It seems like you could always count on government, taxes, and banks being closed on national holidays. Well, not anymore...at least for banks anyways...
Although financial institutions have been processing electronic payments for decades, the commercial use of the Internet, since the 1990s, has created a huge volume of electronic payments. Today’s banking customer have also changed dramatically with the commerce prevalent on the Internet.
The conglomeration of payment systems (credit cards, debit cards, stored-value-cards; wire-transfer) and the variety of conduits of transactions (in-store, on-line, ATM, cell-phones, PDAs etc) has created a multitude of new Banking Services, imposing new demands on e-Payment providers.
24x7x365 is the new standard. Bank Holidays? Bank Weekends? Psshh...forget it! Customer purchasing and banking behaviors have necessitated online banking services on a 24x7x365 basis. The concept of a “bank holiday” just doesn’t apply anymore, at least from a customer perspective. Customer satisfaction is now more heavily influenced by the ease-of-use of the online GUI than the personality of a teller. There is a distinct shift in user demographics, attitudes and behaviors. Customers are demanding more transparency into their transactions and expect more responsiveness from their banking queries such as “where is my transaction held up right now?”
Traditionally, financial institutions either developed their own custom applications or bought ready-made, monolithic software packages from vendors, but then spent months and often years customizing them. Each of these packages sometimes provided common functionality but these could not be shared across packages.
Enter SOA! Service Oriented Architecture (SOA) is an architectural pattern for the business and IT organizations to deftly adapt to change, collaborate together and develop new solutions rapidly. IBM offers an enterprise payments platform(EPP) that provides financial institutions with a framework to apply SOA to payments processing. By using open architectures and documented models, EPP supports a common definition of data and services thus allowing for phased and component based development and encouraging re-use and consistency across the enterprise.
EPP provides a mechanism for financial institutions to renovate payment rules and process flows in a progressive manner to SOA. The beauty and promise of SOA is that it virtualizes hardware/software artifacts by trivializing the boundaries created by the different environments that host Service components. Tivoli Software provides management solutions for the EPP to be viable in actual production environments. For example: Security management gains paramount importance as newer distributed technologies such as SOA get deployed over insecure public networks. Tivoli Identity Manager, Tivoli Access Manager, Tivoli Federated Identity Manager, Tivoli Security Operational Manager and Tivoli Compliance Insight Manager are a set of products that support the needs of EPP’s SOA payment infrastructure.
One of the key characteristics of SOA based solutions is that it is an application abstraction that hides the complexities of different methods and technologies from the business users. However, those complexities do not disappear. Beneath EPP is the underpinning of a large ecosystem of middleware, physical and application resources that need to be properly installed, configured and managed. Tivoli Software offers a suite of products for monitoring SOA and ESB solutions at the various layers of abstraction found in SOA. The IBM Tivoli Composite Application Manager suite has flavors that cater to the Service level(ITCAM for SOA), the J2EE level(ITCAM for J2EE or ITCAM for WebSphere). The transaction level monitoring is handled by ITCAM for Response Time Tracking while the IBM Tivoli Monitoring product manages the low-level infrastructure resources.
So enjoy the 4th! Your bank will be hard at work for you, managed and secured by Tivoli.