Sweet! On Valentine’s Day, a year ago, IBM acquired the Vallent Corporation. Vallent's telecommunications software, combined with IBM Tivoli’s Netcool assets, created a unique portfolio of wired and wireless network management products and services.
Adding Vallent’s technology has provided an integrated portfolio of service assurance software to help communications service providers manage fixed, mobile or IP networks.
In Industry Solutions we have been working with Vallent to enable a more intelligent and complete view of a network. For example, consider a simple voice service that a wireless service provider offers to its customers. Once initiated, a single call must cross multiple, wired and wireless networks just to establish and maintain a call. Every part of the network must not only be available, but also perform properly to assure service. If not, the customer might experience a dropped call or be unable to understand the conversation. Vallent helps service providers manage performance and quality at the network, service and customer levels.