendan O'Connor, in a presentation at Black Hat in 2006.
So what are we doing about this serious enterprise risk as the black belt team of Tivoli industry Solution Architects? A lot actually! We are working on a security framework for networked MFPs. We are designing security into this space(aka management by design), as opposed to throwing security products at it, in order to deliver enterprise class protection that leverages the full capability across Tivoli and IBM.
In the absence of a 'killer' app, it looks like IMS will quietly replace standalone and disparate systems that are currently deployed over some time. We believe its not a 'killer' app that is going to drive IMS deployment, its going to be a 'killer' business model.
The latest generation of cell phones, (like the iphone) , has made web access much easier. Deutsche Telekom reports that iphone customer data downloads are 30 times greater than their other cell phone users. IMS is the vehicle whereby those mobile browsers can be delivered with location aware content, especially as they go from wireless to wi fi and back. What this means is that instead of competing on price in a maturing market, wireless service providers can now take what they know about the user (and where the user is!) and go after some of the advertising revenue opportunity. For example, information about the closest gas station or restaurant.
This web interface, group and presence arms race is already on. Google is bidding on wireless spectrum and developing an open os for handsets, they see very clearly that the carrier has a lock on the user and his location and they are trying to break that lock.
When it comes to 'killer' business models, it is like pushing the steamroller down the hill. Look at what just happened when Verizon came out with a new price plan that drives a new business model. Within 8 hours their two major competitors had matched it!
Sweet! On Valentine’s Day, a year ago, IBM acquired the Vallent Corporation. Vallent's telecommunications software, combined with IBM Tivoli’s Netcool assets, created a unique portfolio of wired and wireless network management products and services.
Adding Vallent’s technology has provided an integrated portfolio of service assurance software to help communications service providers manage fixed, mobile or IP networks.
In Industry Solutions we have been working with Vallent to enable a more intelligent and complete view of a network. For example, consider a simple voice service that a wireless service provider offers to its customers. Once initiated, a single call must cross multiple, wired and wireless networks just to establish and maintain a call. Every part of the network must not only be available, but also perform properly to assure service. If not, the customer might experience a dropped call or be unable to understand the conversation. Vallent helps service providers manage performance and quality at the network, service and customer levels.
"In a rare public warning to the power and utility industry, a CIA analyst last week said that cyberattackers have hacked into the computer systems of utility companies outside the United States and made demands, in at least one case causing a power outage that affected multiple cities.
"We do not know who executed these attacks or why, but all involved intrusions through the Internet," Tom Donahue, the CIA's top cybersecurity analyst, said Wednesday at a trade conference in New Orleans... "
Our Tivoli Industry Solutions architecture team for the Intelligent Utility takes this kind of news seriously.
The Tivoli Security framework provide a comprehensive protection against isolating control networks in industrial environments such as power generating stations, water treatment plants and gas industries. Starting with operating systems, Tivoli products such as Tivoli Access Manager for Operating Systems provide a layer of authorization policy enforcement in addition to that provided by the UNIX(R) and Linux(R) operating systems. An administrator defines additional authorization policy by applying fine-grained access controls that restrict or permit access to key system resources. Controls are based on user identity, group membership, the type of operation, the time of day or the day of the week, and the accessing application.
User identity management and provisioning entitlements are managed through a robust role based access control product called Tivoli Identity Manager. Identities are vetted with a stringent process using a Trusted Identity framework to provide identity-proofing before enrolling contract laborers. Web applications managing utility controls can be finely tuned to adhere to strict separation of duties and role and rule-based access control policies. Tivoli's Federated Identity Manager establishes a circle-of-trust to ensure only the most stringently vetted identities from outside the utility company can come in through the IP networks to access secure resources such as switchgear control switching centers and equipment. To complement these enforcement products, Tivoli provides a range of audit and compliance management products such as Tivoli Security Operations Manager and Tivoli Compliance Insight Manager to track operational activity, correlate events generated by the security infrastructure as well as perform compliance monitoring analysis on privileged user activity.
Together, Tivoli's products reduce the risk of unauthorized entry into the utilities control networks.
I am a fan of the Die Hard series (and that genre of movies.) The last film in the series Live Free or Die Hard did not disappoint. It was a worst case scenario security breach, that drives home the point that we cannot spend too much time thinking about security of the systems we are continually evolving.
While touring an energy company’s distribution center a few weeks ago, questions arose about how the company secures its SCADA (Supervisory Control and Data Acquisition) and process control systems. Of course this particular energy company goes to great lengths to isolate the distribution control systems from the corporate network, to diligently perform intrusion detection, and to rigidly enforce identity life cycle management.
The United States government is also very interested in how the owners and operators of bulk-power systems have either taken or are taking appropriate steps to protect against cyber-security vulnerabilities. Energy and utility companies are evolving to intelligent grids with integrated business and control systems that require access by a greater number of users. The concern is that as the utility grids become more interconnected to the Internet, run of the mill hackers and even terrorist groups will have greater opportunity to attack power generation, transmission, and distribution centers. A succession of minor disruptions to the flow of electricity flowing across power lines and transformers into homes and business has the potential to greatly impact the profit margins of energy and utility companies.
The problem has gained the attention of the National Cyber Security Division (NCSD) at the U.S. Department of Homeland Security, the Federal Energy Regulatory Commission. Federal regulators have issued a directive which:
'…requires all generator owners, generator operators, transmission owners and transmission operators that are registered by the North American Electric Reliability Corp. and located in the United States to provide to NERC certain information related to actions they have taken or intend to take to protect against' similar cyber vulnerabilities, according to the notice...'
While this is good step in the right direction, I think American energy and utility companies will need to take a good hard look at how they can better thwart future cyber attacks of the energy infrastructure.
At a point in the past we were focused on root cause analysis, but it turns out that the root cause of the problem is frequently outside the system, here's an example...
It's a few minutes before midnight at a cable company. The plan is to test the battery backup by cutting off the power. Someone is standing by the big junction box and ready to cut off the power to the street. (Over the past few years the focus has been on adding devices to the network and not on maintaining the batteries that backed up the street power...you get the picture...)
The clock strikes twelve and the lever is thrown, the power doesn't even stutter and the entire head end switches over to battery backup....success!....then someone says, "what's that smell?" uh oh, it looks like the batteries are cooking off...no problem, back they go to street power with a flick of the switch....meanwhile,a couple blocks away, a transformer turns into a roman candle. turns out they'd crossed some electrical line with the load rating of the transformer that served their facility.
The power goes out
Thousands of subscribers marooned
It is now a couple minutes past midnight and the cable company has gone from a perfectly functioning head end serving thousands of customers to a cable tv black hole...all without having a single problem ( outside the ones they made for themselves.)
Regularly scheduled preventive maintenance makes such a nice difference, doesn't it? even with cable network assets...The work we are doing in Tivoli Industry Solutions is championing the convergence or IT and non IT asset management into industry focused solutions.[Read More]
Our Software Group architecture represents the careful coordination and combined wisdom of our industry Sector organization, Websphere and Tivoli organizations. We have working on combining fault and performance management for our Next Gen service assurance architecture. We always have to care about fault but the high availability, cross function and cross vendor integration requirements, and emerging technologies involved in creating a NexGen service mean that performance issues are critical to delivering NexGen services. Thanks to our involvement in the Service Model workgroup and the creation of some service models, we’ve been able to inform some of the work that has come out of that group and move us a little more rapidly toward the delivery of software that combines and correlates fault and performance for network management.
Another important thread that goes through this architecture is the convergence of system and network management. In the process of working with Service Providers we were able to see two things, one; carriers want to treat general purpose hosts running general purpose operating systems and specific applications as network devices performing specific tasks that use SNMP for events and counters related to the performance of those tasks, two; that there are some obvious problems with an approach to managing systems that doesn’t treat them as systems and leverage what we know about managing systems.
We also discovered pretty early on that security is a critical part of NexGen service assurance, first; because Denial of Service attacks have critical effects on device and system performance, and second, because these are income generating services and revenues that ride on being able to deliver services to paying customers and deny services to those who don’t pay or aren’t customers.
As we face the question of how to converge our systems and network management styles and capabilities, our customers are facing the same challenges. What is exciting for us is that we, as a solutions group, get to participate in the cross product/cross platform/cross customer convergence efforts and if we get it right enough soon enough, we’ll be able to help our customers with the same problems.[Read More]
Providers are challenged with trying to deliver more services more quickly. While they have many services that depend on successfully integrating hosts and network devices (SMS, VOIP, VOD, IPTV, etc) they are moving toward creating a generalized service delivery platform, IMS. While this is going on they are struggling mightily to drive the costs out of operating their networks. Today, they have management silos for their voice, transport, and IP networks, silos for fault, performance, and security management, and silos for IT and network operations management. IMS overlays these silos and abstracts the services from how they are delivered. It is these two factors, 1)IMS that overlays yet critically depends on many of the silos working for it to work, and 2)the growing understanding that cross silo troubleshooting requires people to get on the phone, and that costs time and money, that are driving providers to begin looking for ways of assuring the delivery of the services and breaking down the management silos.[Read More]
The Solutions Experience Lab features many cross-industry solutions. When you take a tour of IBM's Solutions Experience Lab (SEL), in Austin, Texas, it's like stepping into a technology playhouse for adults. Guests visit a "kitchen," "garage," "hospital" and "living room," where you can interact with the latest IBM technologies. The habitats are staged like a high tech movie set(complete with lights, sound, and action), but the solutions are real.
The SEL is now featuring some of our IUN related work including:
- A WebSphere, Tivoli, DB2, Sametime Connect and System x energy and utilities solution that controls power usage.
- A pervasive security/privacy solution based on Smart Surveillance System, IBM Research analytics, Tivoli, DB2 and WebSphere.
Let me give you an example: In the smart surveillance demo, Tivoli monitoring software hosts a digital ticker that streams electric grid status in real time. Lab technology monitors, not just the computers, but also the Smart Surveillance Solution running on IBM System x servers.Smart Surveillance applications, such as virtual trip wires, shift surveillance vigilance from humans to security solutions that can stay alert 24/7.
Today we are celebrating an important milestone - the one-year anniversary of the MRO Software acquisition. This was a unique acquisition, as it spanned Software Group (SWG), Global Business Services (GBS) and Global Technology Services (GTS).
Through extensive investment, both GBS and GTS have expanded their Maximo practices across the globe to respond to the growing need for Maximo implementation and application management services. Our service delivery capabilities have been the key differentiator for many customer successes.
Development has delivered against the product roadmap including Maximo v6.2, Tivoli Service Request Manager, multiple industry solutions and Maximo technology being leveraged throughout the Tivoli portfolio. Our product roadmap will deliver the convergence of enterprise and IT asset management, and we're eagerly anticipating v7.1 of CCMDB with Maximo in October and v7.1 of the additional asset management products in 1Q08.
All MRO customers have been transitioned to IBM Software Support, where they are receiving a level of support that is exceeding expectations and differentiating IBM in the marketplace.
Maximo World 2007 was a huge success with record-breaking attendance. Our customers and partners have shown us they are reinvigorated about the future of Maximo with IBM.
To top it all off, ARC Advisory Group ranked IBM #1 in market share for Enterprise Asset Management and IDC positioned IBM Maximo in the leadership quadrant for both Power Generation and Work and Asset Management.[Read More]
Our team just returned from the SIBOS show in Boston this week. Thanks to all those that visited our Booth #F47, where we demonstrated a payment solutions framework, consisting of IBM and Business Partner components which allows customers to progressively transform their payments infrastructure. This accommodates change nondisruptively for regulatory demands, such as, SEPA or to enhance their business process for competitive advantage. The IBM Booth at Sibos introduced the elements which make up the IBM SOA Financial Services Payments Roadmap. These included our thought leadership, partner content and SOA foundation extended for payments which are part of the IBM SOA Financial Services Payments Framework.[Read More]
As an aging asset myself, I am always on the lookout for good anti's... Anti-virus, anti-spam, antioxidants, antidotes, and even anti events.It seems to me that the ANTI
, a contemporary live-art festival held in Kuopio, Finland, would be a very cool rejuvenating experience.
Utility companies face a triple threat of aging assets, workforce, and IT systems which we are reminded of with every outage or degradation of service. The good news is there is antidote for these aging assets which can be found in software - specifically Tivoli Software. With a recent increased focus on industry solutions and service management and acquisitions such as Micromuse and MRO very effective antidotes are indeed emerging.
For example, consider IP addressable assets communicating via wireless protocols to cell relays that in turn communicate via broadband powerline connected to customer information systems, geospatial informations systems and it monitoring systems. Whether you are talking about power, water, or multi-media services, more and more of the underlying infrastructure is becoming IP addressable and that means they can be monitored and managed as a network device. The combination of Maximo and Netcool technologies with Tivoli core capabilities creates a powerful antidote to drive down cost and increase automation in the aging infrastructure.[Read More]
IBM Service management(ISM) can ensure the performance, reliability and security for manufacturing based solutions. Let's look at the automotive industry for example. There is a transformational restructuring occurring within all auto companies to stop market share losses that have also resulted in failures of lower tier suppliers, and in turn threaten large suppliers and raise the cost of manufacturing, overall. ISM for Manufacturing Productivity Software Solution(MPSS) can help.
First let's take a look at MPSS. IBM's MPSS is a solution enablement framework, intended to accelerate and facilitate the creation of manufacturing solutions for the automotive industry that integrates the factory floor with suppliers and other systems in the company(such as order management, inventory management and quality systems.) MPSS does this by providing a framework, templates, and tools for integration of existing applications and creation of new applications based on a Services Oriented Architecture (SOA).
What value does ISM add to MPSS? ISM provides the ability to define and automate key processes. The Change and Configuration Database(CCMDB), for example, provides the ability to discover all configuration items and their relationships, a platform for designing and implementing workflows, and best practice processes for change and configuration management. Another example is the The Tivoli Availability Process Manager, that can add best practices workflows for availability management, incident management, and problem management which are key to managing the performance, reliability and security for manufacturing based solutions.
Playing dodge with 50,000 foot cumulonimbus thunderheads is not really my idea of fun but
that pretty much sums up my flight into Houston today. Texas has had so much rain lately!
There have been a lot of stories published on the weather in Texas but
here is a story(probably one of many) that has gone largely untold.
It was 1:00 AM in the morning when a neighborhood in the Dallas-Fort Worth area was hammered
by 60 MPH wind gusts, severe lightening strikes, and over 4 inches of rain during a one hour
period. Just when the weather was easing up a bit, two loud explosions were heard that
shook one house like an earthquake, terrifying the occupants. A quick search within the
house did not reveal any damage.
Later that night the doorbell rang. An electric company technician, standing in the driving
rain, explained that half of the community was without power and that they suspected that
the problem was in the backyard of this particular house.
As it turns out, the explosions were caused by a tree falling into the utility power pole.
Most power company monitoring systems are unable to pinpoint exactly where problems
originate, but can only narrow it down to a probable area. Good old fashion footwork and
visual inspection of poles is how the source of the problem is often determined. The power
was restored by 6AM but not with out a few more explosions and some very dangerous repairs
in the pouring rain by a crew of four men up on the poles.
There is no shortage of appreciation from me for those utility technicians that are dispatched in
the middle of the night during storms to restore power. We are currently working with energy
and utility companies to improve distribution monitoring systems, exploring how realtime
event monitoring and automation can speed discovery and repair. Intelligent Utility Networks (IUN)
enable ‘on-demand’ access to information on customers, assets and the power transmission and ditribution grid which are used to continuously optimize operations and planning. It is built on an SOA framework and leverages the latest Tivoli technology for end to end monitoring and management.
It seems like you could always count on government, taxes, and banks being closed on national holidays. Well, not anymore...at least for banks anyways...
Although financial institutions have been processing electronic payments for decades, the commercial use of the Internet, since the 1990s, has created a huge volume of electronic payments. Today’s banking customer have also changed dramatically with the commerce prevalent on the Internet.
The conglomeration of payment systems (credit cards, debit cards, stored-value-cards; wire-transfer) and the variety of conduits of transactions (in-store, on-line, ATM, cell-phones, PDAs etc) has created a multitude of new Banking Services, imposing new demands on e-Payment providers.
24x7x365 is the new standard. Bank Holidays? Bank Weekends? Psshh...forget it! Customer purchasing and banking behaviors have necessitated online banking services on a 24x7x365 basis. The concept of a “bank holiday” just doesn’t apply anymore, at least from a customer perspective. Customer satisfaction is now more heavily influenced by the ease-of-use of the online GUI than the personality of a teller. There is a distinct shift in user demographics, attitudes and behaviors. Customers are demanding more transparency into their transactions and expect more responsiveness from their banking queries such as “where is my transaction held up right now?”
Traditionally, financial institutions either developed their own custom applications or bought ready-made, monolithic software packages from vendors, but then spent months and often years customizing them. Each of these packages sometimes provided common functionality but these could not be shared across packages.
Enter SOA! Service Oriented Architecture (SOA) is an architectural pattern for the business and IT organizations to deftly adapt to change, collaborate together and develop new solutions rapidly. IBM offers an enterprise payments platform(EPP) that provides financial institutions with a framework to apply SOA to payments processing. By using open architectures and documented models, EPP supports a common definition of data and services thus allowing for phased and component based development and encouraging re-use and consistency across the enterprise.
EPP provides a mechanism for financial institutions to renovate payment rules and process flows in a progressive manner to SOA. The beauty and promise of SOA is that it virtualizes hardware/software artifacts by trivializing the boundaries created by the different environments that host Service components. Tivoli Software provides management solutions for the EPP to be viable in actual production environments. For example: Security management gains paramount importance as newer distributed technologies such as SOA get deployed over insecure public networks. Tivoli Identity Manager, Tivoli Access Manager, Tivoli Federated Identity Manager, Tivoli Security Operational Manager and Tivoli Compliance Insight Manager are a set of products that support the needs of EPP’s SOA payment infrastructure.
One of the key characteristics of SOA based solutions is that it is an application abstraction that hides the complexities of different methods and technologies from the business users. However, those complexities do not disappear. Beneath EPP is the underpinning of a large ecosystem of middleware, physical and application resources that need to be properly installed, configured and managed. Tivoli Software offers a suite of products for monitoring SOA and ESB solutions at the various layers of abstraction found in SOA. The IBM Tivoli Composite Application Manager suite has flavors that cater to the Service level(ITCAM for SOA), the J2EE level(ITCAM for J2EE or ITCAM for WebSphere). The transaction level monitoring is handled by ITCAM for Response Time Tracking while the IBM Tivoli Monitoring product manages the low-level infrastructure resources.
So enjoy the 4th! Your bank will be hard at work for you, managed and secured by Tivoli.[Read More]
Ever wonder what happened to the Armored car? I remember watching movies like 'Armored Car Robbery' originally released this month, 57 years ago, and seeing them as a kid, wondering how thick the walls were and what it would take to puncture a tire... These days most of the big money is moved around between banks electronically...and all over the world. Dozens of systems and formats are used by different types of financial institutions and enterprises to transfer payments. And of course all of this has to be done quickly and securely, much better in fact than the armored car of the past. There are new demands for changes to electronic payment processing due to new Internet e-business systems, new messaging standards, formats, regulatory changes, and ever changing software. Using an SOA architecture, like the Enterprise Payments Platform financial institutions can keep up with these changes, while at the same time ensuring the high level of security and compliance required for these systems.
Maybe I'll see one of those armored cars again one day...next time I go to the museum.[Read More]
SAFE(IBM's Solution Architecture for Energy) provides a SOA based foundation for those industry specific applications that are the lifeblood of every utility company. When you consider these apps, it becomes obvious why they are so key and thus the importance of the SAFE ecosystem. Examples include: Customer Information System(CIS)which is, according to IDC , 'Paramount to Improving Revenue Assurance for Utilities'; Geographic Information System (GIS)which provides the critical capability to capture, store, analyze and manage data and utility attributes which are spatially referenced to the earth; and Enterprise Assest Management (EAM) which provides for the optimal management of the physical assets of a utility to maximize value. These are just a few examples.[Read More]
Persistent power grid failures, an aging workforce, the instability of oil prices, and the severity of changes in weather conditions have significantly raised the urgency of the issues of energy generation and management — for governments, corporations and the public overall.
In IBM’s view, the work extends beyond any single company, industry or even country. It will require innovation and collaboration on many fronts. The goal: sustainable energy use that can build economies while protecting the planet. The challenge: rethink and redesign the systems that bring power to the people.
This week in the valley of the Sun and Sparks (newly crowned) a number of energy providers, energy analysts and energy consultants met with us to discuss challenges, requirements, and the evolution of the industry.
Converging market forces have increased the need for greater network reliability, efficiency, flexibility and observability; and, they have increased the need for better enterprise integration and information transparency. To address these needs, energy and utility companies have begun to examine strategies that move from mostly centralized infrastructures to those that will accomodate distributed and renewable energy sources such as biomass, wind, solar, and water.
Distributed energy will need to be managed more like a computer network infrastructure,a smart grid that can take advantage of an end-to-end topology where monitoring and management will take place close to points of use and providing a platform for closed loop automation.
The IBM Intelligent Utility Network (IUN) is IBM’s instantiation of what utilities refer to as the Smart Grid, providing solutions to enable new business models and approaches to business operations. IUN provides a roadmap and data model for the processes, technology and business partners to deliver informed decision making through an IP-enabled continuous sensing network which connects all parts of the utility (T&D equipment, control systems, applications, employees and more). Key to the IUN roadmap is IBM’s embrace of open source defacto and emerging standards built on a systems oriented architecture that will allow the kind of flexibility future challenges will demand.
IBM has developed a way for utilities to strategically organize, build upon and operate their assets for maximum efficiency and flexibility - a framework design known as SAFE - Solution Architecture For Energy & Utilities(SAFE). SAFE is an extension of IBM’s business integration reference for SOA. It embraces all the functional areas necessary for an energy and utility company to integrate its systems in today's environment.
Safe also provides the perfect platform for us to connect our industry leading management products from Tivoli including Maximo, Netcool, Consul, Security, and the IBM Service Desk. We have just completed our first pass architecture for Tivoli on SAFE and are engaging in some very innovative (and exciting) POCs with customers that should drive new ways to deliver...er.. power to the people...right on!
Like many others, my personal collection of electronic devices is rapidly growing which is a good thing, as long as there is electricity!
Power demand is forecast to
increase by 50% in the next 20 years while 50% of our power industry workers are forecast to
retire in the next 10. While US utilities are planning hundreds of new plants (incl 33 new nuclear)
and thousands of miles of new transmission line, there is no line outside of the utility
recruitment doors of pole climber wannabees and power plant operators. It seems people these days are looking more for indoor office jobs and less for outside utility work.
The effects are already being felt in a number of cities with power hook-up delays, cut-backs on maintenance, and slower post-storm power restorations.
Enter IUN - the Intelligent Utility Network. IUN consists of: a Utility Data / Information Strategy, an Information Architecture & Roadmap, and an Infrastructure that will enable ‘on-demand’ monitoring and access the T&D grid as it relates to the utilities customers and assets. This will enable a utility to continuously automate and optimize operations as well as planning. The end goal is improved service, reliability, & utilization, which should help to address the problems we are faced with today and in the future.
This week I am headed To Phoenix to meet with a number of utilities to discuss the current state and challenges of this industry and explore how the application of Tivoli and IUN can help. and of course I will be blogging about my findings.
Getting from my house to JFK can really be a traffic nightmare. So last month when I finally boarded the plane, stowed my carry-on, turned off the cell, and buckled my seatbelt, I closed my eyes and breathed a sigh of relief. That is when the pilot announced that a part needed to be replaced in the cockpit and the part was not available at JFK and the plan was to wait for it to be delivered by another inbound aircraft. About the only thing I could be grateful for, at that moment, was the Sudoko book my wife just gave me.
In the Aerospace and Defense industry, the management of the 'aircraft lifecycle' presents a unique challenge to aircraft operators and maintenance organizations as aircraft configurations are complex and dynamic.
We are working to address this challenge (and spend less time waiting on airplanes for maintenance). This solution is based on a Service Oriented Architecture which enables loosely coupled business services that are provided in an interoperable and technology agnostic manner. The architecture focuses on bringing all key components together to eliminate “silos” of data and work processes.
To connect all these services together, we have created a group of Connectivity Services that are SOA based to allow collaboration between enterprise asset management products (like IBM Tivoli Maximo 6.2) and Partner products (such as SAP.) We are also adding Tivoli management tools to this architecture like: ITCAM(Tivoli Composite (SOA) Application Manager),and TAM (Tivoli Access Manager.)
What does this all this mean to the airlines and to their customers? Let me give you an example. Using process modeling and SOA based execution capabilities to automate the repair process, an aircraft sitting at the gate will be allowed to continue on its next leg rather than being pulled out of service to make the repair. This solution should result in a two thirds reduction in the time it takes to do the repair which translates into big cost savings for the airlines industry and fewer delays for passengers (like you and I.;)
Let's start with the aerospace industry. Here is a humorous look at the opportunity to automate error sensing and maintenance in aircraft.
Qantas pilots fill out a form, called a "gripesheet," which tells mechanics about problems with the aircraft. Themechanics correct the problems, document their repairs on the form, andthen pilots review the gripe sheets before the next flight. Here are someactual maintenance complaints submitted by Qantas' pilots (marked witha P) and the solutions recorded (marked with an S) by maintenanceengineers.Never let it be said that ground crews lack a sense of humor.
P: Left inside main tire almost needs replacement.S: Almost replaced left inside main tire.
P: Test flight OK, except auto-land very rough.S: Auto-land not installed on this aircraft.
P: Something loose in cockpit.S: Something tightened in cockpit.
P: Dead bugs on windshield.S: Live bugs on back-order.
P: Autopilot in a latitude-hold mode produces a 200 feet per minutedescent.S: Cannot reproduce problem on ground.
P: Evidence of leak on right main landing gear.S: Evidence removed.
P: DME volume unbelievably loud.S: DME volume set to more believable level.
P: IFF inoperative in OFF mode.S: IFF always inoperative in OFF mode.
P: Target radar hums.S: Reprogrammed target radar with lyrics.
P: Suspected crack in windshield.S: Suspect you're right.
P: Number 3 engine missing.S: Engine found on right wing after brief search.
P: Aircraft handles funny. S: Aircraft warned to: straighten up, fly right, and be serious.
I just love it when everything falls into place, don't you? The planets are in alignment. We have a black belt team of architects in place, and we are on a new industry solution mission! This has motivated me to start a new blog focused on Industry Solutions and the critical role Tivoli plays for the industry... So why Tivoli and why now? How can software that has traditionally managed IT, be not only relevant, but essential to Industry based solutions? In case you have not been watching Tivoli lately, there are a number of galatically important events that have prominently positioned Planet Tivoli for this new role. They include the following:
Tivoli's successful evolution to IBM service management (ISM) which elevates Tivoli from IT management to the management of critical business applications
Tivoli's successful acquistions of key industry management software like Micromuse, MRO, Consul, and Vallent which really make the connection to industry-specific management
Tivoli's alignment with industry standards and the ISM open platform and ecosystem as an enabler to build out industry solutions from numerous technologies
And last but certainly not least, the evolution of SOA based industry frameworks that require a holistic and systematic approach to management.
I will be outlining which industry plays we are starting with and exactly how Tivoli will play a role in each play. so... watch this 'space!' We are in orbit![Read More]
What a journey we have been on since Alan Ganek took the mantle of leadership of the Autonomic Computing mission in 2001! - in fact I often find myself telling people I left my job a long time ago and am currently on a mission to change the way we work in the IT industry! Of course, there is a lot left to do, but as we celebrate the 5th anniversary, I would like to share a few of the stats that reflect just how much has been accomplished:
500+ autonomic features in 75 IBM products
3 IBM led autonomic based Service Offerings
10's of thousands of Autonomic toolkit downloads
Dozens of customer references in every industry
60+ partners delivering products with Autonomic standards and IBM Self-Managing Autonomic Feature
4th version of architectural blueprint published
20+ specs submitted to standards bodies
Web Services Distributed Management ratified(Includes WSDM Event Format)
I have blogged in the past about fellow New Yorker, James Blake, and now I can boast. Yesterday Blake not only matched but decidely beat the powerful forehand of world ranked number two Rafael Nadal 6-4, 7-6 for an upset at the Masters Cup in China on Monday.
I have also blogged extensively about how autonomic computing delivers a winning performance for each of the Grand Slam tournaments and on Novemeber 28, John Kent, Program Manager for IBM’s Worldwide Sponsorship of Tennis, and I will have a chance to boast how autonomic self-managing technologies are key to SOA and IBM Service Management. We will be in Las Vegas at the Gartner 25th Annual Data Center Conference .
Differentiation that raises the bar for the entire industry is what takes a company from industry player to marketplace leader. One such differentiator for successfully implementing SOA and IBM Service Management projects is self-managing autonomic technology. This cross-brand, cross-platform technology optimizes the balance between labor and technology, thereby reducing costs, boosting productivity, and sustaining growth.
So...join us in Vegas to learn more about how these capabilities can help you to increase agility, service quality, and reduce cost in your company and have some fun as well![Read More]
What could be more precious than an open library for partners and customers to share best practices for automation?
All IBM Service Management Partner Ecosystem solutions are eligible for entry into the IBM Open Process Automation Library (OPAL), a comprehensive online catalog with over 400 IBM Tivoli and Business Partner Product Extensions, including automation packages, integration adapters, agents, documentation and supporting information. This well-established library offers customers an abundant set of resources to drive innovative connections among partners in the IBM Service Management Ecosystem. Within OPAL, customers can easily find a wealth of ready-to-use, technically-validated extensions that are based on best practices for IBM Service Management and Infrastructure Management.[Read More]
Competition often fuels advancements in technology, but paradoxically vendor cooperation can also create greater customer value. And in today's multi-platform heterogeneous IT environments, business value is more dependent than ever on vendors working together. The IBM Service Management Partner Ecosystem is a new initiative that enables partner companies to drive innovation together around a common platform that delivers greater holistic value to customers.
Networking companies, independent software vendors (ISVs), system integrators, consultants, resellers and distributors can take advantage of the open standards, superior technology and marketing collaboration supported by the IBM Service Management Partner Ecosystem to offer competitive differentiation, better integration and faster return on customer IT investments.
Inspired by Moore's idea of a business ecosystem, the IBM Service Management Partner Ecosystem members have embarked on a great opportunity for both customers and the IT industry. As the members of this ecosystem co-evolve their offerings, a more valuable set of goods and services will ultimately emerge for our customers. Click on the link above to read the full text of this article, or watch these videos on the video player(choose episode: partner ecosystem) from the main ISM Launch page where you can find many other resources as well.
Remember Spock on the bridge in his thoughtful pose or Uhuru always ready at the keyboard? And do you remember how they would effortlessly ask a question(verbal or keyboard) and the computer interface on the bridge would instantly produce a concise answer? No issues with response time, search variables, heterogeneous or unfederated databases, calls to the help desk, etc. As I was riding back on the plane last week, with time to reflect on the Information on Demand(IoD) conference in Anaheim, I was left with a strong sense of IoD as more of a movement now than a marketing campaign, born and thriving...a movement driven by the need for information. It's about the need to make better use of the data that inundates our daily lives, it's about the ability to get the exact information from that data in a timeframe that usefully serves the need.
In a recent article written by Allen Brown entitled The next information revolution he writes, 'This new kind of information flow without boundaries requires a technical infrastructure built on open standards--one that is designed to enable individuals as well as their distinct IT systems to all work together...we'll need great architects who can develop and implement a great architecture...'
Could not agree more! In fact, my presentation at IoD echoed exactly that. More importantly I outlined how the extensive autonomic standards work and architecture, already in place, now being leveraged by on demand , SOA , ITSM , or by IoD , is serving as an enabler to this movement. Brown also writes about the movement's need for qualified architects and to that end we have worked extensively to make nonproprietary tools, technologies, accelerators available on developerWorks, and alphaWorks , and now even opensource as well as training for business partners at our global IBM Innovation Centers.
Of course a movement needs a forum and the IoD conference in Anaheim was a fantastic start. According to Brown, the Open Group will also launch the industry's first association of enterprise architects early next year which will serve as a forum for advancement and best practices as well.
IoD is indeed a movement and count me in on this trek[Read More]
I am with thousands this week who have descended into the very busy city of Anaheim, California for the IBM Information on Demand Conference, 2006. Information on Demand is all about providing the right information to the right people or process at the right time.My session in Anaheim focused on driving more value in Information on Demand with self-managing autonomic technology. I met with customers, business partners, and other IBM colleagues to explore how to deliver information without disruption from todays' most complex infrastructures. We discussed how the latest autonomic innovations including those found in DB2 and Tivoli are meeting this challenge in areas such as problem determination, intelligent configuration and optimization. I always learn so much from these conferences, new insights, applications, and ideas from other attendees. One company that I was particulary intrigued in yesterday was Stratavia that provides autonomic management of databases. Stratavia invited me over to their hospitality suite at the Annabella where we did a deep dive into their product capabilities and explored how they are 'elevating the art of database administration.' The final art that I enjoyed yesterday was the performance of Gladys Knight, part of the conference (and yes, the answer to my last blog question.) I grew up with Gladys Knight and the Pips and it was great to hear her songs come alive again last night(and this morning.) I woke up singing Midnight Train.... Oh yes, she can still sing in a way to move your soul.[Read More]
Which female recording artist owns a chicken and waffles restaurants based in Atlanta, was awarded a star on the Hollywood Walk of Fame in Los Angeles, and is ranked number eighteen in the 2005 Guinness Book of World Records' list of the most successful female musical artists of all time? I will actually have a chance to hear her perform tonight (as part of my job;) in a study of real self-managing.... soul.[Read More]
On September 13th in Tokyo, Japan we held the 2nd annual Japan Autonomic Computing Day where partners announced
their latest products and services based on Autnomic Computing standards and IBM self-managing technologies. Lots of real code demos (not chart-ware), numerous company presentations, and standing room only!
I visited the Open last week and was served more rain than tennis but that meant more time spent studying the on-site IT infastructure which is the biggest grand slam going on - if you are into the geekier side of tennis anyways....
Maximum performance at the US Tennis Open is exactly what IBM is all about. Every tennis web site surfer can rely on every IBM web site server to collect all the data from all of the matches and display it fast. To help everyone get the information they are looking for this year, you can count on the fact that the deployment of new virtualization and autonomic computing solutions delivers results that are more scalable and available than ever.
For this year, IBM worked to consolidate the USTA’s existing infrastructure from 60 servers down to just 9 servers. To meet peak site traffic, geographically dispersed server farms can be virtualized as one. Virtualization enables improved use of IT, information and staff by treating resources as a single pool; this helps provide more efficient access and management of resources by effect and need rather than physical location.
IBM Tivoli Provisioning Manager, used for application and system provisioning, is yet another way autonomic computing lowers cost, and delivers ace after ace.[Read More]
Last year I got together with Rick Sturm, President of Enterprise Management Associates and Jason Losh, Software Manager of Installation Technologies at SAS Institute, Inc. for the first Autonomic Computing TechWebcast entitled: Autonomic Computing Revealed: An Industry Perspective, out of the Information Week studios in downtown Manhattan where Little Italy and Chinatown converge. It was a great open forum discussion with the most callins for any webcast ever done from this studio. (and an opportunity for Chinese Duck take-out!)
We will be continuing the series this year on August 31st at 11AM PT / 2PM ET featuring: Ric Telford, Vice President, Architecture and Development, Autonomic Computing; George Pace, Systems Architect, Prudential; Julie Craig, Senior Analyst, EMA.
We have a new series to help you get started with specifications and standards that affect autonomic computing features. href="http://www-128.ibm.com/developerworks/autonomic/library/ac-mts1.html"> Meet the specs: SML models complex IT systems provides an overview on the Service Modeling Language, a way to model configuration, monitoring, policy, health, capacity planning, and SLA tasks in complex systems and provide automation for some management operations.
In our continuing quest to drive industry standardization that will enable the creation of self-managing systems and reduce cost, we have just announced a standardized way for computing resources to talk to each other, that will reduce the operating cost of data centers. The initiative calls for the creation of an XML-based standard, called Service Modeling Language (SML.)The companies involved--BEA Systems, BMC Software, Cisco Systems, Dell, EMC, Hewlett-Packard, IBM, Intel, Microsoft and Sun Microsystems--published a draft SML specification on Monday and pledged to support it in the future.
The US government is now looking to fund the development of huge supercomputers with petascale performance(quadrillions of calculations per second), according to an article in the July 3 issue of Computerworld. To put this in some perspective, only one system(yes, IBM) in the Top500 supercomputer list today has surpassed 100 teraflops(tera(one trillion) FLoating point OPerations per Second) Some believe that the human brain is capable of processing as many as 100 teraflops (possibly true for my daughter but not me!) Achieving a higher level of magnitude (1,000,000,000,000,000 operations per second) not only dramatically surpasses the human brain it is also.. well, umm... really fast!
IBM Blue Gene/L is the fastest computer today. To effectively harness speed you have to harness complexity. We are working with customer NIWS, Co. Ltd. , and their state of the art Blue Gene implementation to manage complexity. In fact, NIWS Co., Ltd is saving significant time in their configure evaluation environment with IBM’s Self-Managing Autonomic Technologies in Grid/Autonomic Computing Center. For more on NIWS and autonomic collaboration see our website http://www.ibm.com/autonomic/ and look at success stories![Read More]
It's official! Roger Federer is the Wimbledon champion for the fourth year in a row beating Nadal here in England after losing to him on the clay courts of France last month.
Federer(born August 8, 1981) began playing tennis when he was eight. Federer's last year in the Junior circuits was in 1998 when he won the Wimbledon Juniors title and finished the year as the ITF World Junior Tennis champion. In 1999, he debuted for the Swiss Davis Cup team.
Tennis rackets are not the only thing Roger raises:
The Roger Federer Foundation was established in December 2003 whose goals included funding projects that benefit disadvantaged children, primarily in South Africa. In January 2005, he encouraged efforts from tennis players for the people affected by the 2004 Indian Ocean tsunami to raise funds for UNICEF's relief operations.[Read More]
Well Mauresmo has done it! She has won the Wimbledon title. Asked what she would savour from the final, Mauresmo replied her serves in the final match. "Two aces on key moments...,today I was able really to come up with probably my best service games in the last set." That strong finish delivered the Wimbledon title was finally hers. When Henin-Hardenne netted on Championship point, Mauresmo fell down in joy.
Tomorrow The man who stands between Federer and a fourth title is Spanish sensation Rafael Nadal. The 2006 final on the grass of Wimbledon could be just the place for Federer to pull Nadal’s lead back a little.“It's different going into a match like this when you know it's on Center Court in Wimbledon. It's different than going into, you know, the French Open final, because there it's on clay, it's his favourite surface. This is my favourite surface." said Federer. One thing is certain, this will be a great final.
Wimbledon is unique. It is both a private members' club and a cutting-edge global event. When you walk thru the gates of Wimbledon you feel like you are stepping back into time. When you look at the technology supporting the event you feel like you are stepping into the future. By working with IBM throughout the year, Wimbledon ensures continual improvements, with products like Tivoli and self-managing technolgies, to the service it offers its stakeholders. It is through this commitment to constant improvement that Wimbledon remains the players' number one choice and delivers a game that is hard to beat!
The fastest tennis service according to href="http://www.guinnessworldrecords.com/content_pages/record.asp?reco
rdid=44299"> Guiness (measured by IBM*) is 246.2
km/h (153 mph) by Andy Roddick(USA) during a Championship match against
Paradorn Srichaphan (Thailand) at the Queen's Club, London, UK, on June
So Andy Murray(UK) was, in his own words," obviously pretty chuffed " yesterday having just beat Roddick on day 6 of Wimbledon. The lesson here is that server speed isn't everything, it is also about performance optimization. (hey - just like the value autonomic computing provides!)
IBM is also 'obviously pretty chuffed' too about having worked for the past 17 consecutive years to create an annual state-of-the-art Web site that gives tennis fans around the globe a “virtual seat” at the tournament. IBM provides a flexible, cross-platform infrastructure, powered by self-managing autonomic technology, that scales up to handle hundreds of times the normal All England Lawn Tennis Club (AELTC) traffic, and then scales down when the tournament is over.
The wimbledon website provides realtime scores in traditional HTML format without refreshing the whole page and an On Demand Scoreboard, a downloadable, application that “pushes” scoring information to users. This application provides statistics on the live matches, and a view of current scores on all courts. New for 2006, an updated PointTracker feature which offers animated 3D graphics of each shot hit during a point for selected singles matches.
IBM provides a Cisco wireless LAN Solution using Cisco Aironet 1200 Access Points using 802.11g technology to handle the expected increase in traffic not only from members and players but the media for example, wireless hotspots in the photographers' pit enable relay of photos using file transfer protocol (FTP) in seconds. The 'Pocket Wimbledon' solution provides access to a wide range of content from the Wimbledon intranet to mobile users via Personal Digital Assistant (PDA). Wimbledon also uses an automated retail system, provided by IBM Retail Store Solutions and a Real Time Identification (RTID) application is used at perimeter gates. Some interesting facts:
Servers: On-site - eServer i5 520 (running Linux on POWER) runs the Wimbledon.org Internet Scoring system, the Web site publisher and the Staging server. Off-site – p5 550 Express servers which support the Wimbledon.org Web site (HTTP serving and application serving) leveraging the IBM Virtualisation Engine capability.
Software: WebSphere Business Integration Message Broker, WebSphere Application Server, WebSphere Commerce, WorkPlace Web Content Management, DB2 Universal Database for Linux, Tivoli Monitoring, Tivoli Events Console, Tivoli Security and Compliance Manager, Tivoli Intelligent ThinkDynamics Orchestrator. Tivoli Provisioning Manager.
Services: IBM Global Business Services, IBM Global Technology Services.
Official Web Site Statistics - The following 2005 statistics are for the official Web site, Wimbledon.org.
- unique users: 4.7 million
- visits: 29.9 million
- page views: 212.6 million
- average time on site: 2 Hours and 2 minutes (122 minutes)
- percent of site visits from: Australia – 3%, Asia – 8%, Europe – 52%, US – 27%
SW19 is not only where you will find Wimbledon and the AELTC but also where you will find us serving up some of the fastest and most reliable technology on the planet to our customers this week.
*IBM provides a courtside radar system which displays the serve speed on the IBM courtside display and sends the serve speed and directional data to the IBM scoring system.
Celebration of birthdays is often spent recognizing achievements and milestones - especially the first 'double digit' birthday (as my daughter once described it.) In 1996, the W3C(World Wide Web Consortium) 'gave birth' to what is now known as The Extensible Markup Language (XML) which has truly been a great achievement for our industry. Based on open standards, XML ensures that data will survive migration of applications and platforms. The ability to describe the structure of data, independent of the processing software, enables interoperability between heterogeneous systems. It is one of the basic tools today for end-to-end integration in distributed systems and thus the preferred tool for expressing the many schemas that have been submitted to standards bodies for Autonomic Computing!
One example is the common base event, known now as WEF or the WSDM Event Format, capable of capturing the required data from any event from any platform or any level of the IT stack enabling an end-to-end view of any transaction in today's most distributed and complex IT infrastructures - another first for the industry! Or how about the Solution Deployment Descriptor (SDD) capable of capturing any dependency from any software instance, from any platform, for deployment and life cycle management. Yet another first! Of course you can read about these and many other self-managing autonomic enabling XML schemas on our AC web site and you can read about XML's birthday in the April/June Issue of the IBM Systems Journal .
It is Saturday, June 17, and I am back on the plane leaving an unusually sunny Ireland and the 3rd IEEE International Conference on Autonomic Computing. The list of particpants was really impressive and a testament to the fast growing wide recognition of the importance of Autonomic Computing. The greater research community of the world's leading IT companies came together at UCD (University College at Dublin) along with prominent universities from around the globe to share the latest findings on self-managing systems. The IBM AC team was there to share recent advances on WSDM(Web Services Distributed Management) and WSDM enabling tooling and self-healing technologies. Other high points: Fujitsu demonstrated ground-breaking WSDM enabled interoperability between Fujitsu and IBM; and Enigmatic, an AC business partner, demonstrated new AC based ideas on how to better manage the world's stock markets! I spoke to ENN News Ireland who published this linked story while I was there.
Yesterday The IEEE International Conference on Self-Managed Systems also held their 2nd annual meeting at UCD in the school of veterinary science. I presented how we are eating our own 'dogfood' (haha) by using self-managing technologies within IBM as well as customer adoption successes. I also participated in a panel along with Cisco, British Telecom, and Ericsson on the state of the industry and outlook for self-managed networks.
We used the opportunity the conference prrovided to announce IBM's new contribution of WSDM-based code to the Apache Open Source Foundation to help advance adoption of data center automation by customers. The code provides a framework for building WSDM interfaces, making it easier for businesses to incorporate the standard into their systems. The code helps integrate management applications so they can automatically find and fix problems in their IT infrastructure, such as frozen applications and system bottlenecks. See eWeek article by Paula Musich of eWeek IBM Releases Autonomic Software to Open Source.
I am here in Paris this week for the French tennis open- Roland Garros, to demonstrated how self managing autonomic technologies can help the ever increasing IT demands of the grand slams. So, why is the French open called Roland Garros? Roland Garros (October 6, 1888 – October 5, 1918) was an early French aviator and a fighter aircraft pilot during World War I. In 1913 he gained fame for making the first nonstop flight across the Mediterranean Sea. In the 1920s, a tennis centre was named after the pilot, Stade de Roland Garros and today the stadium accommodates the French Open. Voila !
Roland Garros pioneered ways to make early planes better. Our goal with Roland Garros is not just to do it better but to do it differently, embracing fresh ideas to offer more function for the benefit of the players like venus williams (note the IBM radar serve speed of 158 top right) and the fans of tennis.
Sixty servers have been consolidated to nine p5 550 geographically dispersed servers with new POWER5 technology that are virtualised and used to handle the massive increase in web site visitors at tournament time.
IBM Tivoli Software provides extensive application and hardware platform monitoring for the entire Infrastructure. Real-Time Vital Statistics leverages IBM Tivoli Monitoring v6.1 and Tivoli Enterprise Console v3.9 that monitors the Flash scoreboards data feeds. The customizable Tivoli Enterprise Portal is used to create a console view and Tivoli Omegamon XE for Messaging v6.0 monitors the publish/subscribe server which provides data to the scoreboards.
We have created a robust infrastructure to support the peak demand of the two week tournament without the expense of a year round infrastructure including the following features: fewer servers (easier to administer) consolidated view of vital statistics gathered from multiple system sources, customized views to meet needs of individual roles (network, security, management, etc.), dynamic allocation of systems resources, with multiple operating environments and applications on the same physical hardware.
The benefits are impressive: Visits to the web site have grown by over 130% while the cost per/visit has been reduced by over 70%, Users have increased by over 100% while the cost/user has been reduced by over 70%, and the annual hosting costs have been reduced by over 35%.
IBM is the official IT partner to the world's premier tournaments - the Australian Open held in Melbourne in January, Wimbledon in the UK staged in June and July, the US Open in New York which happens in August, and the Roland Garros contest in France. My favorite French players this week? Grosjean and Mauresmo(but of course!) MY favorite website this week - rolandgarros.com
The Autonomic Zone is the best single source for development tips for Autonomic Computing.
New to the developerWorks Autonomic Computing zone, May 2: Marcelo Perazolo introduces a standard taxonomy of autonomic computing symptoms to help identify situation categories in Symptoms deep dive, Part 3: Classify your symptoms.
Coming soon: AIDE tutorial, Part 2: Building a "real-world" touchpoint and Common Base Event best practices: Properties and elements, an at-a-glance guide[Read More]
The AC mission to reduce complexity and create the ability to build self-managing systems just took a major step forward. IBM, together with BMC, HP, Fujitsu, and CA announced that they will be working to develop a specification for a standards proposal for the federation of CMDBs.
As you may know, a CMDB (Configuration Management Database) is a repository that captures the interrelationships and history of changes across all components of the environment, ranging from incidents and problems, to changes, to information about the system users. The plan for working together on this specification is motivated primarily by the customers’ need to implement IT processes in an environment with multiple and often overlapping data sources and tools. Tools will achieve ITIL-like CMDB function by adding management processes (e.g., Identify Configuration Items, Audit Configuration Items) that operate on the data in the federated CMDB. So the capability for customers to implement a virtual CMDB is critical for them to be able to move their IT infrastructure toward a more AUTONOMIC, self-healing environment.
How significant is this? Important enough to bring major IT industry players, competitors in many ways, together in another critical autonomic standards initiative to address the issue of reducing complexity in the customer environment. It's great to see that itSMF - a well-known international organization working hand-in-hand with ITIL to promote best industry best practices in the service management arena - is stongly endorsing this effort as well.[Read More]
Talking about innovation in 2006 really captures IBM's transformation over the last four years. This includes becoming a leader in the open movement, investing heavily in technologies, products and services to enable more open, integrated, and flexible computing. (Autonomic Computing is a fine example :) Innovation is now a top business priorty for customers. IBM is ideally qualified to be the innovation partner.
So with all this talk about innovation is on demand being abandoned? Quite the contrary! It is still a foundational initiative...in fact it has been so successful that everyone is using this term, even my cable TV is 'on demand' now! On demand resonates. It makes sense. (I personally appreciate the consumer based industry picking up on and providing on demand services...what I want, when I want, how I want... Ahhh....makes me feel very czarish...)
So how does innovation relate to on demand? Helping companies become on demand enterprises is fundamental to innovation (ie: becoming more efficient and effective. ) In fact, on demand enables companies to unlock innovation across multiple dimenstions of their business. Innovation is the 'why' and on demand business in the 'how' - the means by which people will innovate across their companies.
Adopting IBM's more comprehensive view of innovation requires the know how to implement and operate a more innovative business process, how to manage a more innovative business model... The answer is to become an on demand business. ie: integrate technology with new business designs with a more flexible, responsive, and open, standards-based infrastructure. Integrating business processes end-to-end within the company and with the companies partners and supply chain is what becoming on demand is all about and creates the best possible foundation to drive innovation and competitive edge. The kind of innovation that drives success.
Autonomic Computing remains dedicated to this end.[Read More]
As thousands descended into the Mandalay events center for the official kickoff of PartnerWorld, the lights dimmed and drum beats began to blast out of the massive sound stage. More drums descended from the ceiling as a group of performers jumped up on stage with drumsticks to the crescendo.
IBM partners surpassed last year's goals with IBM reaching an all time high. Like the ascending drum beat, the partner community continues to rise to the challenge, beating each new goal, demonstrating why the model of innovating, collaborating, and growing with business partners makes so much sense.
This has proved equally true with the autonomic business partner program. Last night, at the PartnerWorld autonomic computing reception, we had the honor of presenting the 2005 autonomic computing partner of the year award to SAS . Collaborating with SAS on standards based self-configuring and self-optimizing technologies from IBM and Macrovision has been invaluable to the advancement of AC industry initiative. SAS has been one of the strongest advocates of autonomic computing, participating in industry webcasts and IT conferences to tell the story of how autonomic computing is working to lower cost and competitively differentiate SAS while delivering real value to SAS customers.
On hand to congratulate SAS was last year's winner of the autonomic partner of the year: Singlestep. Many other partners attended including: Cisco, Siebel, Micromuse, Presidio, Agilysis, Corente, Network Physics, Solid,and Icaro technologies out of Brazil. Al Zollar, GM of Tivoli, was also on hand to meet with partners at the reception.
With 1 day left before the beginning of Partnerworld Lino Donati shares his thoughts on the autonomic village.
Lino, What do you think about the AC village and what do you hope to demonstrate?
The AC village is an excellent idea. It is often difficult to demonstrate how autonomics work behind the scenes to ensure smooth IT operations in a presentation. The village allows IBM AC partners to demonstrate their products' capabilities in a more visible and compelling manner.
And how does autonomic capability help differentiate your product?
Corente's AWB autonomic capabilities were designed into the basic architecture from the start. One of the design goals of the product was to allow businesses to spend less time and money configuring, managing and changing their wide-area networks - particularly in cases when they need to create secure, monitored application connections with business partners and companies in their value chain. The ability to seamlessly provide automatic failover to backup datacenters, networks, service providers, gateways or application servers is one of the autonomic capabilities that differentiates us from most networking vendors.
With only a few days left before the official start of Partnerworld, Scot French and Aimee Pierce from Singlestep(another co-founder and member of the AC village) add their perspective on the autonomic village.
So Aimee and Scot, what do you think about the idea of an AC village in Partnerworld and what do you hope to demonstrate?
We think it is a fabulous idea Dave. IBM, your partners, and other people in the industry have made great strides in communicating the benefits of Autonomic Computing technologies and products. But customers still have not had the opportunity to see how they start to come together in somewhat of an eco-system. By enabling IBM partners who are offering Autonomic products and technologies to present as a group at PartnerWorld, not only will the partners be able to discover potential opportunities to work together more closely, but PartnerWorld attendees will really start to see that there are several companies offering real Autonomic Computing solutions right now - not just talking about something thats off in the distant future.
Singlestep will demonstrate that, with our technologies and products, companies have an easier and faster way to integrate existing network management investments, while also starting to apply some simple automation to manual operations, like problem determination. We will show how one of our new product offerings, Unity Data Exchange Manager, can take information from most key enterprise management systems, convert the data into IBMs Common Base Event format and pass it into other IBM Tivoli, WebSphere, and Rational products.
Great! and so how does Autonomic capability help differentiate your product?
Customers know that they need to make investments in products and technologies that are going help them manage the complexity of today's networks while also reducing the costs of delivering their IT service. We see customers looking for products that don't just add more data to what they have to manage, but ways to help them more efficiently manage the information they already have, and have it all in one place. And with customers making purchase decisions based on ease of installation, ease of use, and ease of integrating with existing investments or infrastructure, having autonomic capabilities is important. This is also the same with the new work your team has done around the branding or "self managing autonomic technologies". We believe that this type of messaging, under the autonomic umbrella, is even more approachable and understandable to companies out there who are looking for solutions.
Thanks Aimee and Scot and for sharing your wisdom and insight! I could not agree more. You know, from my own experience in the past as a customer managing complex IT network infrastructures, I have come to strongly believe that the smartest investment in products and technologies that can manage complexity in a sustainable way are those based on industry backed open standards. That is why we developed this branding as a 'seal of approval' to identify to customers which partners have done the hard work, as Singlestep(and other autonomic village partners) has, to truly deliver standards based self managing autonomic technologies that will stand the test of time. It will be really exciting to see all the leading autnomic partners come together in one autonomic village next week. We are really looking forward to it!!![Read More]