Service Providers. What's the challenge?
DavidBBartlett 0600017MDJ 561 Visits
Providers are challenged with trying to deliver more services more quickly. While they have many services that depend on successfully integrating hosts and network devices (SMS, VOIP, VOD, IPTV, etc) they are moving toward creating a generalized service delivery platform, IMS. While this is going on they are struggling mightily to drive the costs out of operating their networks. Today, they have management silos for their voice, transport, and IP networks, silos for fault, performance, and security management, and silos for IT and network operations management. IMS overlays these silos and abstracts the services from how they are delivered. It is these two factors, 1)IMS that overlays yet critically depends on many of the silos working for it to work, and 2)the growing understanding that cross silo troubleshooting requires people to get on the phone, and that costs time and money, that are driving providers to begin looking for ways of assuring the delivery of the services and breaking down the management silos.